Worst car wash I've ever received! Just purchased a brand new vehicle for 60k. Brought it here thinking they were professionals, guess again the scratched my truck to high hell scratches everywhere! I confronted them about this they said well the scratches were prob already there I just couldn't see them cause my truck was dirty. This was the manager telling me this non the less. They use cheap plastic brushes on vehicles. Then cover it up with detailer spray. I'll def be seeking out legal advice on this matter. read more

Came to this place twice: after the first time, my driver seat and passenger seat no longer scoot forward or backward anymore (shame on you), and after the second time the radio control on my steering wheel got fried and doesn't work anymore (shame on me). I really should have not have come back a second time, after the manager pointed to the sign denying liability for damage to cars after I complained. read more

I spoke with Dave Laurence the Owner today,and was hung up on.My S UV's blue tooth was dislodged. I was trying to explain to him what occurred. Apparently this was something he couldn't understand or was unwilling to care about,after all this wasn't his vehicle. I was told to come in on Monday,so he himself could look at it..After listening to the Condescending and ARROGANT disposition, i will try and fix it myself. That last thing i want is to start my day talking to a rude and sarcastic person who has poor communication skills.. I now see that customer service isn't something they value, I will Never bring any of my cars here again,unless i want to leave with it damaged!!! I've been taking all my vehicles here since 1991 and they could care Less!! I have found a new car wash service. My SUV and 4 other cars look so much better. Plus I've noticed my windows are extra clean and no water spots. I'll make sure to pass this on to all my friends and family. read more

Fast, but didn't care or put in any effort into washing my truck. Payed $29.99 and got the wash I would have gotten if I ran my vehicle thru a gas station quick wash. No tip for you! Haha! Could have washed it better my self with a hose. read more

I would give ZERO stars if I could! I've been a customer for e few years. I generally just get the $5 exterior wash. Not much to complain about. It doesn't do a great job, but it knocks most of the dust and road grime off the car. On Saturday, August 8th, I decided to get a wash. My wife said, why don't you just pay for the unlimited monthly? OK! Unlimited sounds great. So We select the upgraded $24.99 deal, the machine says to hand the receipt to the attendant and they will hand me a card. So we proceed to the wash and try to hand the receipt to the attendant and he says no, the other attendant. ok! we get to the next attendant who tells us to see the guy in the yellow shirt. The guy in the yellow shirt informs me i have to see the cashier! This is getting ridiculous! I go in and the little blond girl behind the counter looks at the receipt like a monkey doing a math problem! she then asks me "what is this?" are you kidding me? she calls the guy in the yellow shirt, he and someone on the phone walk her threw how to do the sale. Then the guy in the yellow shirt informs me that they do not do a card, they have to put a sticker on my car, GREAT! just what I want! so anyway, he puts the sticker on my car. I ask for my receipt back, they inform me that they need to keep the receipt because it has my signature on it. whatever, I'm now already late. so we leave. Today, august 12th(4 days later) I return to get one of my monthly unlimited washes. I pull up as they instructed me to do, but the machine is reading my sticker. The kid working that station informs me that my monthly unlimited wash is expired! what?! its been 4 days! The charge is on my card! I have no receipt because they kept it. and I get no wash! What in the actual ****?! Are you serious? Plus, its not until you purchase the plan that you get receipt that informs you that this is not just for the month, it is recurring. If you would like to cancel, you must do so in writing seven days in advance! WTF?! Ok, if it recurring, how does it expire? I have reached out to talk to a manager, but of course the manager has stepped out.... Avoid this place like the plague! read more

They were in such a hurry to move on to the next car much attention to detail was missed. My car was called out as "ready" however upon getting into my vehicle there was water running down the doors and windows were still wet. THE WORST THING - - THEY SCRATCHED THE DISPLAY ON MY BRAND NEW CAR. I fear that same towel was used on the exterior and I will be finding scratches all over the exterior as well. FML. read more

Save your money, when I asked Junior why the vacuuming and wash was sub par I was scolded that a basic wash $40 by the way "isn't going to get all the exterior clean and the interior is basically dusted". This establishment is terrible. read more

Worst place ever to get your car wash! Very rude manager and workers. I paid $60 to get my car wash, my 4 year old would have done a better job! They didn't even properly vacuum the inside. I had to rewash and clean at a different place. Don't waste money by going there! Waste of time and money. I'll never go back there. read more

Don't go here I paid $25 (plus a $2 oversized vehicle charge) for a carwash (with rain x and tire shine) and a vacuum and after they were finished I got my car back and the they did not vacuum the backseat or trunk of my car. I was not expecting my car to shine but for $27 at least be all the way vacuumed especially because I was charged $2 for the oversized vehicle charge. read more

