While dropping my handicap 82 year old mother who walks with a cane off at her place in the Monaco…read moreApartment complex, Chino after having double eye surgery and walking her to her apartment (while parked in the red) a tow truck driver drops the tire break locking my back tires and connecting my car to his truck refusing to release my car until I pay him $250 dollars! Both Monaco's manager Gayle and Classic Tow Service team all lack empathy, compassion, and overall kindness. No one in this case ever showed us any sympathy during this unfortunate situation. They are all the worse human beings I have ever met! DO NOT MOVE HERE, management and staff are awful!!!!!

Ana Morales, is the best property administrator. She is always professional, kind, and very…read moreattentive to the needs of the residents. She responds quickly, solves problems efficiently, and makes sure everything runs smoothly. I truly appreciate all the hard work she does. Thank you Marilena Diaz Apt M203

Updated review on new management we have after the nightmare mess that was running the place left…read more So far so good the new manager Christina has gone the extra mile to make sure residents that have been here a while are getting their units updated not just new move ins. She has brought some calm and order along with a family vibe to the complex I feel because she understands us that have children and how important it is to live in peace and a decent apartment. Hoping all can remain as is if not better. It is refreshing and rare to have management make an effort to make sure and clarify when things need fixing or improved in our unit and follow up that all went well. Grounds are kept up, the little updates made to our unit help in the quality of living for my family and myself. Having decent, mature, professional and ethical management makes a world of difference.

Loraine was very helpful! She's responded quickly to my text AND calls, and genuinely eager to help…read moreme! She was extremely professional. This is a very clean and well kept complex. This establishment takes pride in ownership! Thank you.

I'm sharing my personal experience so others understand my perspective. As a parent of children…read morewith IEPs, stability and clear communication are extremely important to our family. The camera/property situation left me confused because it felt like decisions were made without full clarification, and that was hard for us -- especially with special-needs kids involved. I'm not posting this to argue or attack anyone. I just believe families with special-needs children deserve patience, fairness, and clear communication, and I hope situations like this are handled with extra understanding moving forward.

What can I say about 644 Claraday? We moved here in April 2022, and we got lucky enough to get the…read moreapartment next to the manager Crystal. Crystal has been the best since day one! I've lived in apartments my whole life, and it's not every day that your apartment manager becomes your friend. If we could stay here forever, we would, but unfortunately we are relocating to a home, or else we wouldn't be gong anywhere. Crystal and Cameron properties have been the best and we would highly recommend anyone to live here. We will truly miss this place!

Very clean Staff is amazing…read more Have lived here for over 15 years and don't plan on leaving anytime soon. Walking score 95

