I had an awesome experience today with this company. Last week a rock flew off the road and left a…read morenasty star crack on my windshield. I searched for companies on Yelp and placed a bid looking for someone to do the work. Most of the bids were super expensive, but Angie with One Source provided a very competitive quote and were able to get me into the shop in less than a week. They got me in at 9am on the dot as promised and I was there less than 30 minutes. The repair job was GREAT! Angie and the rest of the team were super friendly and are shining examples of great customer service. I will certainly recommend One Source Auto Glass to all of my friends and family. Thanks Angie and team! You guys ROCK!

Service was absolutely exceptional. Tony and Gary showed up exactly in the time frame promised and…read morewere both very friendly and got the job done quickly! 10/10 will use again!!

This place is a joke. They send more than enough emails and text messages to get you prepared for…read moreyour appointment. The day/time they are to come and do the repair - they call 10 minutes before to say they will not be coming because the appointment was scheduled incorrectly and the tech just reviewed the work order. Why was this not done ahead of time when the techs schedule/route was being assigned? I will never use their service again. Waste of a day

Absolute mess of a service. Safelite installed an aftermarket windshield on my 2013 Mustang without…read moreeven offering me the option for OEM glass. My car is worth over $15K, and I would've gladly paid the difference--but they made assumptions and never confirmed anything. I tried to get it corrected, and scheduled a follow-up for 12-5 PM. Instead, the tech showed up hours early, didn't wait, and then left the area. When I called back 15 minutes later, he said he was "already gone" and never came back. Even worse--they deleted my appointment from the system and I had to start over completely. I've now had to push this off for another week due to my work schedule. Total inconvenience. I couldn't even reach the tech because his voicemail was full. I've filed complaints with the Better Business Bureau and the Ohio Attorney General. I will never recommend this location or company to anyone. Convenience shouldn't come at the cost of quality, communication, or basic respect. Edit to add since they replied : yall own rep stated they usually ask if they want aftermarket or OEM but because my car is a older model and most older models don't want a OEM one they didn't ask. Doesn't matter what parts yall put on the receipt, when I booked it didn't ask me if I wanted a OEM windshield or aftermarket , so I assumed yall would go with the factory setting of the vehicle since that's what I had on my car that yall replaced . That is not my fault yall site isn't properly set right so people have an option and it's not my fault yall workers were too incompetent to ask . & I tried to book it right to get it fixed and pay the additional and yall agent came too early & lied that they were coming back out at the correct appointment time and did not and just deleted my appointment and said I wasn't home and didn't call me and ignored my call. I only found out hours later cause I called the store . So no matter how yall try to make it seem like it was my fault . Yall people were very unprofessional from the jump and provided me a horrible experience .

My car was recently vandalized in an attempt to steal it however they were unsuccessful. My driver…read moreaide window was broken in the process. Due to high volume of theft in the city, many shops are experiencing delays. I was connected to this shop via a friend and couldn't be more pleased. They got me in for today, and I was out in under an hour. In addition, they are very reasonably priced. Super pleased and will recommend to anyone needing window repairs

From the owner: We are a family owned auto glass and tint company servicing Memphis and the surrounding areas,…read moreCollierville, Germantown, Cordova. We provide quick service and at an affordable price.

We've had Don replace the windshield on two cars (Chevy Silverado and Nissan Rogue) and is easy to…read morework with at a price that's competitive. He seems to be one of the few that can provide a straight answer when you ask for a price or appointment.

Gentry glass is one of the best at what they do I have used them several times to have rock pecks…read morerepaired and it was next to perfect when Don Gentry was finished, I highly recommend him, very punctual, neat job, and just a friendly man to do business with.

