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    Randell Sehres

    5.0 (1 review)

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    1 year ago

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    Tampa General Medical Group

    Tampa General Medical Group

    3.7(3 reviews)
    1.8 mi

    I moved to Riverview area a couple months ago and was looking to establish myself as a patient with…read morea good and reliable Doctor. I ended up with the nurse practitioner Gloria Ossa who is excellent. Very clean place and they go out of their way to listen to your concerns.

    These people were rude, inept and run the most unprofessional clinic I have been to. Do yourself a…read morefavor, and avoid this place. They would screw appointments...their tech/nurse was constantly, openly rude to me...they didn't care. There were SEVERAL instances of their unbelievable behavior...here is one from my letter of complaint to John Couris, president of Tampa General Hospital: "I will NEVER understand why you and your staff treated me the way you did. I did NOTHING wrong...I am happy to share what happened to me in reviews. I went to their clinic in Sun City Center...and that turned out to be a massive nightmare. I'm 65 right now and have never...NEVER met people as inept and rude as the staff that runs this place. It is almost funny it is so bad...but when you are on the receiving end of their nastiness...it is really ugly. Here is just ONE event I endured with these people. 1) My appointment with Dr. Lamielle was for 1 PM 2) I arrived at 12:45, checked-in, told to take a seat (usual stuff) 3) Soon, it is after 2PM so I walk up to the next open window to ask how much longer. 4) The girl says to me "Oh! You are really late!!" 5) I said no, I had been waiting since 12:45. 6) This office manager walks up and points out where I had indeed been checked in. 7) The girl said I missed my appointment but could come back in 6 weeks. (No, I am not kidding...they both told me that.) I was so angry, I just walked away but not before I asked how on earth could I have missed my appointment when I was there, on time and waiting. She told me the doctor did not have time to see me now, but I could come back in 6 weeks. UNBELIEVABLE!!!" To add to this lunacy, the doctor actually called me at home, a few days later, at 9PM at night (yep, that late at night) and told me he actually wasn't even in the clinic that day. So...ummmmm...wait a minute here! What the hell is going on? You lied? They lied? Why was I asked to even be there!?!?!? Hopefully, this clinic will shut down or, learn how to deal with patients in an appropriate manner instead of doing what they did to me. They are unprofessional, rude, and clearly incompetent. Sadly, this is the "Shared Purpose Statement" for Tampa General Hospital We heal. We teach. We innovate. Care for everyone. Every day. ...that certainly was NOT my experience with TGMG.

    TGH Urgent Care powered by Fast Track

    TGH Urgent Care powered by Fast Track

    2.2(27 reviews)
    2.9 mi

    The receptionist was efficient and professional, wait time was minimal, and the providers were…read moreoutstanding as they listened to my concerns and treated me accordingly. I will definitely return the next time I need medical attention.

    I've been to TGH Urgent Care three times. Unfortunately, my overall experience has been…read moredisappointing. During my first visit, the front desk staff wasn't friendly at all. While the medical staff was fine on my first two visits, the customer service at the front desk left a poor first impression. My last visit was the worst. The check-in process felt very unfair. After checking in at the kiosk, patients are called to the front desk to provide their insurance card and ID. My family and I had already checked in, yet two people who arrived after us were called before we were. It didn't seem like the staff was following a first-come, first-served process. The medical staff was also disappointing during my last visit. We explained our symptoms and concerns, and the provider performed a strep test. When she returned with the negative result, her attitude became very rude and passive-aggressive. It felt as though she was frustrated that the test was negative, and instead of discussing what might be causing the symptoms or what the next steps should be, the interaction felt dismissive and unpleasant. I understand that healthcare workers have busy and stressful days, but patients deserve to be treated with respect and professionalism. Unfortunately, between the unfriendly front desk staff, the disorganized check-in process, and the rude interaction during my last visit, I don't feel confident returning or recommending this location.

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    Randell Sehres - familydr - Updated September 2026

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