Buyer and Customer Beware!…read more Recently I noticed my app was not working to arm and disarm my alarm. After calling Rampart, they said "yes currently our services are offline". Then I asked if that meant we would not be covered by monitoring for fire or burglary. They said "yes, that's correct". I was completely flabbergasted. Three large issues for me: - They never notified their clients the monitoring service was offline. My first issue was at 9PM the night before I called. When I called Rampart around 9AM the next day, the guy on the phone said: "Oh yeah it's down, but it hasn't been down that long". To which I replied "yes it has, my home has been unprotected for 12+ hours". - After researching the app communications, I quickly was able to determine the IP address involved was from BOLIVIA. The IP was registered to "Bulgaria Sofiya Residence Control" - Why on planet Earth would I want my home secured through a server in Bolivia which is now down? That IP address was 212.73.143.204. - The monthly service fee they charge is much higher than the service we received. The monitoring service was the cheapest available, likely turning $20-25/mo in profit for adding absolutely zero value. They use a third-party service called "m2mservices" which is hosted on a server in Bolivia. https://m2mservices.com/ The device is the cheapest available and the service, being outside of the US, is most likely also the cheapest possible. After calling back, they had zero problems refunding our entire charge.. which is too bad... we were a customer for over eight years without a miss in payment. Stay away, the company doesn't care if your home is protected, or at least not enough to tell you about it.

Very responsive, they have done upgrades to our system that we have had for more than 25 years. We…read moreadded cell coverage so we no longer needed a land line. And their montering service is less than the 'big' guy out there. We would highly recommend Rampart!

Josh proficiently resolved the zone fault code issues we've been dealing with on our older security…read moresystem for a long time. He is super knowledgeable and a great communicator. Definitely would use his services again and would not hesitate to recommend him to others!

I have an Arlo set up for my rental property(I do not recommend Arlo from my experience, but I…read morealready committed), and solar panels were not charging the cameras enough during the cold winter in Kansas City. Had Josh come over to give me an estimate for hardwiring 8 cameras(5 existing, 3 to install and hardwire), and he gave me a reasonable price for that labor. He was very professional, kind, communicative, hard working, knowledgeable, and did a great job on the hardwiring. He always kept me up to date with the progress and discussed any road blocks he came across, always gave me options for alternative solutions, gave me honest recommendations, and made sure I was 100% satisfied with his work. As an out of state investor, he gave me peace of mind to be able to monitor my investment from afar. Will be using him again for future properties and possibly my primary. Highly recommend!

Absolute garbage company. Their panel has gone out after less than 6 months of use, I now have to…read morepay $60 for their tech to come out and fix a part that is still under warranty. Also, they only warranty products for 6 months, so if their shoddy products break after that, you will also pay to replace the part. I will not be renewing my service after this contract is over, and if I can cancel service, I definitely will.

One of the worst companies I've ever dealt with in the security industry, and that's saying a lot…read more They only care about getting their money, not about customer service or solving problems. They never completely installed the smart home system promised. In addition, after my account was paid off they would not release the cellular number associated with the panel so I could not change companies with it. I ended up replacing the system with Vivint; although they have their own issues, Vivint is far more reliable and user friendly to work with. Safe Haven is giving ADT a bad name. AVOID THESE GUYS!

I will never use these guys again. I have used them in 2 residences for over 13 years. I PAID…read morefor all the equipment and cameras (not them)....was charged around $50/month.....in the last property i was only there around 2 years (moved) and they had me pay a cancellation fee as they had me sign a 3 year agreement (which i don't understand as they did NOT front me any equipment...I paid for it).....so why a minimum of 3 years....you'd think they would waive the cancellation fee given the 13 year relationship. Further, why 3 year contracts when they don't pay for the equipment...they charge the customer up front.

