I recently had the pleasure of engaging NES Plumbing Heating and Cooling for HVAC services, and I must say, my experience surpassed all expectations. From start to finish, NES proved themselves to be a stellar company, providing top-notch services with professionalism and expertise. Firstly, their customer service is exceptional. Upon contacting them, I was greeted warmly and courteously by their staff. Scheduling an appointment was a breeze, and they were incredibly accommodating with my availability. They demonstrated a genuine commitment to ensuring customer satisfaction from the outset. NES's technicians are truly knowledgeable and skilled in their craft. When they arrived at my home, they were punctual, dressed professionally, and conducted themselves with the utmost respect for my property. They took the time to explain the issues with my HVAC system in a way that was easy for me to understand, which I greatly appreciated. Moreover, their attention to detail and commitment to quality workmanship were evident throughout the service. They efficiently diagnosed the problem and carried out the necessary repairs with precision. Not only did they fix the issue promptly, but they also took proactive measures to ensure the long-term efficiency of my HVAC system. What truly sets NES Plumbing Heating and Cooling apart is their dedication to customer education. They patiently answered all my questions, providing valuable insights into HVAC maintenance and best practices to maximize system performance. Their transparency and willingness to educate customers exemplify their integrity and commitment to fostering trust. In terms of pricing, NES offered competitive rates without compromising on the quality of their service. I found their pricing structure fair and transparent, with no hidden fees or surprises. Overall, NES Plumbing Heating and Cooling is a company that embodies professionalism, expertise, and exceptional service. They have earned my trust as a customer, and I wholeheartedly recommend them to anyone seeking reliable HVAC services. NES sets a benchmark for excellence in the industry, and I will undoubtedly turn to them for any future HVAC needs. Thank you, NES, for your outstanding service! read more

I called NES on a Monday Night when I got home from work and by Tuesday Morning at 9am I had a technician at my home. I received a text message with a photo and a message saying he was on his way to my house, which gave me time to get my 2 overly friendly dogs outside. Aaron was very informative and was able to show me the issues I had with my 25-year-old system. I just moved into this home 3 years ago and never knew the age of the HVAC unit, but it never really kept up, so I knew there had to be something wrong with the system. Aaron took the time to look at the entire system and gave me a few different options. I'm glad he didn't just tell me that I needed the most expensive system like "the other guys". Within 3 days I had a new Furnace and AC system in my house and I could not be happier with the entire process!! Thank you again NES for listening to my request, dealing with my dogs, and FINALLY getting my house comfortable!!!! read more

World-Class. I'm pretty good at fixing things myself and have grown up working with my hands. It's rare that I call for something like this, however I couldn't figure it out and my neighbor suggested NES so I called. I had a problem with a toilet and I tried everything to fix it. I called and spoke to a lady name Barb who was very knowledgeable and got a service guy out in a day or too. He showed up when she said he would and he got to work. He gave me some options and was honest about what was needed. That day I had a working toilet again. It's rare to find a company that puts the customer first anymore. I know NES had my best interest in mind. It companies like this that you can trust and are worth spending a few minutes to review. Whoever's running the show over there is training their employees right. Thanks again. read more

NES performed some plumbing services and would not honor the work they did the next day. NES would only consider coming back if I paid for another service call which I found outrageous since it was to fix the work they had just done. They seemed more concerned about being paid and making more money than doing a job correctly. I attempted to contact them many times after that without a reply other than from the person who answers the phone saying they would call back. In the end, it was wasted money and I had to call someone else (Affordable Plumbing) to fix the job that NES had done. Very disappointing that a business would act like this and does not value reputation, morals, or ethics. I would strongly recommend to never hire this business as they seem only interested in getting the job done ASAP read more

I had a plumbing emergency when I awoke to water leaking from the hot water heater. NES to the rescue! They showed up when they said they would...no waiting - BONUS!....Sent a photo of the technician to ensure identity prior to arrival. They lay drop cloths every where they walk and work. Very clean, courteous, and conscientious as well as knowledgeable. I adored Trevor, especially, because we have cats in common. You have to feel comfortable...they are in your house! I have had Trevor before and he does great work! Wide range of work done: two toilets re-built (had phantom flush constantly), shower re-done, two sinks w/new faucets, and now a new hot water heater. I highly recommend NES and Trevor! read more

I wanted to start out by saying thank you for taking care of my furnace issue. I called last minute after hours and they were able to fit me in the next day. The techs that came our were Aaron and Peter who were both really professional guys! They explained the issue to me and the solution in a way that i completely understood. They were very efficient and thorough in the work they did. Not to mention they fixed the problem! I would most certainly give them a call again and/or recommend them to anyone looking for a plumbing, heating & cooling company! So again! Thank you for your awesome customer service and awesome work! read more