I lived at park central for a year and honestly it was not a great experience. The apartment…read morecomplex looks decent and the layout was beautiful with in unit full washer and dryer. On move in date I waited in the rain with my daughter for them to open and get our keys only to be told I was not scheduled and that person I spoke to no longer worked there. When getting my keys a lot of issue where never taken care of, door jammed and was hard to open, broken refrigerator drawer, sink hose loose and smelly, no storage key to lock up, laundry room door didn't shut, ect. Maintence was horrible. Trash area would pile up to where you couldn't get to the trash bins without climbing a mountain of trash (I have since heard they finally scheduled more picks ups to help resolve this issue, not sure why it took them so long to do that). I had an incident where my daughter got extremely sick after a pool day and I figured maybe she drank some pool water and it upset her tummy but she was so weak, stomach pains, diarrhea, vomiting, and sleeping all day. We phone the doctor and by the next day she seemed much better. Few days later we went to the pool and noticed a health inspector testing the water and I over heard him tell maintence that their was NO CHLORINE in the pool. He then came over and said I recommend you get your kids out the pool. They then closed it down claiming they were closing due to some regular maintence. I looked up symptoms for getting ill due to no chlorine in pool and was horrified to see that my baby basically swam in poop infected water and thats what made her sick. When bringing it up I was told they were never aware of no chlorine in the pool it was news to them. Prior to move in I took my dog to get groomed and all was good. After moving in I started to noticed him itchy all the time and at first put it off as stress from the move. When bathing him again he was infested with fleas. Month after month I tried everything from weekly baths, flea shampoos, on guard, professional groomer's, nothing gave. After moving out it only took 2 months to get rid of his fleas completely and he has been flea free for almost a year now. I had an incident where I seen a roach and immediately made them away to have it sprayed and taken care of. They did send pest right away and the guy asked some questions. Was asked if our furniture was new or old because sometimes it can come from other places. I mention everything was brand new when moving in. I seen a roach inside of our stove clock, yes inside, so I pulled the oven out to see if there were crumbs on the floor to clean up and noticed some holes in the wall behind the stove. I made the complex aware of these holes that were suppose to be patched and they never came to patch them up. Luckily pest came quite a few times and I didn't have an issue with roaches. Thankfully it wasn't up to maintence to resolve that or it would have been a different story. Our shower tub constantly got plugged and the water would not drain. I messaged them and after a week of waiting decided to take care of it myself and when I messaged them that I took care of it they decided to send someone over that same day to take care of it. Our tub got flooded every like 3 months in which I gave up asking and we would just snake it ourself. I do not have so much hair for it to clog the drain and I am careful not to let my hair go in the drains. My new complex hasn't been clogged not once. When our washer broke down a week passed by before I went to see what was going on only to see that maintence put it was resolved. I had to go to the laundry mat to wash. When I let the office know I was extremely upset as not only does that cost money but time and ask that they reimburse me they did agree and had my washer replaced. It was still a disappointment that it just wasn't done to begin with. Upon moving out we were charged so much for so called cleaning fees and repairs. Let me tell you I have always gotten my deposits back in full. We leave the place clean and to be honest better than when they handed us the keys. You cant argue charged because it goes to the maintence guy Trent who is the one who charges the fees and according to office no one is above him if you come to a disagreement. They took most of our deposit and office had the nerve to say well you are getting a good amount back still. I had to correct her and tell her what I am getting back is the deposit for the rent in case we didn't make the rent because of the lower credit score we had to leave 2 months deposit that had nothing to do with the deposit for damage and repairs. They legally could not take the rent portion as we made all our payments. A friend of mine had a whole issue with mold in her complex. I would not recommend this place and if so I advise you document everything for your and your families safety. Seek legal advice if you have to as I do regret not doing this for myself and my family.

The residents and the staff are amazing. It's a real community driven environment. The staff, are…read moreoutgoing and go above and beyond to make sure the residents feel comfortable and welcomed. Patrick & Shelly have been the most supportive and helpful for me in the office. The maintenance staff are some of the best I've ever encountered

Great manitance crew immediate service close to stores doctors convenient clean establishment lots…read moreto do for establishments

Me & my Husband are very happy to see Ana and Ms. Hovsley work for us in this Senior Apartment…read more They are very considerate to properly communicate with us. They are approachable whenever we go to the office for help. We strongly recommend Ana as the Apartment Manager and Ms. Hovsley as her Assistant Manager. These will give us peace of mind. Tony and Elvira Alipio

