I don't typically leave reviews, but the experience I had with David Pobocik at Randy Wise BMW in…read moreGrand Blanc is worth taking the time to do so. As a woman shopping for and buying a car on her own, I had braced myself for what I expected. David immediately flipped the whole script in the best way. He was kind, patient (to an extreme level even when I probably was making his job harder than it needed to be lol), didn't pressure me a single time, really worked to figure out exactly what I wanted and needed (even though I wasn't really sure at first) and guided me through the process over several days with incredible support. I am in LOVE with my new x3 and I feel GREAT about continuing as a loyal customer for many years to come. Thanks, David and the whole team!

First they say the car is sold..then 2 days later its available, but come right away I just talked…read morewith my manager and he said its for sale. I get there in 45 minutes and they say oh I guess we promised it to someone else who may come in this afternoon, but let me show you other cars! NO ETHICS!!!!!

Incourteous staff that are not helpful and seem clueless and confused. The process of purchasing a…read morescooter was like signing up for the police academy. Showed up for my scooter and got scolded by the owner for "not waiting for his call" and the guy picked out the wrong color scooter too. Wouldn't recommend going here, I wish I read all the 1 star Google reviews before even wasting my time.

We went up to just look and had such a great experience that we bought my husband a Can Am Ryker…read morefrom them. They're not pushy but very helpful. We had such a great experience with them I am now thinking about getting one for myself.

I can always count on Honda of Grand Blanc. Mandy, my service rep this past visit, did a great job…read moreand got me out of there in no time at all. She also explained my multi-point warnings for maintenance to come. So I am a little more prepared for next time.

I usually have had bad experiences with Honda in bay city so I decided to go out of my way to find…read morebetter customer service. Ended up in Grand Blanc and met Sean. He made everything so easy for me and I really did not mind driving the hour to go get serviced. Everyone is so friendly there so definitely recommend if you are near by!

Service / attitude / empathy They use AI to respond to…read morecomplaints. So not personal. I guess they do not need the business. How arrogant.

Do not buy your Subaru here, there are other reputable dealerships. And ESPECIALLY do not but a…read morewarranty product from them. They are a scam and will not return calls when needed. Their whole attitude is that we already sold you a car so, on to the next customer/victim.

UPDATE Im on SSD from 2 back surgery's and 3 neck surgery's I finally saved enough money to get the…read moreAC checked as it did not work. I bought it in December so I could not tell. And they told me the AC works, As it went threw our multi point inspection. I all ready had to have the front struts and rear autoride shocks and upper and lower ball joints Repaired. As the steering wheel would shack An this cost me $1100.00 for that repair. Which I was told was all inspected and in working order. Now the repair shop called and said the rear AC albumin line has a hole in it and there is no Freon in the system. And the repair will be $1248.00 DO NOT TRUST ANY ONE AT THIS DEALER THEY WILL SAY ANYTHING TO GET YOU TO BUY A VEHICLE FROM THEM. And dont buy there extended warranty as they would not cover this as they said it was a preexisting problem just like the suspension

Very, VERY disappointing. Found the vehicle we were looking for, but had to wait weeks while it was…read moreunder repair at another location. When we finally were told it was ready, the price went up over $2000, despite the price sheet we were basing our purchase on. Had to haggle and haggle and still ended up paying over $1000 more than the listed price, not including all the standard fees. Then, in under 5000 miles lost the use of the vehicle because of transmission failure! We feel like we have been robbed on so many levels! This same vehicle had a "full diagnostic" while it was repaired elsewhere...pretty sure a failing transmission would have been apparent and they sold it to us anyway. Never will get near this place ever again!

I bought my first care from Al Serra this past June. The guys in the Used Car area were AWESOME!!!…read moreJJ was the person who sold me the car and was fund and great to work with. His co-worker/buddy Cruz helped him frequently on my case and was such a pleasure to work with as well. I was shocked to see the team-work between two guys at a dealership. They both went above and beyond, truly listened to what I needed/wanted, did not pressure me, answered all of my questions, and gave me their honest opinions. I ended up buying a brand new car. I also want to give a huge thanks to one of the managers Jason for also assisting me and treating me like a person and not a number. Lastly, John who sits in the front as a manager was sooo awesome too. He was so fun and made me feel like family. When I had to wait longer than expected, he accommodated me in a very special way. All of these guys are 5 star people and I would recommend them to anyone. I deducted one star due to the issues with the coordination of my sale with the Honda bldg. This review started off at a 2 star due to the amount of time that was wasted & number of trips I had to make up there due to delayed issues from the Honda bldg. Rob, the manager of the Honda bldg. ended up meeting with me, listened and validated my concern with my experience. Rob agreed to comp me something I asked for with no issues, leaving me feeling heard, satisfied, and compensated for my time. Therefore, I give the overall experience a 4 star. Thank you all! Lyndsey :)

I don't think I can convey how nervous I was to be used car shopping. I've had the same car for 7…read moreyears and I bought it used from a friend. My last used car dealership experience was in 2011 and it was a nightmare - so I was understandably hesitant to walk into Al Serra Pre Owned Vehicles. That feeling went away almost instantly - the salesperson I worked with (Justin F) greeted me with such genuine enthusiasm and seemed excited to find me a car I loved. Finding the car was easy - I was a difficult buyer to get approved for financing, though. Justin and Roby in billing both were so patient, kind and helpful. I felt like they really fought for me to be approved and ultimately they succeeded and were able to go above and beyond expectations with terms etc. I made sure to let them know in person, too, but I hope they see this review so they can hear it again - THANK YOU SO MUCH! I felt taken care of, appreciated and seen as an individual - not just another customer coming through the doors of a very busy dealership. I appreciate the positive experience and beautiful car I was able to drive away with!

Ellery exceeded my expectations! No pressure to buy, quickly answered questions, friendly and…read moreknowledgeable. I can offer her and the dealership and unqualified endorsement. Bought a cool golf cart and traveled a long way to do it.

After being without a car for quite some time, and looking at other dealerships, we came across…read morethis business. It has a good deal. However, my family was sold a car that has had continuous problems that were not disclosed during purchase. Separate mechanics have both stated these issues happened prior to purchase. I would not recommend buying from here.

We were in the market for a new work and home automobile and we found this little gem of a place…read moreonline for a van. The purchasing process was pleasant and we are highly satisfied in our choice. Thank you to Slingerland Auto Group.

This Dealer Service Group may be the worst around. They lack communication. They make it very…read moredifficult, and often change what is needed to get your car serviced. Drive the extra distance to a dealer that will treat you as a customer should be treated.