The price for their service was to high. Told we needed $8000 to repair septic , was told we…read moreneeded new system. Called another plumber and the cost was less than $400, just needed a small part and a few wires

We had some plumbing repairs we needed fixed under our pier and beam home. I was told she could…read morehave a tech out at 8:00 on 7/3. I text her the pics from the hor spector right after I hung up the anone. At 8:24 on 7/3 l text to see if we were still on since no one had shown up. She said yes, having a meeting and then they will load up the truck and head out. They showed up at 10:10, over 2 hours after what I was told. Asked Tim if the office gave him the pics, he said no. I provided print outs for him. Walked him to the access openings, which are located near the plumbing areas (bathrooms and laundry room). He made a comment that they charge extra for crawling under the house. That made no sense to me and kinda made me upset. I told him that I had an appt at 11:30 and had to leave around 11. I left at 10:45. He called me at 10:54 with a quote. It was over $2,100. I about died! Told him that seemed way too high and I would have my husband call him to go over it. Jeff spoke to him and called me back. He said it seems really high but they are already there and we need to work to be done. So he approved it. I got a call from a lady at their office at 11:15. She said she had listened to my phone calls with the tech and sensed that I was concerned about the price and frustrated. I explained yes, I was already frustrated about the lack of communication about being over 2 hours late. It was now pouring down rain, which the tech mentioned. Wouldn't have been a problem had they been on time. I explained that he wasn't given the pictures of the problems the inspector found. She never apologized for the miscommunication, being late, none of it. She did tell me she could save me 15% off this bill if I joined their membership. I about died, you've got to be kidding me! Why the hell would I call you again?! You'll lower the bill if I join your membership?? So the guys got here at 10:10, left at around 11 to get parts in Sherman. Sherman is about 25 mins from my house. So let's figure they got back around 12:15. At 1:28 he said they were ready to get into the house for the last part, replacing a strainer in the tub. I raced back from Sherman. Got back around 1:50. They were sitting in the truck waiting for me. I explained that the tub was resurfaced and they need to be careful not to damage it. When the tech finished I went into the bathroom and notice some kind of yellow markings or drippings near the drain. I couldn't get them to rub off. I asked the tech about it. He said they didn't do it, must have been there before. I said I know it was not. We don't use that shower much and I am extremely careful with what it gets cleaned with. That went no where, dead silence. He left. So maybe 2.5 hours of work, billed $2,122. Bills says - Remove and replace up to 3' of exposed drain pipe - 2 x $699.00 so $1400. Replace shower drain and trap with access - $529 Materials used were $185. So the materials added up to $185? What did you buy? No breakdown on this. This job should've cost around half this! No breakdown on the bill tells me that! The techs were very nice guys but this company is a rip off. I do not recommend them, nor will I ever call them again. We needed this job completed is the only reason we paid that ridiculous amount of $2,122. Beware if you choose to call this company. This was our first and last experience with them.

This company came to us on short notice and arrived earlier than their ETA. They explained the…read moresituation and performed the necessary repairs exactly as they said they would and at a very fair price. I would call on this company again without hesitation.

I am not sure where to begin with how Brothers is just downright awesome. It all started when I…read moremoved to a new house and the bathroom plumbing was just not great so I reached out to a couple of plumbers and Brother Plumber got back to me fastest with a reasonable approach. Well Bobby T. showed up and gave a pretty reasonable flat-rate estimate to replace two faucets and a toilet. We figured the job would take about 1.5 hours, but it seems that just about everything went south from the beginning - not the least of which were a sketchy original install from the early 1970's and a tub drain not connected. Somewhere around 7 hours later Bobby T. knocked out the job and it all works great AND they stuck with the original price quote. Throughout the entire ordeal Bobby T. was fantastic and communicated what was going on, but most importantly finished the job by doing things right the first time. The artistry of the final result was also pretty fantastic and used a bit more copper than was expected. I would DEFINITELY recommend Brother Plumber to anyone for their workmanship and professionalism.

horrible service. They came out for a problem said they couldn't help which ok I guess but for…read moreanother problem quoted 7 grand and I got it done for 2 grand. Don't waste your time with these kids.

My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

Have had legacy out to my home a few times and each time they have been great . Special shout out…read morethough to Josh and his partner who did an above and beyond job today really with a complicated drain situation. They were professional, helpful, courteous, and fixed the issue. Would refer any friend or family To them for a plumbing problem.

Excellent experience. No complaints. Arrived promptly. Plumber was professional and competent.read more

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

Service requested : PRV replacement…read more I needed a pressure reduction valve replaced after my old one failed. I called GPS on Saturday evening, they were here as promised at 11:15 on Monday. The price quote ended up being a great value. The two guys that arrived were friendly and professional. Just nice guys. They got to work right away, and were done in about an hour. Included in the valve replacement cost, they excavated and replaced the old and inadequate builder-installed utility box with a much better one. They substantially elevated the water pipe junction to ensure it remains easy to access in the future, installed an additional water shut-off valve, and added pea gravel for drainage. I couldn't be happier, and I recommend them enthusiastically.

They give up front pricing, come on time, and are courteous and professional. Prices are very…read morereasonable too. Would highly recommend.

Carlos was great. He was professional, quick, and explained all that he completed today (June…read more4th). He also was very knowledgeable about our plumbing system, fixtures, and various ways to conserve water and notice leaks. I would definitely recommend him on any plumbing project.

Excellent service ! We really appreciate their thoroughness and them keeping everything in tip top…read moreshape

Once again Pablo has come to the rescue! We had a pipe break in the wall and spill water all over…read morethe dining room. We quickly turned the water off to the house and sopped up the water. This happened late at night. He was out promptly the next day and capped the pipe so we could get the water on until he can come back to do a proper repair. No charge. We so appreciate his prompt response and making our life livable!

Again, been using Juan Pablo for 10++ years. Quick competent service on sinks and showers. Only…read moreplumber I will use !! Highly recommend

Christian was prompt, heard my concerns, gave his best solutions & a timeline for his work. He…read morewalked me through his finished work and future proofed my outdoor spigots. Would highly recommend!

Weldon saved the day! I highly recommend this plumbing company for excellent service and…read morecommunication.

formerly Rance's plumbing Heat and air. best in the business I had to shut down for a while to have…read moreshoulder surgery on both shoulders. We are now back stronger than ever. God bless