Run. Find another vet. They just really don't care about your pet. And they lie!! Run. It's a shame we only have two choices. Run. About 10 or 11 years ago I had problems with them. 2 years ago, we need to put my moms actively dying cat down. They told us to go somewhere else, they didn't have time. It takes only a few minutes. Had to take the cat to a very busy vet in ashland. They said yes with no hesitation. We're very caring and concerned. My mom told me of how they treated her, an elderly lady, and her animals. Today they lied to me. Wouldn't spay my cat thru the local shelters program. I made the appointment, they called and rescheduled it. Then I get there and I'm told they called and left me a message that they won't service my pets because of a bad review. Well here's another one. It's not about me, it's about the animals. If you can't handle one bad review, then you truly deserve the numerous ones you get from many people. It's a shame you treat people and their pets the way you do. It's not just a one time thing. It's constant. When I left there today, there were a few people that said they only hear negative things about that animal clinic. I absolutely will not step foot in that place nor recommend them to anyone. Run!!!! If you live your pet, find another clinic. read more

We just had to put our dog BB down. The staff and vet were so kind and caring. They gave us so much information and several different options to handle her illness. They fit us into their busy schedule with out hesitation. They were very affordable and took steps to help us save money on an already difficult situation. They also had the room ready for us when we arrive. It was very peaceful. Just a really good experience with them during a very rough time with our baby BB. read more

Very poor care here. Couldn't get an appointment for months. The vet saw one tumor on my 10-year-old dog and didn't look for others or suggest a needle biopsy. Called Northwoods Animal Hospital and they got her into surgery the next day. Found a second, larger tumor. Histology report showed very aggressive (mitotic index of 30; under 7 predicts longer lifespan) stage 3 tumors. We had her just 5 more weeks after surgery. After being told today the mast cell cancer had likely spread to her lungs, we made the decision to put her to sleep. She was eating, drinking, toileting and acting normally (except more sleeping) until this morning. We went on trail walks every day after her sutures healed. Yesterday she was running on the trails as she always did. Lessons learned: watch those lumps on older dogs; don't trust your vet to diagnose properly, get a needle biopsy every time, find the best vet you can even if it's an hour's drive. I was looking for the usual signs her quality of life was slipping but missed her breathing issue. (She was on prednisone which makes dogs pant a lot.) Ironwood and Hurley don't have enough vets. Still, I expected basic competence when I did see her. I know she's a fine person, but she will never lay eyes on one of my pets again. read more

For the last 24 years, each of my dogs has been treated at Range. I will relate just one story about one of my dogs - I have dozens of others. When Liebchen was diagnosed with lymphoma, the oncologist gave us a bleak diagnosis - no treatment, just being kept comfortable, maybe weeks. With treatment 6-8 months. But, to receive treatment, we would need to travel to Madison (5+ hrs away) or Lower MI (10 hrs away). The oncologist called Dr Holloway at Range and together they set up a treatment plan. Dr Holloway rearranged her schedule to accommodate treatment, administered all the various chemo drugs, handled all the side effects and took a personal interest in my dog. She saved us thousands of dollars, in chemo costs, travel time and I credit her for giving us 21+ months of quality time. And when it was time to say good-bye, the staff was compassionate and professional. read more

I was visiting my dad in Marenisco, MI. My little dog was attacked by a large dog. My dad called them to let them know we were on our way with an emergency. When we got there, I was shaking and almost in tears. The receptionist was incredibly rude. She told me you have to call to make an appointment. I let her know my dad had called and we had just drove 45 minutes with a painful dog. She didn't care and told us to go somewhere else. I worked at an animal hospital for 10 years and NEVER turned away anyone! We might not have been able to look at the animal right away, but we would make time. We ended up taking our dog to Hurley Animal Hospital. They were wonderful! Range Animal Hospital should be ashamed of themselves. Very rude and no compassion whatsoever. read more

I care about my pet, and so I declined to go to the Hurley clinic because the staff there did treat my animal like a piece of meat. Clinical, and she is ....autistic (it's true) so the experience was not positive at Hurley clinic. Ultimately I took her to the Range hospital with a severe illness. Dr. Holloway figured the best plan of action based on her needs. Forcing a pill was not possible twice a day given her disposition so the staff literally arranged entirely a holistic medicated ointment to be delivered. Further those receptionists continued to call and follow up even though I was unable to care for her fully they made sure to stay in constant contact. My pet was dying it's a fact, blood analysis was the only way to diagnose and I got fast patient centered treatment for my animal in a very VERY busy hospital. I know the Hurley clinic is excellent and has all new equipment, but the service at the Range Animal Hospital is much better and easier on my pet. I swear, the treatment she got at the Hurley clinic that one time made her traumatized, I think she thought they were planning to eat her. At the Range Animal Hospital every staff was kind and gentle. That is the best option for my animal. I live in the area and having read the negative review, I can say that the Range Animal Hospital is a BUSY place, at the Hurley clinic we were the only ones there so it's possible the receptionist that handled the mangled little dog, was aware the state of the art instruments and generally idle staff would be best equipped to save the dog's life. So to that reviewer, I would say stop trying to blame 3rd parties for your own negligence in not protecting your animal and count your blessings that everyone involved dd their best to save your dog. Would you have rather sat in waiting room at Range for 3.5 hours while ur dog bled out or would you want the practical advice of a local who knew and cared enough to send your dog to the alternate clinic because they didnot want your money, they wanted the best for your dog. Side note, our big dog goes to Range and we would not take him anywhere else. Dr. Holloway is a really REALLY good vet. read more