We had Flame Connection convert our wood fireplace to gas and bought the new gas fireplace from…read morethem. I love it! It looks really great and the remote control is so convenient. We also had them completely remodel our outdoor kitchen and it turned out amazing. They installed a pizza oven, grill, side burner, sink, and refrigerator, all high-end outdoor appliances, and we couldn't be happier with them. Rob and the team were super easy to work with and they do great work. We're really happy with everything they did!

We ordered three very expensive fire bowls from flame connection that we were supposed to receive…read morein six weeks. We paid in full when the order was placed. it took six months for us to receive them. I was told we would be given a small partial refund due to the multiple delays and excuses, but it never happened. Beware of a company that takes your money up front but fails to deliver.

I don't know how this experience could have possibly gone any better! I wanted my fireplace…read moreinspected and cleaned if necessary, ideally in the next several days in my mind and when I called, he was able to come over to the house within, I'm not kidding, barely an hour! He happened to be on the way to another job and happily offered to stop by after that job was completed. The service was phenomenal. Thoroughly inspected the (gas) fireplace, provided great direction in terms of maintenance of the lava rocks the logs, the whole setup, and got up on the roof to inspect the top of the fireplace and the flue, and even rearranged the gas logs in a formation that is absolutely perfect and I never plan to touch again. All done quickly, incredibly pleasantly and helpfully, and at a VERY reasonable price and a great value. I wouldn't hesitate for a SECOND rehiring Lucky Cricket!

They showed up on time , did a great job cleaning out our dryer vent and were reasonable priced to…read moreboot !! They went the extra mile and fixed the wall behind the dryer !!

Everything went exactly as promised and more. Very reliable service, on time, friendly and…read morehardworking. Austin and Dillon went above and beyond Thank you guys !

Great service, very pleased. Austin was communicative, timely, knowledgeable, high quality…read moreinspection and sweep. Would highly recommend.

I had another fireplace repair guy out and he was awful. So I called the store where I bought the…read morefireplace and they recommended these guys, and I'm so glad they did. James is a really nice fellow with a lot of experience, evident by the things he did (and explained them all to me, which I really liked). His 'helper' Missy was also very, very nice. They weren't here long, their price was very reasonable, I would strongly recommend them!

I've been using Firefly to service my garage door for the past 7-10 years. He replaced my garage…read moremotor 5 months and it works better than before. My torsion spring snapped last night and he was able to come the next day and replaced it. He installed 2 springs instead of 1 so if one snaps, the garage door will still open and close until I can repair it. His workmanship is outstanding and so is his prices..

Great communication and our stump removal got completed in a timely manner. Very affordable as well!read more

Rob and his workers truly live up to their name of Extraordinary. I had a very large aleppo pine…read moretrimmed as well as a bush and tree removed. They were efficient, reasonably priced, very knowledgeable and took great care of the pine tree. My niece, who lives next door was interested in the wood. so they happily sawed some of the large tree limbs into pieces she could use in her firepit and stacked them in her backyard, no charge. These guys are great and I'll be using them for all future tree work.

I hired b and r for my trailer and they did an excellent job. I called before moving to Tucson set…read moreup the appt when I got here and they have always been fair. I value there opinion and the crew was alway respectfu. thank you

Disclaimer: I did not hire them to assemble my storage shed, so this review is based on their quote…read moreand not from in-person interaction. He quoted me $1000 to put it together. (!) This is a 4' X 8' simple shed, vinyl, and I have the pavers and the plywood for the foundation. The manufacturer estimates a 2 to 4 hour job. So $1000 would be a $500-$250 an hour charge! Hoo wee! I spent $900 on all the materials. Others quoted $250-$400 to do the job. Sorry, I can't recommend their handyman services. So take this review as if I went to a store, found that they were charging $16 for a gallon of milk. I didn't buy the milk, but I certainly cannot recommend buying that store's milk. And if you would read the owner's comments to the 1 and 2 star reviews including this one, the tone of his voice is telling. When a business receives a bad rating or review or a customer complaint, it is a great opportunity to make good and create immense good will, not only with the customer in question, but for anyone reading the review and how it was handled. More business owners would do well to learn this lesson. ***UPDATE So the owner then sends me a personal message to further berate me. This is unprofessional and childish behavior. I hardly write any 1 star reviews, but when a business owner is unprofessional, immature, and way overpriced, it leaves me no choice. Be cautious about hiring him. Do your homework and get other quotes. ***UPDATE (AGAIN) He changed his reply to this review from the negative one he originally posted. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

Stopped by to inquire about purchasing a few ton of flagstone. No one came to help, waited about 20…read moremin and then left

One thing I can tell you about this company is they will NOT take responsibility for damages that…read morethey cause! I would run from these guys! Looks like from other reviews I am not the first person they avoided doing the right thing. Seems as though they will never admit fault for anything they do, nor will they step up to the plate and do what is RIGHT! I would not recommend doing business with a company who works like that. There are far to many other reputable companies to work with. Please find someone else and save your self from having to take them to small claims court like I have to!