Tiffany at Keith Pennala was so helpful,! I asked her to email my home owners policy and it was in…read moremy box before we even hung-up! Amazing service! For several years as a customer we have appreciated their service! Teresa

I was shopping around for more competitive insurance. For my re-introduction to State Farm, I had…read morethe pleasure of working with Natalie M. She was patient and responsive to all my requests and questions.....she was very helpful and we quickly found a bundle of coverage that fully met my needs and my budget.

Amy is a sharp shooter, knows the business backwards, forwards, inside and out, sideways, up and…read moredown. Phenomenal staff! I love the customer service.

Kirsten is a awesome agent and a pleasure to deal with, she saved me a lot of money on my…read morehomeowners and car insurance.

Kirsten is so helpful and down to earth. She was very thorough and patient answering my endless…read morequestions to compare auto insurance pricing. Thank you, Koza Insurance!

Very helpful, will do what it takes. Got my car and hose Insurance through Ron Waters. Very…read morehelpful, with great rates.

Got my car insurance through JulieAnn dulong. Got in and out quickly. Also now that the road work…read moreout front is done getting there was a relative breeze. happy with what I got, would recommend to anyone looking to buy a insurance policy of any kind.

Katie has been so helpful through many many inquiries and changes of policies! She is always quick…read moreto respond and lovely to work with! Highly recommend this agency for your insurance needs.

Don't be a sucker like I was, find another insurance company! I was a longtime customer (20+ years)…read moreand looking back, they had been overcharging me for most of that time. When we bought another car, the payment more than doubled, and I asked if they could work with us. The answer was "No, not really." Once we cancelled, they came back to us matching the new insurance company's rate, so obviously an adjustment WAS possible, they just didn't care! Then, after we switched, instead of sending us a bill for the partial month, they sent it DIRECTLY TO COLLECTIONS!!!! The woman at the agency claimed this is done at the corporate level. TLDR: Avoid this company like the plague

Horrible customer service. Raquel Koger lacks the ability to explain things clearly and then has…read morethe audacity to get mad at you when she can't explain something she's supposed to be a professional at. Raquel made up our existing premiums out of thin air and over doubled what our cost actually is and then tried to pressure us into staying with them saying she could work a better deal. Mind you we are still with state farm just not her office. How can you make up numbers and use manipulation and scare tactics to try and have someone stay on with you. Reporting her to the state for fraud as well. This is NOT how you do sales nor is it how you treat another human being.

I'm an out of state investor and called Kandiss' office to get coverage for two properties last…read moreOctober. Josh "helped" me. It seemed like everything was fine at first; I'd issued payment for a full year to satisfy my lender (for both properties) and didn't think much more of it until after purchasing a third property in December. It wasn't until I was working on my taxes that I realized I hadn't received copies of any of the policies. I called Josh to get copies only to discover that NONE OF MY PROPERTIES ACTUALLY HAD COVERAGE. I still have no idea what happened, but for four months I had tenants in uninsured properties -- two of which have mortgages, so that was against my obligation to bank to not have insurance on the properties. If ANYTHING had happened I would have been totally f*cked. Fast forward to May and now I get a bill due in June for the full year's amount, despite it saying the policy covered February 2020-February 2021. I called her office and spoke with someone about the billing who said they'd get back to me, which they never did. To be fair, not once in insuring three properties did I speak with Kandiss herself, but her team is absolutely abhorrent. I'm with a new agent now who, when reviewing the policies, informed me that they weren't even insured as the correct type of property AND they're drastically underinsured. Meaning, out of three duplexes, only one was actually listed and insured as a duplex. I don't know what is happening at this office, but they sure aren't looking out for customers.

Valerie has been a spectacular insurance agent for us, both for our commercial/business policies…read moreand our personal policies. She will go above and beyond to help her clients. I can't thank her enough. I've been a customer for the past 5 years. She is always looking out for my best interests. Thanks, Val! Cara

I called to get an insurance quote and elected not to proceed with the policy. The agency activated…read morethe policy anyway and billed me without my knowledge or consent. When I subsequently complained after having the money drawn from my bank account and asked to have that policy cancelled, the agency again failed to do so, resulting in another month of billing and overdraft fees in my checking account. Customer service for the insurance issuer refuses to make changes to the policy and the agent is still unresponsive to my requests to cancel the policy. Unprofessional and unethical--do business elsewhere.

I dealt with David. Was very professional, knowledgeable and prompt with responses to any question…read moreI had. Would definitely reccomend and will continue doing business with.

After submitting my phone number requesting a call through Dave Ramsey's "Endorsed Local Providers…read more(ELP)" I received my call back in less than 10 minutes. Lifetime Insurance Services found a policy for me with better coverage and cut my premiums in half! I'm finally free from the evil empire of State Farm. Give them a call and see if they can save you some $$$. One more note, you have to meet very high standards to become a Dave Ramsey ELP so I feel very confident that I can trust Lifetime Insurance Services.