I started using Universal a few years ago, But luckily…read morehaven't needed them in awhile! The staff comes out quickly and will warn you about emergency charges vs regular. I appreciate the knowledge the workers bring, they usually understand some of the older setups I have in my house and what they are the way they are. The staff is respectful, always covering shoes and explaining everything really well. Prices may be slightly higher than other places but having an expert install things correctly the first time is worth it. This round I had them replace a basement toilet, fix a not working faucet and diagnose water pressure issues.

Oh man, thank God for these guys. My friend's sewer was backing up in her basement, and she thought…read moreit was because her youngest had flushed butt wipes. Chris came out next day and snaked the drain all the way out to the road, and it ran clear. The cost for the Visit and the clean out was very reasonable! Chris suggested that if it happened again, she should have them come out and look with the camera. He thought maybe it was an old sewer cap that had fallen down there and was blocking the line. Sure enough, a couple weeks later, the sewer backed up again. So today (next day service), Arthur came out and sent a camera down.... they were right! it was an old sewer cap blocking the line! There's no real way to get it out easily, But Arthur managed, using a magnet. Immediately the sewer drained! so hopefully that is the end of that problem. the cost for today's visit was again incredibly reasonable. Good guys. Fast work. Well trained and knowledgeable! Very fair price! Highly recommend!

Great service, great price. Job very well done, quick and efficient. Used them for my last two…read morejobs and have no complaints.

Great service, reasonable prices and did a thorough job. Cleared several slow drains and replaced…read moreshower head.

Had them out through the utility service plan for a maintaince furnace check. Very well pleased and…read morevery thorough. Will use them again for my ac in a month or so.

We put in a retrofit Spacepak high velocity system and ran into a few challenges along the way…read more Great Dane was responsive and professional throughout the process. This is a company that stands behind what they do while providing a competitive price. I would definitely recommend Great Dane.

This was the 2nd time I hired them for a required Madison Heights rental furnace inspection…read more Garrett Cross came out. He was on time, called when on his way. He was very professional and thorough, answered my questions too. Price was good, would use them again.

I'm very happy with the equipment they installed, that is 5-stars all the way. It works very well,…read moreis ridiculously quiet, and the install is beautiful; a work of art, just check out the photo. Edit: We just had them back out to install a new ductless mini-split system to cool our home and their work was, yet again, top notch! They were prompt in coming in and providing an estimate, helped match us with an electrician to get power to the unit, provided us consultation to help ensure we got a unit that would suit our needs today and tomorrow without overpaying, and then did another beautiful install. For both heating and cooling they are prompt, courteous, and I've never seen cleaner work. They are neither the cheapest nor the most expensive estimates we received, but they are the absolute best value for the money you're going to spend.

When I called Eric and Anthony regarding what I thought was a simple plumbing problem. Not only…read morewere they prompt efficient and extremely friendly. But my clog turned into a complete tear out of pipes in the ground. They were very concerned with any questions I had and were more than willing to help of any issue I had. Not only were they on time, they are very knowledgeable. They are family owned company. Nowadays it's hard to find. Christina in the office is willing to answer your questions day or night it is a comforting touch you don't find nowadays. They stayed within my budget, and didn't try to play the oh yeah it's going to cost you so much extra game. Five stars definitely

Great service ... problem solved in a quick professional manner... no more drippy shower thanks to…read moreAnthony... would definitely call them again if needed there services

We had a backup. Main line to the city hook up. I call Delta. Nice enough on the phone. Available…read morefor same day service . I ask how they charge. I'm thinking hourly? Service call? Flat fee for snaking up to 100'? The dude tells me they charge "by the job" Huh? That's not happening. You're not coming to my house, doing a job and making up the price after. I called 3 others. Quotes between $199 and $300. Hired Main Drain in Berkley. $200 for the snake. $100 for a camera. Exactly what they quoted on the initial call. They came , did their job, fixed the problem and left the place clean.

Efficient with the work. Everything ran well. I called with a concern and they were fast to…read morerespond. Price? I didn't do comparisons. But price was affordable for me. Knowing it was being done correctly.

Service was prompt and efficient. Bryan did a great job explaining to us what was wrong and what…read moreneeded to be fixed. We will most definitely use Waterworks again!