I took my car here for a basic wash, and I was extremely happy with the wash they did! They were thorough, timely, and very polite! I would recommend to family and friends in the future! read more

First time here and probably last because I was just passing through but they did a fine job on my SUV. They lost a star because they didn't wipe the inside of the doors in the back, something I didn't notice until I left. I paid $39.99 and they vacuumed, washed, Armor All'd the inside and tires. From the moment I stopped in, the salesman who greeted me was very friendly, the casher was hospitable and cheery and their little store was well stocked and tidy. The bathrooms were probably THE cleanest bathrooms I've ever used in a car wash and there are very comfy chairs both inside and outside in the patio while you wait for your car. I may have missed it, but there didn't seem to be disable access to get outside so that was a negative. But all in all, an A+ job, almost as good as my guys in La Mesa. read more

I have been using this car wash for years. I just had $180-$200 (my daughter's entire savings) stolen from a small purse that I accidentally left under a seat. I paid $60+tip and got ripped off. The manager didn't care at all. Wasn't even apologetic. Please avoid this place and use the other car wash in town. read more

This was the worst wash I have every had. You could see the dirt streaks, I think they used dirty rags. Waste if.time and money, so many other places to go, don't waste your time here! read more

My 9 year old saved up $45 in quarters to take to the fair, we stopped at the car wash for a wash & wax before heading out. My daughter left her little cosmetic bag full of her fair money in the side door behind my window shade. Well, you guessed it we get to the fair and her money is gone, two hours of crying at the fair. When I discussed this situation with one of the two partners in business I was told "this is the world we live in", not that he would get to the bottom of it or even an apology. WELL, THE WORLD WE LIVE IN GETS TO CHOOSE WHERE WE DO BUSINESS AND IT WON'T BE AT EITHER OF THESE LOCATIONS. NOT TO MENTION TWO OF THE WORST CAR WASHES I HAVE EVER HAD HAVE BEEN AT THE RANCHO LOCATION THE THEFT WAS AT THE JEFFERSON LOCATION. IT'S A VERY SMALL TOWN TO DO SUCH BAD BUSINESS. read more

putting in some work on the engine and wanted to steam clean it before hand. great job guys! read more

Rancho Car Wash - Engine Steam Cleaned - Car Wash Near Me - Temecula, California

AVOID AVOID AVOID!!!! Took car in for a detail and when picking up car next day noticed a scratch and tear on my tint on one of my windows. Explained to the supervisor that the damage was not present when i dropped off the car. He refused to offer some kind of money back or even an apology for the damage. I now have to take time out of my schedule and money out of my pocket to get this fixed. To be honest had I just got an honest apology I might have let it go but there attitude and lack of accountability really pissed me off. Never again will i take any of my vehichles there and will take sure I will i steer all friends clear of this place. read more

I've been coming to this car wash for 20 years now, for the most part they do an OK job. I brought my one car in this morning and asked how late will they be open the guy said 12:30. I brought my second car back at 12:10 and it's closed. The manager was there. I told them I was told that they wound be open until 12:30, The manager says were closed. This is what bugs me about the manager, instead of apologizing for the misinformation, they just tell me its closed. I said, I've been coming here for 20 years, I have 5 cars we bring here, Point: it's not like I'm some drive by or that they don't know me. I have a few of my cars on their membership plan. Note: I also use Rancho Car Wash for oil changes. They couldn't care less or apologize, I told them I'm going to cancel my membership, they said the're still open inside, I said good I will go in right now and cancel my membership. I'll take my $2K in business per year and go elsewhere. They are not customer oriented and don't care about their customers, over the years I've seen a few interactions with them and customers, they usually manage to upset the customer. Here's to you Rancho Car Wash a loss of $40K+ in business over the next 20 years. I guess in the big scheme of things they have enough customers that they don't need my money. read more