Great company! From start to finish our experience was great. Sam in the office was a pleasure to talk to in getting our work scheduled. The owner came out himself to quote it and we received a very detailed quote that we had a few questions on and he was very thorough in explaining everything to us. Their tech Ethan came and did the work and he was very polite and communicated things along the way. We are very pleased with the work they did and our experience with the company as a whole. We would recommend them to anyone looking for plumbing, heating or cooling work to be done! Thank you NES! read more

An Employee of ours recommended NES Plumbing to help us remodel our store. I sent a quick email to see what they could do and we shocked to get an appointment set up in just a few minutes! Nate came out the next day and was able to help us update the shop. He also explained different options that really made the choice to go with NES super easy. I never felt like he was "Selling" me on something we didn't need, but he showed me how out of date our store was. I would recommend NES Plumbing to anyone starting a business or looking to update their store! Thank you again guys!! read more

I cannot say enough great things about Chris and NES. When my husband tried to "fix" our water heater from Home Depot I knew we were in trouble. After hearing some "choice words" coming from the basement I jumped on Facebook and found NES right away! Within an hour we had a tech to the home and a new water heater installed within 24 hours!!!! You cannot ask for a better company than NES. While the tech was here, he also was able to check out my A/C unit and we are excited to get our new A/C installed this summer too!!!! Woot Woot!!! read more

NES comes to the rescuer again! Today the outside temp was a hot 87degrees and the inside temp was registering the same. I attempted to turn on the A/C with no success. It was 3:30pm when I called and they would send a service tech out immediately. Aaron arrived promptly at 4:00 to service my thermostat. He immediately diagnosed the problem and the A/C was working in a matter of a few minutes. I am a long time customer of NES, and every service call has been reliably performed perfectly! NES is the best in the business! read more

We had a new hot water heater installed, AC repaired ( and new thermostat), and two new toilets installed. I would highly recommend NES to anyone! I had received quotes from other plumbing, heating and cooling companies and their rates are pretty fair and in line with other reputable companies. They stood out to me because of their professionalism, responsiveness and willingness to answer my questions. I'm glad we went with NES because they are a rare find when it comes to professionalism and quality of work! read more

NES came to my house when no one else would. Aaron and Nate were very professional and knowledgeable. You could tell they not only have a passion for what they do but a passion for customer service as well. From the boot covers at the door to the intensive clean up after the job was completed. I would highly recommend NES for anyone with any furnace issues. By far the best experience I have ever had with a service company. They have a lifelong customer. Thank you again Nate and Aaron and the entire NES team! read more

I highly recommend the team at NES! They were responsive at a time when they were extremely busy. You can tell they all take great pride in the work they do for the community. Nate and Caleb were professional and explained our issue so it was easy to understand. They didnt oversell the job and gave me some great advice as to how to keep my system running for a long time. I am happy to be able to refer them when there is an opportunity. I am confident they will do a fantastic job! Thanks NES! read more

Our upstairs toilet became loose (bolt was not secured) and water leaked into the ceiling drywall below. I contacted NES to see if they could replace the at least 45 year old toilet the same day and they stated yes. Chris from NES plumbing arrived several hours later, examined and removed the old toilet, and installed a new one. Chris was extremely professional, courteous and knowledgeable. We will definitely call NES with any other plumbing issues. I highly recommend them! read more

We contacted NES to come out to our building in New Hudson to check out the HVAC system as we were not familiar when the last time it was looked at or cleaned. They came out the same week and did a thorough inspection, even sent us a video of what they were looking at up in the ceiling ducts. They were extremely fast and honest. Nate explained everything to us in detail and gave suggestions. NES will definitely be our go to company for all our needs! read more

Trevor showed up on time for a fall furnace checkup. He spent an hour checking the temps and filters and cleaning components. Described to me what he was doing through the whole process, very interesting. I was so impressed with his thoroughness that I signed up for their 2021 spring / fall HVAC tune-up program. Great job Trevor! I'm very happy with the service I've received from NES, in the future I'll refer them to my neighbors and friends. read more

Very impressed with the service. I called at 7:00 am to have my AC repaired. The owner answered he told me he would do his best to get me on the schedule today but I may have to wait until tomorrow morning. At 11:00 am he called to tell me he was on his way to my house. He was very professional, (even wearing shoe covers in the house). He had the parts on the truck and completed the job within an hour. I couldn't be happier with this company. read more

Really had a wonderful experience with this company! Had a water leak and left them a message on the weekend to call me Monday. They cashed at 7 am on the dot when they opened. Cane that morning and everything was fixed by 1030 Ann that day. They were courteous, reviewed and explained everything to me regarding the issue at hand and options, answered all my questions and left the place cleaner than when they came. Highly recommend!!!! read more

NES is the professional, friendly, and quality HVAC/Plumbing company you've been looking for. I had NES out to fix a poor repair done by another company and their quality of work is the best I've ever seen. I've had NES install our washer & dryer, replace our AC, and install a water heater and each time the quality of work, the friendliness of the employees, and the overall service has been nothing short of outstanding. read more