I started using Universal a few years ago, But luckily…read morehaven't needed them in awhile! The staff comes out quickly and will warn you about emergency charges vs regular. I appreciate the knowledge the workers bring, they usually understand some of the older setups I have in my house and what they are the way they are. The staff is respectful, always covering shoes and explaining everything really well. Prices may be slightly higher than other places but having an expert install things correctly the first time is worth it. This round I had them replace a basement toilet, fix a not working faucet and diagnose water pressure issues.

Oh man, thank God for these guys. My friend's sewer was backing up in her basement, and she thought…read moreit was because her youngest had flushed butt wipes. Chris came out next day and snaked the drain all the way out to the road, and it ran clear. The cost for the Visit and the clean out was very reasonable! Chris suggested that if it happened again, she should have them come out and look with the camera. He thought maybe it was an old sewer cap that had fallen down there and was blocking the line. Sure enough, a couple weeks later, the sewer backed up again. So today (next day service), Arthur came out and sent a camera down.... they were right! it was an old sewer cap blocking the line! There's no real way to get it out easily, But Arthur managed, using a magnet. Immediately the sewer drained! so hopefully that is the end of that problem. the cost for today's visit was again incredibly reasonable. Good guys. Fast work. Well trained and knowledgeable! Very fair price! Highly recommend!

Great service, great price. Job very well done, quick and efficient. Used them for my last two…read morejobs and have no complaints.

Great service, reasonable prices and did a thorough job. Cleared several slow drains and replaced…read moreshower head.

Had them out through the utility service plan for a maintaince furnace check. Very well pleased and…read morevery thorough. Will use them again for my ac in a month or so.

We put in a retrofit Spacepak high velocity system and ran into a few challenges along the way…read more Great Dane was responsive and professional throughout the process. This is a company that stands behind what they do while providing a competitive price. I would definitely recommend Great Dane.

This was the 2nd time I hired them for a required Madison Heights rental furnace inspection…read more Garrett Cross came out. He was on time, called when on his way. He was very professional and thorough, answered my questions too. Price was good, would use them again.

I'm very happy with the equipment they installed, that is 5-stars all the way. It works very well,…read moreis ridiculously quiet, and the install is beautiful; a work of art, just check out the photo. Edit: We just had them back out to install a new ductless mini-split system to cool our home and their work was, yet again, top notch! They were prompt in coming in and providing an estimate, helped match us with an electrician to get power to the unit, provided us consultation to help ensure we got a unit that would suit our needs today and tomorrow without overpaying, and then did another beautiful install. For both heating and cooling they are prompt, courteous, and I've never seen cleaner work. They are neither the cheapest nor the most expensive estimates we received, but they are the absolute best value for the money you're going to spend.

When I called Eric and Anthony regarding what I thought was a simple plumbing problem. Not only…read morewere they prompt efficient and extremely friendly. But my clog turned into a complete tear out of pipes in the ground. They were very concerned with any questions I had and were more than willing to help of any issue I had. Not only were they on time, they are very knowledgeable. They are family owned company. Nowadays it's hard to find. Christina in the office is willing to answer your questions day or night it is a comforting touch you don't find nowadays. They stayed within my budget, and didn't try to play the oh yeah it's going to cost you so much extra game. Five stars definitely

Great service ... problem solved in a quick professional manner... no more drippy shower thanks to…read moreAnthony... would definitely call them again if needed there services

Efficient with the work. Everything ran well. I called with a concern and they were fast to…read morerespond. Price? I didn't do comparisons. But price was affordable for me. Knowing it was being done correctly.

We had a backup. Main line to the city hook up. I call Delta. Nice enough on the phone. Available…read morefor same day service . I ask how they charge. I'm thinking hourly? Service call? Flat fee for snaking up to 100'? The dude tells me they charge "by the job" Huh? That's not happening. You're not coming to my house, doing a job and making up the price after. I called 3 others. Quotes between $199 and $300. Hired Main Drain in Berkley. $200 for the snake. $100 for a camera. Exactly what they quoted on the initial call. They came , did their job, fixed the problem and left the place clean.

Service was prompt and efficient. Bryan did a great job explaining to us what was wrong and what…read moreneeded to be fixed. We will most definitely use Waterworks again!

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Jordan and Jeremy did an excellent job repairing the plumbing under the kitchen sink. I've used Da…read moreBest plumbing multiple times over the years and have been quite satisfied. The price wasn't too bad also. Thank you

I have waited to write this review as I was hoping the company would rectify what happened. I own…read morea business so I am aware that if something is wrong or not right I will do what I can to right the wrong. This company is not like that when I called with the issue they said it was our fault and ghosted us. We paid $2000. To unblock a pipe with the hydrojet. The plumber explained that there might a little water on the floor from the hydrojet but not a lot. I said ok. When they were done they said we had a little blow out and some sewage got onto the floor but they cleaned it up. I said ok I was busy that day and admit it is my fault for not checking I just trust that people tell the truth. When I did go to the basement I was horrified. There was sewage all over on the floors on the walls both sides of the basement. When they said they cleaned they squeegeed into my sump and we have since had to replace 3 pumps. We had to call another plumber who snaked it and charged and extra $395 dollars. Had to make an insurance claim they sent out server pro to do a hazard clean up and a loss of contents of what they couldn't save. All in all a blocked pipe they fixed cost over $10,000.00. I would highly not recommend this company. When a company does something wrong they should feel accountable to fix what happened. And they did not give back any money towards repairing what was done. Oh also the insurance company asked who the company was so as they would not be recommending them to anyone. If anyone wants pics or proof just message me I have it saved.

My furnace quit the night the temps dropped to -1. Warren told me someone would be out the next…read moreday. I won't go into all the details, but the first attempt to repair the furnace did not succeed. Kirby came back the following day. He made certain my furnace was working and I was happy before he left.

My furnace stopped running and I put in request through Yelp. Warren responded within few minutes…read moreand walked me through troubleshooting the furnace without any charge!! My furnace is running completely fine and he saved me the headache and money! Really appreciated the quick and good service :) Definitely will be bringing all my business to them!

Great company!! Installed my furnace and ac and did a fantastic job, definitely would recommend…read morethem to my friends and family!!

Finzel's is always the best. I am so glad we found them years and years ago. We switched our…read morefurnace and air maintenance to Finzel's and have never had a problem since. They get out to the house quickly if there is any problem or concern. Over the years we've met every employee, I think, and each and every one is an expert, explains everything, and never steers us wrong. Just recently we had to turn on our air conditioning earlier than usual in the season, and they set an appointment quickly so we could have it all checked first. With the yearly Finzel furnace checks and air conditioning shut down for winter, and the air conditioning check for spring/summer, we never have worries. And they don't over-charge!