Feb 2026: Where can I start....I was looking for a new place to move bc where we have lived, the…read moreowners are planning to sell their property. Long story short, we came to Villa Serena hoping to move in. The person showing the property was great, the unit was alright...a little small, but ok. There were a few things that caught my attention: the outside balcony door in the patio area did not close well and it had a big hole in the door. The kitchen appliances seemed a little worn. Hallway vent seemed a little rusty. NOW, HERE IS THE REASON WHY I AM LEAVING THIS EXPERIENCE: After submitting the application, I was informed that a 3rd party venue would be verifying my bank statements and I would have to give access over to them including my password, etc. I don't know about you, but I am not going to give access to my bank account to any 3rd party persons...NO WAY! I actually cancelled my application immediately finding this out. I left numerous messages verbal voicemail and email texts to the front office desk at Villa Serena....no one respond....NOT ONCE! I finally, after many attempts trying to get a hold of someone to find out when my "good faith deposit" would be returned, I spoke to someone (not going to mention her name because I don't want to cause a more problems with this place....BUT YOU KNOW WHO YOU ARE!!!). I was told that because I did not cancel within a shorter time period, that my $200.00 deposit was forfeited. I explained that this was ridiculous and that I did contact or tried to contact, but NO ONE ANSWERED OT RETURNED ANY OF MY CALLS OR VOICEMAIL MESSAGES. CAN YOU BELIEVE THIS!!! I am realizing NOW that it was good that I did not move into Villa Serena. I understand now about some of the other reviews about this place: Office never responds to messages in a timely manner. During the initial showing of the property, I had asked about the parking in that if I moved into the unit being shown, where would my parking be? I was told that it should be near, but will make sure. An audit was being done so I will get back to you what I was told. Several days later, I asked to be shown the property again bc I was seriously thinking about moving here. I asked again about the parking and was told the same thing...an audit was being done. Now I understand!!! Looking at the other reviews, that most likely the parking would have been nowhere near the unit I was considering to move into. THIS PLACE IS "BAD" DO NOT MOVE HERE!!! IT'S SHADY!!! STAY AWAY!!! If you are looking to move here, really take a good look over at things there. Don't be taken in by how nice and cordially the person showing you the property may be. AGAIN....THIS PLACE IS "BAD" There are more reputable senior complexes around....have patience...you will find them. Don't be fooled by the obvious phony positive reviews. There is a reason why there are so many negative reviews on this place. YOU HAVE BEEN WARNED!!!

My family and I recently contacted Bonita Terrace while trying to help my mom find a new place to…read morelive after the passing of my brother from cancer. She had been living with him, so this has already been an incredibly difficult and emotional transition for our family. One of the main reasons we were interested in Bonita Terrace was the location, since it would allow my mom to live close to me while still maintaining her independence and possibly share a place with my sister as well. Initially, I spoke with Cassandra, who was kind, helpful, and informative. She let us know there was a one-bedroom unit becoming available soon and possibly a two-bedroom in the future. Since my mom's income alone would likely not qualify her, I asked whether either myself or my sister could co-sign for a 1-bedroom, or whether my mom and sister's combined income could be used to qualify for the 2-bedroom unit they planned to share. Cassandra took down my information and added us to the waiting list. Unfortunately, my later experience with another staff member was completely different. I simply called to clarify whether combined income from multiple applicants would be considered for qualification purposes. Instead of answering the question directly, she repeatedly responded with "we can't discriminate" and implied I was asking them to treat applicants differently, which was never the case. I fully understand that all applicants must meet the same requirements, including background and credit checks. I was only asking a basic question about income qualification for two people applying together for a shared unit. The conversation became unnecessarily hostile and dismissive, and I left feeling uncomfortable and discouraged. Families looking for housing are often already under stress, and a little empathy and professionalism can go a long way. I appreciated Cassandra's kindness, but the later interaction left a very negative impression. I normally do not leave negative reviews, and it's possible my experience was unique. However, I felt it was important to share because communication and compassion matter, especially when families are navigating difficult life situations and trying to find stable housing for a loved one.

One of the most beautiful and well kept communities in Claremont! This review is to highlight…read moremaintenance. I have visited this community since the 90s and let me say the grounds the maintenance is A1. Management office staff has a lot of negative reviews as I read through and there is a lot of turn over clearly. But to highlight the pros of living here. Grounds are clean and pet friendly. The renovations are at stunning. The upkeep of the maintenance is fantastic. It's close to the Claremont village and very convenient to alot of shopping, food and entertainment. The maintenance is friendly and takes care of everything. My favorite is the landscape and desert theme kept throughout with a mix of lots of trees and grassy areas. 10/10 review for maintenance team and the hard working staff that upkeeps this beautiful community.