We purchased one item. We wanted to see another item and they didn't have it in this location. We…read morekept asking questions and the associate we were not speaking to kept saying that will cost more. Oh and that will cost more. It made us feel like she assumed we could not afford it. I do not like the feeling of being judged. That's exactly how it felt. We had plenty of money to spend and chose not to spend it here because of this experience. No one should ever assume you cannot afford something. Very unfortunate because it would have been a $5000 purchase and this horrible customer service experience made us walk away.

Awesome location (240 NE Barry Road). Katie was super helpful. Thank you for the assistance!read more

Called them to see if they took Humana Healthcaretood them that I am in need of CAPA Medical…read moreEquipment Not good they do not take any kind of Insurance

Four years ago, I Purchased a drive nitro walker from home medical equipment and paid $250 instead…read moreof the $400 cost at other places. Last fall I Purchased a drive electric bed and upgraded the mattress to a therapeutic zone one for no extra cost. The price was comparable to the best price on the Internet. The bed was needed for my problems with Gerd, a slow emptying stomach, and difficulty breathing on a flat surface. My sleep quality and time has dramatically improved. I just spent a week in the hospital and got one nights sleep on their hospital bed. I finally got a decent nights sleep when I got home. I had tested the highly expensive beds that adjust but they didn't feel right and i'm glad I chose to look at a hospital bed. I had to hesitated probably because of vanity but the bed looks good and a good nigh's sleep is great. I'm just I would highly recommend Home Medical equipment . The quality of the garage and services and the highly competitive prices are all excellent.

Equipment rental....beware. If you rent something from these guys for a month and end up returning…read moreit after 3 days, they will not give you any money back. Of course they re-rent the equipment ...how nice for them. Very disappointed. We never had a chance to use the lift as my friend died.

Concrete is unforgiving. I took a tumble in the parking lot at work- a parking lot I had walked…read moreacross for decades. Found out I had a fractured fibula. When I went to the doctor he put me in a cast for 4 weeks and said I was to be non-weight bearing for the same time. Needless to say, his treatment was a game changer for me. I was panicked at my new life station. How was I going to get around campus to my job? How was I going to get into my house? Crutches just would not work for me. I am far to clumsy for crutches. My doctor told me about Criticare and so I went there looking for a knee scooter. They fixed me up in no time at all. They showed me how to use the scooter and get on my merry way. The scooter was terrific. A week after I had the scooter, I had another little spill when I had to swerve to miss someone who stepped in my way. The scooter wheel alignment was off so I took it back to Criticare for what I thought would be a quick repair. I was wrong... there was no quick work around for this issue. They were going to have to keep the scooter to fix. The problem was they did not have a replacement scooter. They were all rented out. I panicked because there was no way for me to get from Point A to Point B without this device. Criticare offered all sorts of alternatives, they looked high and low for a replacement. When they realized they did not have another scooter, they called a competitor to find a scooter for me. They reserved it in my name and gave me directions to the other store. I could not believe how kind and generous they were to me. Not many businesses would send you to a competitor. I was overwhelmed. The staff is top rate and so very caring. They do everything possible to get you comfortable and to find the right product for you. When other customers came in for service, you could tell they formed a personal relationship with the customer. They were friendly and remembered details about the customers. One of the staff members said to me, "I remember you! You were here a week ago, weren't you, Tracy?" She was spot on. Great place and wide selection of materials.

I give Curtis Taylor of Independent Home Solutions 10 gold stars for his assistance to us…read more Hi, My name is Steve Huckins, we purchased a used stairlift for my wife and I need help installing and troubleshooting the stairlift. We purchased a used Bruno SRE-3000 and have it partially installed. We had it operational before installing it. We can't get the charger to go from Red to Yellow or green. And no local stairlift companies will help us because it's a used unit. We really need help, Thank you, Steve & Ginger Huckins Curtis, That would be great as long as you service the Troy area. I just need help, the chair worked great before I took it off the rail to install the rail. I am having the darnest time getting any sort of help. Because it's a used unit. Long story short. Then when I initially put the chair on I did a break a part but I found it on line & replaced it. It was the SRE-30035. Then I put the chair back on the rail with that assembly & the cover off, so I could see and not damage that again. We just moved here and I'm just trying to make it so my wife can access the basement. Thank you, Steve & Ginger Huckins Unfortunately we are located in the Kansas City area and that's outside of our normal service area. However, I'm guessing from what you're telling me that you may have blown the fuse when taking the motor off the rail. If so it's a 5amp mini blade fuse which is located on the carriage of the motor. This fuse can be purchased at just about any auto parts store. Hopefully this information helps you out. Curtis, YES, YES, it was the fuse. Thank you, Thank you A 1000 thank you's. Words cannot express my appreciation for your help. Steve & Ginger Huckins Curtis, $5.00 for the 6 pack of fuses. I was prepared to spend $250-$750 to figure that out. I am speechless, thank you. Steve

From the owner: We pride ourselves on providing custom fit solutions for each of our clients’ homes and lifestyles,…read moreallowing them to age in place. The team at Independent Home Solutions is passionate about providing each and every customer the care and dignity they deserve to live and age in their own home. Our team members provide a full range of services right in-house, from assessment to installation. On-site technicians are factory trained so we can ensure every installation goes quickly and smoothly.

Had a very positive experience with this company when I sold back my family's in-home stairlift to…read morethem.

They are "Out of business " ! Not there, phone doesn't work. Pissed I drive 30 minutes to find this…read moreout!!!!!

Are used to use a different company for my CPAP supplies. Honestly they weren't very friendly, the…read morebilling was not itemized so you never knew what you were paying for. With this company they are extremely friendly, billing is itemize so you know exactly what you're paying for. Also they're just A few blocks from my work so I can pick up my items and typically 30 minutes or less.