Been a loyal customer for 3 years. Business is closing and they refuse to cancel my service. I am…read moreleft with having to do a credit card charge back. They give me the run around for hours and claim they aren't able to cancel my service. Extremely disappointed in the lack of respect for my time and money. BEWARE OF SIGNING UP WITH THIS COMANY. I am going to report to BBB, Yelp, state attorney general. Hopefully they learn how to treat people.

Falsely representing themselves as ADT SECURITY. They are a…read more3rd party representing ADT. They don't tell you. Rep installed services rookie w/ no training. Took 6 hours to install simple residential service. Fraudulent billing as well. ADT is not honest either. They bounce you back & forth . Nobody takes responsibility for anything!!!

I've had a truly frustrating experience with Denizen (formerly Echo). After signing off on our…read moreproject (which included straight forward work such TV mounting, Sonos installation, audio upgrades, and home security), our project is still not completed. Along the way we've experienced: * Multi-week delay to begin the project o Stated reason was that they were waiting for a few remaining items and wanted to knock everything out in one visit In reality, the initial on-site work took 4-5 days, they could have easily started with some of the work on schedule * Numerous "surprises" discovered that required more expensive upgrades or change orders (this after they sent folks over to scope out the project) * An IR sensor not connected correctly for basement TV / sound (still not fixed as of October) * Start of the security installation delayed until September (after being told it would be done in June of July) o Not a complex project, just hooking up existing sensors and adding a few additional sensors o Only one of three control panels operating, so security system is still not functional o All this after our project manager being completely unresponsive to texts and emails asking for timing updates * In addition to a non-functioning core security system, we are still waiting for our home security cameras and two ring doorbells to be installed o Again, has been promised for weeks, but there is still no date scheduled and Denizen has been unresponsive with regard to updates I get that folks are short staffed, but don't understand constantly moving the goal line with regard to project completion, not responding to your customer's legitimate and polite inquiries, and constantly finding "surprises" to drive up pricing along the way. Would stay clear of this vendor, they evidently are an operational mess since the Denizen takeover of Echo.

I highly recommend this company. They have installed every single light in my house inside and…read moreoutside. Not only are they prompt but they do excellent work and they're extremely trustworthy. A few years ago, my mom had passed away just prior to them installing some new lights for me. I was able to leave them alone in the house while I tended to business for my mom. They are great people and I highly recommend them.

Dan Huston and his associates do an extremely good job and Dan is particularly adept with older…read morehomes. Responsive, professional and genuine are three words that always come to mind. More than once he's found workarounds to expensive repairs saving us time and money. Considering how important electricity is to the average person, there are very few I'd trust with the safety of my family and we trust Danielson.

We love our motorized shades! Well worth the money and we will be adding more in the future…read more Amazing service and quick installation. 5 stars!

Elevated has been awesome to work with! I had an old system installed several years ago and it…read morenever quite worked right. After struggling for years and getting frustrated more times than I could count- I called Elevated and several other companies. Elevated was hands down the most professional and customer friendly I came across. I had a great experience with everyone I talked to. Ryan, Dax, Mark, Ian, Aaron, etc. They were all very accommodating and friendly. They worked around my schedule and made sure I was not only satisfied with my installation but also took extra time to make sure I knew how to operate it the right way! I highly recommend them. Don't waste your time with non-professionals.. You can pay less- but take my advice, you WILL regret it.

Alert 360 does terrific work. Their staff has gone above and beyond to ensure that my home is…read moresecured. Prior to having Alert 360, I just used a Ring. Not knowing that a Ring would not be the best way to secure my home, I was educated by one of their sales consultants in a way that was informative. Sometimes when you have sales folk trying to sell you something it doesn't seem solid and genuine. My system is what I needed and is extremely affordable. Installers did a terrific job of being efficient and non-intrusive. Definitely recommend.

I had used them for my business and home security. I added a new company to do my video security…read moremonitoring and changed to them for the rest of my security package. I then cancelled my service with CSG. They cancelled my business account correctly, but after I jumped thru the hoops to cancel my home account I find that they have been still billing me for the last year. They even auto renewed my contract for another year even when their system showed they were not connected to my security system any longer. In reviewing my bank account I finally noticed that I have been paying $30.45 for the last year. I contacted them to handle the matter and they stated they never received my e-mail and that I needed to send it again and they would not credit me back any of the paid amounts. UPDATE 9/1/16 The company reached out to me and we were able to reach a resolution to this matter that we both were happy with. Jimmy was helpful and pleasant to work with. Jeff

We have always had good service with Applause. I was disappointed to read that others have not. The…read moreproducts are pretty next generation stuff if you want to spend the money. For now, we are happy with all the products we have good luck with the service people.

Although this company did a great job with our Control4 installation, their customer service has…read morebeen hellacious since then. Once we wrote them our check, they disappeared. We are actually trying to get them to upgrade our system (aka SPEND MORE $$) and our 3 contact attempts have been ignored. We are currently discussing service with another dealer.

Tony is a technology beast. I worked with him on home security, entertainment, and a few other…read moreitems. Start to finish he was professional and respectful. He knows his stuff and was able to provide guidance on the right type of products for our needs. The actual work was great. Neat, clean, and well executed. He and Henry installed a massive TV on a moving mount over a fire place which turned out to be very challenging because of the clearance. It was a very challenging task. He had a miniscule margin of error and hit the bullseye on the first shot. Our other systems were properly installed, questions answered, and friendly training. We also had purchased some equipment which turned out not to be in my best interest. They were happy to start over and find the right solution to make sure I was satisfied instead of trying to force the product onto me. I recommend Tony and the team at Kinkade. Fantastic company and people.

Tony has great knowledge of the Home Theatre industry and is great at helping make decisions to…read morematch get the most bang for your buck (or should I say bass for your buck). Tony helped me decide on a great Klipsch 8000 setup which has made family movie nights and late night listening sessions a blast!!! Tony is an all around nice guy too. We got to know him and even invited him over for family dinner!

My project was for one TV to be mounted on the wall, plus my surround system setup w components…read more And univ remote be programmed properly. The TV was mounted, but a couple components are still not working. Plus remaining issues w my universal remote. My project was delayed due to Brandon having issues w his truck running. My job has never been completed and Brandon does not answer texts or phone calls in spite of multiple attempts/requests to finish my project.

I'm so impressed with this company!! Brandon's knowledge, experience, confidence, and integrity is…read moreevident from the first moment of contact. His correspondence is quick and his suggestions for an efficient installation are ideal!! He truly is "THE TV Guy" and I would never think of using another company for our A/V needs!! Nothing impressed me more than knowing he was working on a highly lucrative project with a specific deadline, but he still found the time to come over in the evening time from 5-9 to accommodate our minor install...at 25% OF THE COST THAT NFM HAD BID US!!! Do yourself a favor...book Fuzion for your next upgrade!! #noregrets

I was referred to Smart Squad by a friend after my home was burglarized. Smart Squad has gone above…read moreand beyond to reinstate my safety through their security system options. They accommodated my work schedule and answered all of my questions thoroughly. I now have a sense of safety again in my own home thanks to Smart Squad Security!

From the owner: Since 1998 Smart Squad Security (formerly Direct Security Services Inc.) has been an industry…read moreleader in providing Security & Automation systems to residential and commercial customers. We lead with Integrity and Customer Satisfaction is Guaranteed. With over 50 years combined experience and nearly 100,000 homes protected our sales, customer service and operational staff look forward to Exceeding your Expectations one customer at a time!