Mr. Pepelnjak is the lead, but his staff is just as excellent and easy to work with. I think it's…read morebeen about ten years that my wife and I have been with them and they are always responsive to our requests.

I moved my homeowners and car insurance with the Pepelnjak State Farm and can't be happier with…read moreeverything they have done. Not only did they end up saving me money on the move but they have also gone out of their way to help out when it was needed. I would highly suggest anyone looking to move to go with Pepelnjak State Farm.

I have been going through this State Farm location for about 5 years now. I was having issues with…read moreformer insurance companies, and when I moved back to town, both of my brothers recommended Luis. I have had amazing customer service. They are always so open & helpful to answer any questions, and the price is right. They truly care, and it shows. I definitely recommend this branch

update, been with Luis Sanchez State Farm for past 11 years and now it's time renew life…read moreinsurance... He is going above and beyond to make sure my experience is nothing but great and helping me every step of the way. It doesn't matter what insurance you have he will still help you understand what policies you have or make you a custom coverage that will be better and save you money doing it!!! And he has great staff who helps when Luis is busy.

Called for a quote. Sean answered the phone stating he couldn't help because it was 5 minutes to…read more5pm and he'd call in the morning. Front desk or assistant called the next morning and played 20 questions. I finally asked why do you need all this info for just a simple quote?! She said do you don't have to bring it in later. Brianna called back with a quote. I returned her call to get someone else. Come to find out they also did a credit check WITHOUT CONSENT! Guy tried to explain it's only a soft pull. It won't affect your score. That's beside the point. Your front desk didn't say you were pulling my credit! And how'd you even do that without my SSN? Name and DOB. Beware of this shady place. And you can't ever talk to the same person twice. Not to mention their quote was double what I found with another company for better coverage. Run far away!

I had some one break my window in my truck last night, I called the Broadway office to ask if I was…read morecovered for that she is not allowed to answer any questions concerning my policy, then what good are they and what am I paying for every month, been with them since 09 and just found out they are a worthless insurance company can't even answer simple questions about my own policy. I been paying for nothing all this time. Makes no sense whatsoever. A loser company I will switch to anyone I can get a hold of. ASAP. Stress of broken window and no help from American insure all ripoffs

I've been with Grace's location in Everett for the past 10 years and have received top-level…read moreservice from Day 1. I most recently have had the pleasure of interacting with Shandie in getting policies for my apartment, my 4Runner, and now a motorcycle. She is extremely easy to work with and answered all my questions.

I needed help with a few changes with my State Farm insurance account, and agent Mary in Grace…read moreBocalan's office exceeded my expectations with the excellent customer service help I received! I highly recommend Grace and her agents for anyone in need of insurance! I am the second generation and my daughter is the third generation who have been with this particular State Farm office going on several years now! "Like a good neighbor, State Farm is there!"

I have been dealing with Joe Rogers at this office for sometime now and I am really impressed. From…read moreday 1 he has remained totally on top of all my insurance needs, combo doing things to save dollars, getting me great coverage overall, and on and on. Always patient with my questions. Always detail oriented and thorough. I started here to save money on my car insurance, I now insure my vehicles, my motorcycle, my son's truck, my business, and totally trust Joe and the John S. Group to take care of me! Absolute 5 stars all the way!!!

Highly recommend John Syrcle Insurance! Very friendly and knowledgeable staff! I was able to get…read moreCar, Renters and Life insurance all at a very low, very reasonable price. Lower then anyone else has quoted me. Everyone is very friendly, helpful, honest and not pushy at all. If you have a question and they don't know the answer, they will find it out for you.

I came to Julie Kerber's State Farm office after a major national insurer dropped me - despite zero…read moreclaims and two cards on file - simply because one card had expired. The contrast since switching has been remarkable. This office is proactive in a way I didn't expect: they reached out before my payment was due to confirm that my card information was current. They also make themselves available for quick email consultations, which is invaluable when navigating life changes and coverage decisions. Over the past few years, I've had a minor auto claim handled without any friction whatsoever. For anyone searching for an agency that treats customers as people rather than policy numbers, I can't recommend this office highly enough. They've set a new standard for what insurance services should feel like.

About a year ago, I received notice from State Farm that my homeowners policy was set for…read morenon-renewal due to a supposedly worn roof and vegetation touching the house--an assessment made entirely from satellite images, which initially irked me. No one had come out to look in person. That's when I contacted Julie Kerber's office and began working with Alice. She became my main point of contact with the underwriters, guiding me through the process. She suggested I trim the vegetation and send in photos of the roof, which I did, though the underwriters still rejected them. I then gathered quotes from roofers (who generally said the roof would last a little longer) and also explored switching insurance after 45 years with State Farm. Ultimately, I chose to replace the roof, and with Alice's help in submitting documentation and photos, the underwriters agreed to continue my policy. Thanks to Alice's persistence and support, I was able to stay with State Farm through Julie Kerber's office. While the experience started off on a frustrating note, the excellent service I received locally made all the difference.

I have been a client of Sea Mountain for over 20 years. In that time they have provided absolutely…read morestellar service throughout in a very professional and personable way. Special mention should be made of Cathy Elliot and her staff, including Nate Hopper. Cathy is extremely organized and responsive. She has repeatedly gone out of her way to find us policies that suit our family and our circumstances. She is also very warm and empathetic. Highly recommended!!

Jordan Hopper at Sea-Mountain is the best adviser in the insurance industry! He knows exactly what…read morewe need and what coverage we need to adjust with our growing family. We will be Sea-Mountain customers for life.

I've recently received the following phone message from my State Farm Insurance carrier, telling me…read moreState Farm was not going to renew my homeowners' policy. (Not my agent, his assistant.) "The reason for the non-renewal is just basic claim activity. I know there's two claims in 2022 neither of them out any amount, but we're looking at frequency here, so they still count as two homeowners' claims, you know within the past year or so. So, the underwriting team has decided to non-renew the homeowner's policy, you have until June 29th." I was a bit confused because this was the only two inquiries since 2017 when we started our policy coverage. I called the Washington Insurance Commission to help me understand what just happened. The representative was very helpful. She explained that when you have a question to see if something is covered, do not go to your Home Insurance first, ask the Insurance commission. Some insurance companies base renewability on activity not just claims and State Farm is one of them. The representative advised I might consider a brokerage to solve the issue I'm in right now. I went to Yelp, read the reviews and I called Westphal Insurance and I was not disappointed. Julie is great. I was so worried about not having coverage and she just started working on it immediately and I am so grateful to have found them. Julie gave me comprehensive solutions and educated us on the coverage options we do have. As scary as it got, we are all so grateful and relieved.

Jeff and Trish have taken great care of my family's insurance needs, and are always responsive and…read moregoing above and beyond. Highly recommend giving them a call!