I gave one star because that's the least I could do, while still being able to write a review. The…read morereceptionist "Sierra" is an unprofessional, uncouth individual who is very rude. She informed me being the next of kin, during my mother's death. That my mother had two other children who she could contact. She then hung up on me.

0/10 DONT PURCHASE ANYTHING HERE! my wife purchased an urn for her mother and not only are they…read morerefusing to give her the ashes and the urn they are refusing a refund. they clearly have no respect for the families i would rather have my family member sent to Bakersfield and have everything done there... this place is absolutely horrible. Unfortunately 1 star is the lowest you can give or id give a negative rating

Nancy was just wonderful. I think she is genuinely very caring: it's not just part of her job. She…read moremade us feel more at ease with the whole process. My sister and I went in before my Mom passed and setup most of the arrangements. We had thought about purchasing a casket online, but then I read some horror stories about late shipments and had Mom pick a casket from one of their packages. The facility was undergoing upgrades and renovations, but Nancy made sure that everything was perfect for Mom's service. She even found us a "renegade" clergyman to give a blessing (Mom just loved that!). They just installed a wide screen TV if you want to do a video presentation. The two gentlemen who helped with the logistics of the ceremony were very helpful at the graveside service. My only complaint: the printing/reproduction on the thank you cards was a little less than stellar. I don't think Stickel was responsible for that. The corporation that owns Stickel -- Simple Tribute -- was probably responsible. But I work with printers as part of my job, so my standards are pretty high.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

I am so... well I don't have the right words. Furious is one word. They sure a heck don't care of…read moremy son's grave. We do. We deal with nasty thick mud and puddles on his grave. No grass would grow there. His stone was always covered in mud every time they watered. It was horrible!!! So we found a way to make it where we could visit with him and not end up with caked mud in our shoes or having to clean it every time. We laid down artificial turf after we could not get grass to grow, lined it with bricks to keep it in place. And they did nothing about it. NOTHING! Now we are being told we can't have any of it. Only two vases on the ground (where the rabbits can destroy them), a professional grave marker, and a single small item. I am spitting mad right now and devastated we have to go back to the cesspool. We took care of it, kept it neat, and this is what we get. I feel like we were taken advantage. Took our money and left us to deal with this.

The older blonde women who works here is extremely rude. She comes across condescending and with a…read moretone like she cares as if she's trying to explain something a 3 years old. Her demeanor is " kindly" sarcastic. Like I said she uses her soft tone to get away with how rude she is. That way no one can hear her yelling at you. After a really rough day my siblings and I just broke ...we sobbed and I mean cmon we just lost someone and were told by this "Karen" that we were to loud and needed to tone it down.... Excuse me who tells someone this?!?! How can this employee get away with being this rude. I didn't know there was a way to control grief. Go somewhere else that will be more compassionate and understanding for your rough day. Not tell you your grieving to hard.

I tried for 3 weeks to get a pay off on pre-needs account. I left messages for Marta and never…read morereceive a response from her. Finally I called on Monday December 29, 2025 and asked for pay off and she said she would call and get that for me. I asked for the number and she said she would have to look it up and get back to me in 2 days. Once again no returned phone call. I called on Friday January 2, 2026 and asked for pay off again and explained I have called many times to get the pay off. Once again she said she would have to call or e-mail National Guardian. I asked her for the number and she said she would have to look it up. This time I said ok I'll wait. I called National Guardian myself and within 5 minutes I got a pay off balance and paid account off in full. Marta is very rude when pushed into doing her job. She hung up me when I pushed back.

Mitch provided an excellent service during my husband's visitation and funeral services!…read more During a difficult time, Mitch took care of pretty much everything.....his professionalism and expertise proved when some issues came up the last minute with the cemetery, he turned impossible to possible plan, he's definitely a lifesaver! Lastly, Mitch was very flexible with all my late changes and the service for my husband turned out so beautiful.

Chanel Garcia was great during this tough time for our family. She was so attentive and helpful…read morewith what the family needed. She showed respect and was there to serve. The family definitely appreciated how she was and what she did.

Communicated promptly, and completed task as requested. I would recommend this business.read more

They were closed on a Sunday but returned my call promptly. I ended up using a different business…read moreso I didn't get a chance to work with them

Pretty cool little pull off from the road. We saw the sign as we were driving and I wanted to stop,…read moreso we did. Try not to drive too fast because you can miss it. We did so we had to go back. There's a mixture of older tombstones and some that are more recent. There's kind of an eerie feeling when walking around and it's sad to see the children who have died. The cemetery overlooks a nice valley so great photo ops of nature. I didn't take too many photos inside the cemetery because it didn't feel right, but I do have one of the plaque right in front that explains the history behind the cemetery. Definitely a must see if you are in the area.

Anyone who is interested in history, spookiness, or things to do for free should check out The Old…read moreKernville Cemetery next time they're in the valley. It's cool to see how many of the original pioneers in the valley were from England or Ireland. You can also recognize names from the streets in the surrounding neighborhoods. Maybe you can ponder the mystery of why so many young men passed away in 1876. Mining accident? Disease? Who knows. That's a question for the kind folks at the Kernville Museum. And a small request: Please pick up any trash you happen to find on the cemetery grounds if you do visit.

Service requested, to take care of, and honor, the grave site of a loved one. Quality, absolutely…read morehorrific recently. Value, your values are absurd,. My uncle has been buried here for 21 1/2 years and you removed his headstone because it doesn't meet you code. Then fix whatever it is that you need to fix so it can be put back. This is not just a stone, it's a headstone. A headstone that represents an amazing man's life and death. A place for family and friends to visit. It represents the person he once was to help family members and friends come to find peace. That was all taken away without even informing the family of it. If that is value to your company, where people put their trust in you in times of need and pay you to take care of their loved ones, then you have allot to learn about value. The family had to call to find out what was going on, which resulted in being treated less than adequate, not once, but twice. No empathy for the situation whatsoever, or the family, who are trying to find out what happened to the headstone they enjoy seeing so much. If you cannot provide a satisfactory plot for someone's final resting place, then portray that you can. This is extremely saddening, disappointing, and careless.

I have been extremely disappointed with this cemetery. On December 14-2018 we buried someone who…read moremeant so much to our family. I have seen his wife go through so much since then. After the burial the plot was just covered in very large dirt clods. So big we couldn't break them up to smooth the area. Yes it was winter and grass is dormant during those months. What started happening was the plot was receding because of the weather. My friend had to request many times to add more dirt. It was hard to see this happening, it was very upsetting. No attention was given to this wonderful mans plot. Eventually my friend and her son put in their own sod and grass seed, because it was not getting done. Dealing with the office they were not concerned and abrupt at times. Now after speaking to other people who have family members buried there. They say they have gone through the similar issues with this cemetery. One thing I did not mention they have not had sprinklers until approximately two months ago. They are working and grass is getting mowed.