Let me start by making this very clear - If I could give a ZERO to this business I would. We used to frequent this particular wash ( as opposed to the one on Winchester that I take all 4 of my vehicles to EVERY WEEK still - well, until yesterday) And have for over 15 years... We stopped by the alternate location on Rancho Cal yesterday to have a friends husbands truck washed. My friend and I both felt that the car was still DIRTY. We asked 4 times to have different items re- washed. We are NOT picky people... but I could take my hand and run it along the dash and I left a line from the dust ( we had just drove down a dirt road and wanted to clean truck for her husband)... the windows were still dirty.. there was mud on the side mirrors after the wash.. dust all over the car... the "manager" DAVE re vacuumed the vehicle because HE SAW it was not vacuumed. After our 5th request we decided to just call it a day and ask for our money back. They brought the "manager" in who told me... "It's just like taking a shower every day - you HAVE to do the upkeep" well this truck is ALWAYS immaculate! That is why after just driving down a dirt road ONCE we took it in to be washed. When asked for a refund the "manager" told me NO and opened the door as if he was insisting that I was being dismissed. Since we have been customers for OVER 15 years - which DAVE knew since I mentioned a past employee... He rudely said SEE YOU IN ANOTHER 15 YEARS. First - NO YOU WON'T! Second- I want to know.. if my friends 6 foot 6 325 lb husband was asking for a refund WOULD HE HAVE ACTED THE SAME? I think NOT! Third - I will NEVER use either of this OWNER/MANAGERS - DAVE's - car washes EVER again! And LAST - Per DAVE and I quote "this is NOT a detail.. it's a wipe down" which apparently they cannot even get THAT done correctly! If you are a woman - do NOT bother getting your car washed here as you will be spoken to rudely.. and you will be treated horribly - all with a snarky, bad business and rude attitude from the owner of this business. You wonder why small businesses are not doing well in this economy? Because of owners like DAVE! read more

I came here to detail my car before renting it out to someone and they did not clean the back seats very well. I am disappointed and paid 70$ for the outside/inside to be done. However, I feel for 175$ for those "mobile detailers" is a little much too. I wanted my car to look new and professional. It's only a 2014. I am just really disappointed. read more

If I can give it 0 stars I would! This is the worst car wash facility ever to go to! They admitted to breaking my windshield wipers on my 2019 Mercedes Benz. They Refused to replace it nor refund my money back. Managers are very unprofessional and employees clearly don't know what they are doing. They are the WORST! read more

you people are horrible!!! You put armoral on the inside of my truck when I specifically asked you not to. And to top it off - you cracked my windshield and told me that it was my fault and you took NO responsibility for it!!! I would NOT recommend you to my worst enemy! Stay away from this car wash!!!! read more

Totally disappointed with this place. Absolutely horrible and a rip off. 25.99 to run through car wash and half ass vacuum. Did not wipe down seats or anything. When we asked they said nope all they do is wipe off dash for that price. Total rip off do not go here!!! Go to the one onTemecula parkway by petsmart. They do an amazing job. read more

Worst car wash of my life. They should be embarrassed. While I waited multiple other customers were also complaining about quality. Now I know why will never go back. read more

I went to wash my car there today and they scratched the tint on my window and the manager insisted that I was trying to get him to retint my window for free, he was very argumentative and he said it was impossible that it happened and I was trying to get over on him, my window tint was only two months old, so if you go there good luck make sure you check your windows before you leave read more

First time and last time.....paid 23.99 on "super shine" wash. The supervisor tried to deliver my car dirty..after the,rain mud,etc on wheels still muddy...fenders etc dirty and,wiped with what looked like,a dirty rag. Made them rewash and they made me pay addi t ion ten dollars for dressing the fenders etc.....could have had the car detailed for this price. Recommend another car wash if you want a v lean car. One star for the cashier and gentleman checking me in. read more

Don't waste your money, 250.00 for a detail and there was sticky residue on the care stereo left by them, it was good on the outside and only worth a 40.00 cleaning on the inside....still dirt on the inside..$250.00 is a lot of money for a shitty job.. read more

Well, I filed a complaint with the BBB about them scratching my brand new cars leather seat. They sent a claim with the request to pay for the damage, and they completely ignored it. The moral of the story is, they do what they want, the don't take responsibility for their actions, and there's nothing I can do about it. It's unbelievably frustrating. The management and owner are simply bad people and have horrible business ethic. Don't support them. read more

I just paid $40 for a car wash here and am so severely disappointed. The inside of my car was not vacuumed well. If ANY management reads this comment I would very much like a refund. 100% disappointed. read more

I would give this place negative stars if I could! DO NOT take your car here! Paid for a hand wash and apparently whoever took my car to wash put it through the car wash machine so they had to stop the machine and back out my car where the person hopped the side and left two big scratches on my rim! The manager in denial that they scratched my rim when other customers saw as well, offered free car wash passes. How is that going to fix my rim? Idiot! Not to mention, the shitty job they did with finish washing and drying it! This place is a joke and a waste of money! read more

This place is terrible. Don't waste your money or time. Plaid $30 for a hand wash. Wheels not done at all, windows barely touched. I felt totally ripped off. Manager would not do a thing. I will never come back here. You're better off at the $6 car wash. read more

