Brian's Lock & Key in Blacksburg was purchased by another company (I believe Security Lock and Key…read morein Roanoke). They dispatched someone out from Roanoke area. I had them come out to open a broken privacy lock. They quoted $90-$100 on the phone. I thought that was quite high, but whatever. The locksmith was very professional and courteous. He offered to replace the door handle. I asked how much it would cost. He said $30. Then he said you're paying for an hour of labor either way. I said if that's the case, and it won't cost anything extra, yeah he can install it. It took him about 15 minutes. However, the bill came to $200! After explaining what dispatch told me, he reduced it to $160. The day before I had a laundry washing machine removed and a new one installed for less than that. I could have bought a whole new door and handle for that! So, in short, professional and efficient service. However, ridiculous pricing and inaccurate quotes on the phone. I won't be using them again, the value just isn't there for small residential jobs.

This was my second time working with Brian's Lock and Key and I received great service both times…read more This situation was made especially challenging by the fact that I was working with them while abroad and dealing with another house emergency at the same time. Eric was able to dispatch a team same day and Derwin provided extremely prompt and professional service, and took care to explain to me what he was doing when he was doing it (despite a 9 hr time difference). I will continue to use Brian's Lock and Key for all of my locksmith needs. Thank you guys!

Everything went well! He was pleasant, knowledgable and thorough. My door is smooth and the lock…read moreis very easy to use. He also took the time to make extra keys.

Matt Childress with Blue Ridge lock and key was recommended…read moreto me by multiple people. I contacted many Lock smiths & dealers and kept coming back to Matt. Glad I did! He came out and made a key and Fob for my car quickly and reasonable. He is a super nice Christian guy I highly recommend!

He was the only one that would answer the phone. He was nice and friendly and explained to me with…read moreall the drive-offs and cancellations he would not come out without a guaranteed payment. I went to a terminal sent a payment and got a receipt then he come out there and fixed it. He told me all those cancellations, Drive offs and people not answering their phone costs a lot of money and I can understand that. I would definitely use him again!!

Do not fall for this. He wants you to make a payment via some terminal. Tells you a long story…read moreabout how the internet got him and credit isn't accepted. Just red flags all over the place. Stay away!!!

My husband and I were locked out of our house. We called Virginia Shoe and Lock and they were here…read morein a few minutes. The man was so nice, well mannered, clean cut and we were so happy with his abilities to open our front door. We were in the house in 10 minutes of his arrival. Thank you so much!

This business is first class when it comes to quality service for both lock and shoe repair. I…read morehave had the owners visit my home to take care of various lock issues and key issues. I believe you will agree it is hard to find this kind of service at very reasonable prices. Don't hesitate to give them a call.

Responded quickly to our request for a locksmith. Fast two-day appointment set up, and broken lock…read morereplaced and second lock re-keyed quickly and competently. In today's market, price was as expected, there was no price gouging. We live in a small town that requires a fairly long distance to reach.

I requested one deadbolt installed and 3 locks rekeyed. He came the same day and notified when he…read morewould be here. He arrived when he said he would be here. He did an excellent job and all work was completed satisfactory. Steven is very professional and a pleasant person. Definitely would recommend him and will reuse him for any future projects.

I needed to get new batteries in two keys to my vehicle. i received fast service from a young guy,…read moreAuteon, who seemed happy to help me providing exactly what I needed along with a friendly smile! I will return to the shop anytime I need help with auto keys knowing no matter how big or small the repair I will receive the BEST SERVICE! Its so nice to do business with B&D Lock Debbie Sumner Troutville, VA 24175

Came for a few car remote and it took all of 5 minutes. Super amazing service and easy to park…read more There were no seats so it may be best to bring a walker or wheelchair with you if you can't stand long. I waited in the car.

He arrived in good time he came from rural hall I was locked out of car millet street Winston Salem…read moregot job done in no time great work and very nice Man

Very professional and great service. Great to work with all your locks needs and will drive to your…read morelocation very quickly.