We needed to check in early due to an event we were attending. The person on staff was very helpful in accommodating us needing to do this.
Basically the cordiality of the staff gave this hotel a star it wouldn't have had otherwise.
The pool was unable to be used by anyone other than the 3 male tweens that were out of control. The rules are "responsible adult supervision", there were nearly 15 adults with them and none, NOT ONE, was supervising these out of control children. Other small children, adults, all ages, tried to use pool, but were these out of control children swamped the whole pool area, diving, doing cannonballs (DIRECTLY next to others of any age), and no staff did anything either because of the staff shortage, they didn't have coverage for front and inside.
Pool WAS supposed to be part of staying, but only those 3 got to enjoy it since they treated it like one they snuck into with no adults around. Other people asked them to stop, buy the adults with them told them to ignore these requests.
When pool closed these children played football, yes with a regular football, not even a nerf one, using the ENTIRE courtyard making it unusable to anyone else. Again no staff did anything.
The $10 breakfast was the same as a complimentary one elsewhere. Difference here was we couldn't find anyone to give us the plate. None were out, had to be given them by an attendant and no one was to be found.
Every single, EVERY SINGLE, mug, glass, cup, -anything that you were given with drink in it or to drink from- had residue or was still dirty. While mechanical dishwashers break or get clogged, the question is, why were they put out dirty? Why weren't they checked?
The room had been cleaned, however a long span of time had obviously elapsed. There was black mold growing in the toilet from water sitting stagnant, there was other mold in bathroom, most of room had dust from lack of use or a 'ready for use again' quick cleaning.
We brought allergy medications just in case and they were an absolute necessity.
While the staff was nice, very helpful (once you found them), would not be going back unless they can get some more staff to help these actual hard working, short-staffed run ragged ones.
Again, if it wasn't for them would be a 2 star review. read more