We received multiple quotes from various companies to replace our old air conditioner. John and his…read moreteam were professional and thorough. All companies explained it was a more complicated job than usual due to some our home's dynamics, which we understood, but they spent more time than any other company measuring and investigating during the initial visit. This was crucial in setting a fantastic example of their customer service. John was great with his communication through e-mail, texts, and phone calls. The team completed the job a couple hours earlier than expected, which was a nice surprise. The guys were great with our two dogs and two children trying to watch the whole time, for which I was most grateful (and apologetic). We've had the new a/c for a few weeks with no issues and are very satisfied customers! They left without a trace - I'd definitely recommend them!

Excellent, reliable & reasonable! Great people to work with! Explained options thoroughly and…read moreanswered all my questions . I am delighted with my new furnace & a/c!

They helped me out in an emergency situation quickly and professionally. The weekend after-hours…read morereceptionist and HVAC tech who repaired my system were both very helpful.

Furnace out, Darryl came over quickly and diagnosed it was shot, Early afternoon same day Bryan…read morecame over and measured, Next a.m. at 9 a.m. 3 workers led by Koda installed new Bryant furnace and thermostat by 1 p.m. . Cleaned up and took all debris away. Price was great and had forms to get rebates from Consumer Energy. Took charge card. I would recommend them !!!!! Call 248-682-2600

My home refrigerator stopped working. Only frost crystals! Moved everything into coolers with ice…read more Went to YELP, found Keitz, called and spoke with Arlene. She fit me into schedule quickly. Shane showed up on time and in 15 minutes found the issue. Took an hour to unclog the defrost line, a common problem. Shane was awesome, highly recommended. They are now my "go to" for appliance repair. He even suggested brands and models in case I need to buy new. For now my 25 year old GE is running great. Thank you. Jay P, Highland, MI

I heard long ago that an old trick is to gain your trust by pointing at rust at the bottom of the…read moreheat exchanger and frighten you into believing that it's leaking carbon monoxide and that your family will die tonight. Kreitz played that game right to the letter. What's actually occurring is (according to three trusted sources) that your A/C got low on freon, this causes water to condense and freeze. When the freon is fixed, the ice melts, which causes a little rust, and it's all perfectly harmless. He also needed a week to replace my furnace (it was 40 years old). I looked up his business address on Google Maps/Street View (try it). I tried repeatedly for four days to speak to someone about cancelling my appointment but could never get anyone to answer the phone. Worst of all, the old man's son was tagging along, so he's being taught this scheme. If we hadn't had to wait so long, or if he would have just loaned us a small space heater to get us through the cold nights, we might have had Kreitz do the job. Instead, I went to Home Depot to buy a heater. While I was there, a contractor happened to ask me as I was walking by, "Would you like a quote on a furnace?" Instead of a one-man home-based operation, I dealt with a large professional state-wide organization. The whole thing was over in less than 48 hours and on a Saturday. I paid more there. But the fact is I need reliable, long-term support and satisfaction for decades to come, not a lowball price. And a reliable furnace. And they gave me a very nice Nest thermostat.

The owner Chris came out within a day of calling since our Furnace in our new house went out and…read moretemperatures were falling. Chris was professional and walked through the various options and even answered all my annoying questions thoughtfully and thoroughly. Our A/C was on its last legs so we ended up replacing both at the same time while they had it cracked open. The installation team was professional and quick. They talked me through everything they were doing and reran the lines out to the A/C in a lot more logical way that would prevent future problems. Great customer support and experience the whole way through and I would recommend this company for any HVAC needs!

The owner Chris is very responsive and the communication was fast and efficient. He got someone out…read moreto us immediately. We were dealing with another company that has repeatedly disappointed us but we gave them a few extra chances. When they did not show for the third time Chris sent someone that night. Jared came out and went through the issues and our options. we knew we were getting close to needing new furnace (22 yr old) and that is what we decided. Jared fixed three issues while he was there and just took as a quote so we were not charged.

After a slight drawback with having to get our septic tank cleaned out again before they continued…read morethe pipe replacement in the basement & outback in the septic tank area. They got at the house at a reasonable time & finished what they had started & all in one day. They were here for about 5 1/2 hours give or take. Excellent work, professional & friendly.

I have been using Ellen Services for 10 yrs, whenever they come out I have a hard time believing…read morethey are a contractors! Today a young Man named " Michael" was my Service Tech. he was so knowledgeable polite and informative, I had to write this. My own Son is in the Service business as I was for 30 yrs. The Michaels of the world are such a blessing to deal with. The company exceeds all expectations.

Easy to do Business with....service scheduled quickly, repair tech was amazing and reasonable rate…read more I really like they service both Plumbing & HVAC! Please give them a chance!

I had the good fortune of talking to Kevin. he walked me…read morethrough how to resolve a frozen pipe problem, spent 20 minutes on a call, and then requested I call back to let him know results. Very refreshing to find that knowledge & patience. 5 star ++

I have only great things to say about my experience! I was in desperate need of a new air…read moreconditioner on the hottest days this past summer. With my wife at home, 3 children and a 4th on the way, I couldn't wait, and I could afford to pay a fortune. After several estimates, with all of the companies either charging too much, or not being able to get in for weeks, I stumbled upon Aplus. When i called, I explained my story, and what i needed. Someone came out the same day, and not just someone, but the owner himself. After giving me all my options and taking the time to answer all my questions, I felt comfortable with my choice which ended up getting both an a/c and furnace. I received a great price and compassion and understanding for my situation. In fact, he told me a crew would be out the next morning, and thats exactly what happened. He came by at some point throughout the morning as well to make sure everything was going as planned. I would highly recommend this company everytime to anyone looking for a good price, great customer service, excellent work and fast response.

I've had such a good experience with A Plus Heating and Cooling. Over the weekend my furnace…read morestarted acting up and I called around 7am on Sunday, by 930 David was here and working on my furnace. Unfortunately it took some trouble shooting and multiple trips but between David and Miron they figured it out and got my furnace up and running. They explained everything to me and no question was left unanswered. Highly recommend them.

Cannot recommend more highly. Honest, efficient, knowledgeable, and either shows up on time or lets…read moreyou know he's running behind. I really appreciate the quality of the service

Called Gary for an emergency AC repair at my rental. Asked to be texted 40 min before arrival --…read moregot 12 min notice. He replaced a capacitor and charged 5 lbs of R-410A, asking $600. When I questioned the charges he became impatient, complained about how busy he was, and threatened to walk off the job. A capacitor failure does not cause refrigerant loss -- those are unrelated systems. More concerning: my 2-ton unit holds 3-4 lbs of R-410A from the factory. The attitude was unprofessional and the charges appear inflated. Get a second opinion before authorizing any major work with this company.