I expected to provide a higher rating with a second visit, but cannot. Their customer service and…read morecommunication is terrible and I would avoid the location and company unless required by insurance. General comments on the facility: Waiting room with about ten chairs. A TV is on with no programming playing. Vending machines and restroom available. For a muggy warm day outside, the inside temperature was comfortable. Staff interactions were all pleasant. Visit One: Scheduled visit via web site to fix a chip. Received a call from the location to confirm and an automated call from corporate reminding me of the appointment. I arrived 30 minutes early, but that did not matter as they were busy. Work on the windshield began no latter than 20 minutes after the scheduled appointment. I then waited 2 hours before getting up to find my vehicle in the front lot. Why would they call me when they stamped the work order that I was waiting!? This was a failure of the person performing the repair and the front desk person. BASED ON THE TIMESTAMP OF THE MESSAGE, I SHOULD HAVE LEFT an hour ten minutes after my early arrival time. They did not fix the chip, it was worse with three cracks, and I was told the windshield needed to be replaced. I scheduled the next visit via web, including supplying insurance information, to avoid speaking to staff. Visit Two: Only good thing is I was able to speak with a technician at drop-off to confirm the windshield replacement. (I would not trust a response from the call center or front desk person.) Arrived after 8 am. Partially read the disclaimer regarding dropped off vehicles being worked into the schedule. Attempted to determine vehicle status via web site and three calls to contact the shop. The corporate call center called the shop twice with no response. (Call Center offered to send an email for them to call me. Why if they aren't responding to the phone 1.25 hours before close?) I came to the shop because the close time was listed as 5 pm. The vehicle had not been touched. The same technician from the morning stated he should be finished in ~1.5 hours despite the 2.5-3 hours listed on the window. It took him just over 1.5 hours. He pointed out additional damage that occurred to the car during the process. Comments: o Customers should be able to contact the shop directly via phone. o Disclaimers and caveats should be explained verbally. Two of the posted notices should be given in print to customers dropping off. o Don't accept appointments when the work can't be completed in a regular work day. Verbally set and reset expectations with the customer. o Explain expected communication regarding the repair like emails Observations: o "AI" (automated customer service agent via phone) was incorrect about checking vehicle status online. o A customer who dropped off car at 9:30 am left at 6 pm. I dropped off car at 8 am and it is ready at 6:40 pm. Appears "bass-ackwards" to me. o A person who arrived before me at 5 pm stated she had not received a call. She scrolled through her phone and confirmed. o At 5 pm and afterwards, no one is at the front desk, so unless the shop folks see you, you wait at the front. (No sense in trying to call.)

We had an appointment at Safelite AutoGlass - Southaven and arrived about 15 minutes early, hoping…read moreto get in and out smoothly. The customer service was good, and the staff greeted us kindly when we came in. Everyone was professional and respectful throughout the visit. However, the overall wait time was much longer than expected. Even with an appointment, we didn't leave until nearly three hours later. The work itself appears to have been done properly, and we appreciate the technician's effort. I was given a discount, and that made the whole experience worth it. Overall, the service was decent, and despite the extended wait time, we left satisfied.

They wanted over $100 to fix a 1/4 in rock chip and couldn't do it for a week... Called a locally…read moreowned shop around the corner from them and they got me fixed in a Snap (15 mins) for less than half the price...

Terrible experience. I had a fender bender and this was the closest place my insurance…read morerecommended. I took my car for the initial estimate and my insurance had already coordinated everything prior to my arrival. I had to wait two weeks to drop off my car, which is reasonable. The insurance agent told me ABRA would order my parts in advance of my dropping off my car but when I dropped it off my car, ABRA said they had not ordered the parts. I had no choice but to leave my car and hope for the best. The text messages kept me updated daily, which was nice. I had a text message on day six saying my car was ready. Since it was a Saturday, they were only opened a few hours so I called at 9am, opening time, to ensure my car was ready. The receptionist said it was so I went to pick it up. When I arrived the receptionist's little girl was running all over the lobby and engaging customers. This is unprofessional. The receptionist disappeared for about five minutes and returned to tell me there was a "spot" on the fender they needed to buff out. I waited 20 minutes and they brought my car out. It looked terrible. The hood, which was new, had paint splotches all over and looked like a five year old did it. I asked why it looked so bad and the receptionist lady just shorted circuited and walked off. The customer service rep came out and looked at me like I was crazy. She finally admitted it looked bad and said they could buff it out. It took a call from the regional manager to have my car fixed. What happened to pleasing the customer? Worst experience ever.