I was extremely disappointed with my car wash. The windows were still dirty, bird poop still on the hood. The interior of the car was the worst part though. Still dust everywhere, the vacuum job was awful. I drive a hatchback and the rear they didn't even touch. 10/10 would not recommend. I went back to tell them and they again did a half ass job, still dusty and dirty. read more

Wow! I have no idea how this place has such low reviews. I just recently sold my car & I can say without a doubt this place got it sold for me. Without the AMAZING detailing it would have never been sold. I had tan interior with stains on every inch of the seats & carpet. It looked brand new when they were finished with it. I was reccomended by a friend who's company gets their work trucks detailed here(Colorado West Construction). They get out the dirt & oil stains from their seats. I had no idea they could get cars so clean. I have no complaints & I will most definitely be back with my new car!! read more

Vacuuming out a car is a lost art, apparently. They didn't even vacuum worth sh!t. Forgot under the floor mats. And they didn't even remove the air freshener squares from last time I was here, they were still under my passenger seat. I asked how much it is to shampoo my two front mats... $35. Wtf?!?! I paid $5 a rug in Elsinore, and they came out super clean. I said forget it. Windows look nice, as far as I can tell, but there was still a smear of something that looked like bird poop on my trunk. As a result I didn't tip, sorry. I have given this place three chances, I won't be coming back again. read more

I have NO idea what I was thinking not checking YELP before I spent over $200 on anything!! Really, slap forehead now..... My wife is outa town so I thought I would surprise her and get her car detailed while she was away. Well, the car is cleaner and shinier than when she left, but it is NO WAY worth what I just paid. It got a decent interior shampoo and exterior wash and wax but it was NOT a 'detail'. A detail should be as new as used can be. Not a smudge, not a shadow of former dirt, windows crystal clear except for stone damage of course, door jams and hinges clean, rims without a smudge of brake dust in the corners, this job failed at all of these points and the more time I spend in it, probably the more I will see. I expect with the word 'Detail' a freakin amazingly clean into every corner of the car, yes I know it's expensive, that's why I am kicking myself. Anyone reading this ( and the other terrible reviews) do yourself a favor and get an independant detailers card from a friend. It will be about the same cost, but it will be better, and it should be WAY better. Or you need a new friend. read more

Prepare to be ripped off While the wash isn't the worst in town their customer service certainly is. Their customer service issues seem to come from the top down. I took my car in for a full detail and wax and when I got in the car there was still a thick layer of dust on the dash, crumbs in the cup holders and under the mats and that was just after a quick inspection. I was running late to an appointment so I couldn't stick around to have them work on for another half hour so the detail manager said I could bring it back anytime in the next 7 days and they would finish the job. 4 days later I bring the car back and talk to the general manager/owner and he accused me of lying to get a free detail. I showed him the receipt and he said "how do I know that didn't happen in the last 4 days". I asked him to speak to his detail manager and get the story from him and he refused to take time out of his day to talk to his detail manager about it. Later I came back and spoke with the detail manager myself and he took care of the car, but the fact remains, the owner is willing to do just about anything to take your money and send you on your way without the agreed upon work. read more

I am very disappointed. This was my first time here and I only came cause I had an appointment across the street. I asked if the car wash included the doors and dash board being wiped down and they said "yes." When I got my car (like 5 minutes after it went through the wash) the doors still had stains and the dashboard had dust. I asked them if they could please wipe it down and they said I had to pay for the detailing to have that done! Seriously? Last time I ever come here!!! read more

Worst car wash I've been to. Half a** job and waste of $49. I will not be going back.

This place sucks wipes tire cleaner all over the truck waist of money !!!! Will not go back again

One star is too much to give to this car wash, I happen to be in that neighborhood and I decided to get a car wash, when it was done I got in my car and drove off because otherwise I was going to be late picking up my children from school. Is there that I realized the inside if my car barely got vacummed and doors, console, dashboard was all dirty just how I brough it in, after calling and speaking with a manager he kept saying bring it back so we can clean it again, I told him you should have clean it the first time if I go back I will be late to pick up my children, however you don't bring your car to get washed so you can drive around and then bring it back right away. Lesson learned their customer service sucks they have no idea have to do business nor wash cars if I were you I would change jobs. People don't waste your time getting a car wash at this place. read more

Zero stars, really! We will never go back! They do not give you what you pay for! You have to watch them very carefully. At least half the time (5-7 times out of 10) when we paid for a deluxe wash, it didn't happen. The windows inside are there for a reason, you have to watch as your car goes through to see if you get the services you paid for. They will cheat you if you aren't watching. Blah! Never again! read more