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

My 95 year old aunt called this company Thursday because her toilet wasn't flushing and she has…read morebeen a loyal customer for years. The tech arrive (Supervisor Wayne) who informed her that it's the flapper and handle for upstairs toilet and the downstairs toilet needed a flapper also because of it constantly running. Auntie gave the ok to complete the work and the cost was $325.00 for one handle and two flapper that even on the high end costed $15.00 each...so three times $15.00 = $45.00 for the parts then labor which resulted in the price being $325.00. Absolutely unacceptable total cost for the service provided! This explains why they refused to be better business bureau (bbb) accredited because they have no interest in being reasonable and honest in their pricing to customers! Update to above review... my brother call Ed this company Friday and asked how much it would cost to have an handle and flapper replacement for the toilet. The female staff stated there is no pricing over the phone an appointment would be necessary. He asked to speak to the owner which she replied wasn't available. He then informed her of the cost which my aunt was charged and the service and he wanted to discuss it with owner because he felt that she had been overpriced and taken advantage of! The lady responded with a raised tone..." if they charged her $325.00 then that's the price" and Hung Up the phone!!! Once again this company is showing how they handle business...first by taking advantage and overpricing...second by lack of communication and problem solving...third by outright disrespect of hanging up the call! My recommendation is select a different company to avoid being treated in the same manner as my aunt!

AVOID THE SCAM! I…read morerecently had an unsettling encounter with Da Best Plumbing (License Number: 8112679) located at 38233 Little Mack, Clinton Twp, MI 48306, and I felt compelled to share my experience about this company. My ordeal revealed what appears to be a disturbing instance of deceptive practices aimed at convincing customers to undergo unnecessary and exorbitantly priced repairs when they are already in dire circumstances. On July 20, 2023, I reached out to Da Best Plumbing to address a partial sewer backup issue at my rental property in Oakland County. Their technician arrived late in the afternoon and informed me that he was unable to use the auger to clear the sewer main line beyond 60-70 feet from the clean-out port. He claimed that the blockage extended under the detached garage and recommended employing a sewer camera to ascertain the cause of the clog, with a total charge of $300 for the initial visit and the follow-up sewer camera inspection. The following day, the technician reported that he could only feed the sewer camera 7-8 feet inside the clean-out port, and all he could see was black water. At this point, he asserted that the sewer main line was damaged beneath the detached garage and insisted that a full sewer line replacement was the only viable solution. When I requested photographic or video evidence from the sewer camera, he declined to provide any such proof, reiterating his stance that the line was indeed damaged. Several days later, I received a jaw-dropping repair estimate of $22,000.00. The inconsistencies in the statements regarding the sewer issue and the technician's reluctance to provide any form of evidence raised suspicions in my mind. In response, I decided to schedule an appointment with another reputable licensed plumbing company. To my relief, the technician from the other company cleared the blockage within roughly 30 minutes without encountering any issues. The inspection revealed that the blockage was caused by tampons and some tree roots, and the sewer line was not damaged. As of today after three months, the sewer system is functioning flawlessly, and I have not received any further complaints from the tenant. THIS IS THE WORST PLUMBER HACK I HAVE EVER EXPERIENCED AND I STRONGLY URGE EVERYONE TO STAY AWAY FROM DA WORST PLUMBING COMPANY IN TOWN.

My furnace quit the night the temps dropped to -1. Warren told me someone would be out the next…read moreday. I won't go into all the details, but the first attempt to repair the furnace did not succeed. Kirby came back the following day. He made certain my furnace was working and I was happy before he left.

My furnace stopped running and I put in request through Yelp. Warren responded within few minutes…read moreand walked me through troubleshooting the furnace without any charge!! My furnace is running completely fine and he saved me the headache and money! Really appreciated the quick and good service :) Definitely will be bringing all my business to them!

Finzel's is always the best. I am so glad we found them years and years ago. We switched our…read morefurnace and air maintenance to Finzel's and have never had a problem since. They get out to the house quickly if there is any problem or concern. Over the years we've met every employee, I think, and each and every one is an expert, explains everything, and never steers us wrong. Just recently we had to turn on our air conditioning earlier than usual in the season, and they set an appointment quickly so we could have it all checked first. With the yearly Finzel furnace checks and air conditioning shut down for winter, and the air conditioning check for spring/summer, we never have worries. And they don't over-charge!

Great company to deal with! They installed my A/C years ago and I recently had to call them for a…read morenew hot water heater. They were able to come out quickly and had me up and running in no time. I have used other companies in the past and I know Finzel's will be honest with excellent service and pricing.