This review has been edited:…read more I am editing this review and changing my rating from 2 to 5. Why? Because of the customer service I received after posting this review. I got a call from Neil whose father started the business 30 years ago. He apologized and asked for details. I told him I appreciated the call and would amend my review. He said that was necessary as that is the point of reviews and they messed up. In our conversation, I mentioned that ADT was not scheduled for another week when I am back in town. He asked if he could come over and speak with me about my services. He apologized, discussed my service with me and I chose to renew my agreement with Atronic. They came out today (10/13) to get me hooked back up and I had some requests that they accommodated. I appreciate a local company that takes pride in their work and is not too proud to prove themselves again and ask for your business. ___________________________ This review is more about the service than the product. I moved to KC three years ago and the home I bought had Atronic. I contacted them and continued the service. I wanted to do business with them since they are local and not go with someone like ADT. I switched to Google Fiber 9 months ago and got rid of my land line phone. My security system would not work without the land line. I called and there were some expensive wireless hook up charges and in addition, the monthly fee went up $10 a month. I asked to have the set-up waived since I was a current customer. They would not do it. I decided to cancel service since I never use it. 9 months later I decide I want to re-activate my service. I call them to arrange it and they no longer charge the set-up fee, but the increased monthly fee. Fine. I am told I will get a call with someone to arrange it. Three weeks later I have not heard from anyone. I call back and am told that a form was emailed to me and they were waiting to get it back....from three weeks ago. I never received it. They sent another and it went into my Junk folder, but I was watching for it this time. In those three weeks, I had a call from ADT and went through a quote process with them. It was a better deal, much better actually, and I said no because I wanted to keep it local. Atronic is now waiting on me to fill out a new form (never mind I was already a customer and they have one on file) and they will get me on a service call list once I return it. ADT offered to have a Service Technician out the next day if I would sign up with them. Hello, ADT! Where have you been all my life? If you want to give your money to a company that wants it, I would suggest looking elsewhere. There are other local options.

These guys are amazing! They respond same day. They know more about security than probably anyone…read morealive. They work for the Chiefs! What more do you need to know?

For two years we had a false sense of security. We paid our monthly bill and thought we were…read moremonitored, but we weren't. Our previous security company refused to refund or rectify the problem. Shield Security Systems was recommended. They quickly diagnosed and fixed our problem. In addition, we now can monitor and control our alarm system through their iPhone app. I highly recommend Shield Security Systems.

Karl was great! Completely trust him and appreciate his attention to detail. I highly recommend him!read more

Very prompt and knowledgeable! Great installation and communication. Cleaned up well as too!read more

Best experience you will ever have with an alarm company. It is a family owned business in Raytown,…read more MO. Save yourself 30% by calling them.

From the owner: We have over 35 years experience in the Kansas City area. We install the latest technology, with…read moremobile apps to control your alarm, thermostats, lights and locks.

I am beyond happy with my experiences with Absolute Systems. From the beginning, prior to the…read moreinstallation and after with all of the follow-up. The customer service is far superior to their competitors. The system looks nice and was installed professionally. It's given us peace, comfort and safety in our home. I highly recommend to anyone considering a security system for their home.

Scotty and his guy did a great job of installing my alarm and cameras. He consulted with me to…read moredetermine exactly what my concerns were with the cameras and made sure that I knew exactly how to operate the DVR and Internet and phone access before he left the property.

My project was for one TV to be mounted on the wall, plus my surround system setup w components…read more And univ remote be programmed properly. The TV was mounted, but a couple components are still not working. Plus remaining issues w my universal remote. My project was delayed due to Brandon having issues w his truck running. My job has never been completed and Brandon does not answer texts or phone calls in spite of multiple attempts/requests to finish my project.

I'm so impressed with this company!! Brandon's knowledge, experience, confidence, and integrity is…read moreevident from the first moment of contact. His correspondence is quick and his suggestions for an efficient installation are ideal!! He truly is "THE TV Guy" and I would never think of using another company for our A/V needs!! Nothing impressed me more than knowing he was working on a highly lucrative project with a specific deadline, but he still found the time to come over in the evening time from 5-9 to accommodate our minor install...at 25% OF THE COST THAT NFM HAD BID US!!! Do yourself a favor...book Fuzion for your next upgrade!! #noregrets