I made a new patient appointment with Dr Flynn on Buford for a physical and it was acknowledged 3…read moretimes by Emory's automated confirmation by leaving messages on my cell. The 2nd confirmation advised me to avoid eating 6 hours before the appointment as I was supposed to have blood extraction for the physical. The other messages advised to be there at least 15 minutes before the scheduled appointment. On the day of my 3:00 pm appointment, their office in Buford called to let me know that my "physical" appointment was not for a "physical" but for a new patient visit only. Furious, I called Emory and was told it was for a physical, so I asked to be transferred direct to the Buford office who said that it was NOT for a physical and that Emory reservations made a mistake - one outfit blaming the other and vice-versa. I opted NOT to do business with Emory due to this incompetence and I will spread this message to the new employees with the City.

I have been comming to Fr Anderson for years now and take all my family there. The staff is really…read morenice and took care of me and my kids. Everytime we go my kids get a little treat (a lollipop or something of the sort) and they feel comfortable there. They actually got to know the staff and consider them friends. The place could use a bit of a remodel but it is clean. For christmas they brought a santa clause to sit at the waitin area to take free pics with the kids and patients waiting. I believe tjey do it every year and the santa is a "real" santa if you get my drift. My kids enjoyed every second of it and made the waiting time seem way shorter and fun. I will keep coming here and bringing my kids, and I encourage others to do the same.

This was by far the worst medical experience of my lifetime. I was attempting to change doctors…read moredue to an insurance change and Dr. Anderson had a five star rating with the insurance carrier. First, I took the time to have my prior doctor send all my records as I was hospitalize for a serious medical condition 6-mths prior. When I got there the place was a complete dump. All the chairs had duct tape their was trash on the floor in the lobby, the office all around was like a horders house. The scale that had was something you find at Walmart for $4.99. If that wasn't bad enough, I get in the room and asked if they had my records (knowing I had confirmed they were sent) and the nurses response was, "I have no idea". So she leaves without taking any vitals asking any questions and just said the doctor will be in in a bit. I hear them talking and one of the other workers said, "check the stack of papers in the back". After 30 mins I listen to them call my prior doctor trying to get their hands on the records. The doctor then comes in with a stack of paper in his hands. As I begin taking to him, I realize he didn't bother to even look at them. Continuing to be patient and discussing my medical history, since he couldnt be bothered to read them, he then slumps down on the chair, put his hand on his forehead and starts moving his hand signaling me to lower my voice and "clam down a bit". Like someone with a major hangover. After not bother to to check any vitals again, he write me the prescription I needed for blood pressure and tells me to come back in 6 mths. I probably could have told him to write me a prescription for any kinds of medicine and he would have done it. Never once did he look at the fax copy of my records. Oh...and of course the dosage was incorrect and the pharmacy had to get it corrected .I had a bad feeling when I walked in. If someone doesn't care about the environment they work in, they surely aren't going to care about anything else.i wish their was a negative rating. This place need to be completely shut down. Must be a health code violation.

The billing office is not functional. They submitted a wrong code out of preventative care for one…read moreof the annual checkup items. When insurance asked to change to the correct code and re-submit the claim, they refused. They made patient pay out of packet for preventative care covered under insurance. :(

Very disorganized. Needed a covid test but has to go through…read moretheir so called telehealth visit, so their provider can get their share. Will not be able to get test done without the telehealth visit. What a waste of time.

"Devoted to the comprehensive healthcare needs of patients of all ages" (straight quote from their…read morewebsite) cannot be farther from the truth. I came here before they closed, and from a crack opened door a lady told me in a very unprofessional manner "we are closed". I attempted to show her my documentation for my drug screen just to see if she can advise me on what to do since it was the last day, and very rudely she said "talk to your employer". I have never felt so disrespected and mistreated by ANYONE in such a manner that I am compelled to let the world now how horrible this experience was. UPDATE: I am here the next day, waited for about 20 minutes and I decided to go to the bathroom, the second I closed the door they called my name and because I went to the bathroom now I my collection is gonna be delayed, they need to update the sign. It currently says: "if you are here for a drug screen and you go into the bathroom, it will result in a delay of collection" IT SHOULD SAY: if you are here for a drug screen and you go into the bathroom FOR ANY REASON, WE WILL DELAY your collection."

8/21/25 Terrible service. No customer care. Told 1 person ahead of you. Then 30 minutes later now…read morethere is 3 in front of you. GO ANYWHERE ELSE.

Truly 10 out of 10. If you're looking for a provider, you can trust to care for you and your loved…read moreones. I'd highly recommend Lakeside family medicine. Dr. Narmani's care for me and my family has been consistently excellent over several years. I've always appreciated her knowledge, professionalism and deep care for her patients. I feel heard and never feel rushed during my visits. if I could, I'd give 10 stars.

If you want someone that truly cares this is the place for you and your family. Not only that cares…read morebut actually knows what they are doing and works hard to solve any issues they can.

Dr. Betsy Grunch has performed spinal surgery on both myself and my wife with as good as possible…read moreresults considering the injuries. I personally had used another well respected surgeon previously with poor results and Dr. Grunch was able to get me back to a pain free life. Also, my wife had had a fall and completely wrecked her neck and upper spine. She also had a poor outcome with a previous Surgeon and decided to enlist Dr. Grunch for help. She was able to, after a seven hour surgery, stabilize my wife's neck and get her out of most pain and give her her life back. If you need a doctor with Dr. Grunch's skills, I don't think you can find anyone and better in the Southeast. She is very caring and concerned about her patience's and the outcome. Also our experience with her staff was always exceptional. Very caring and professional.

Dr. Grunch was one of 3 surgeons and 3 D.O.s a member of my family visited with and she was…read moreeventually chosen for the needed cervical spine surgery. Dr. Grunch was chosen because she was the only one who'd suggested a disc replacement surgery wasn't just possible but was the best option based on age and quality of life factors. She was attentive and thorough. Following the procedure Dr. Grunch came into recovery to speak with us. She stated that based on what she found while doing surgery, and was not obvious in the MRI and x-rays, she could easily have gone the disc fusion path, however she kept in mind our discussions, consultations, and the desired quality of life which disc replacement provides better opportunity for better results. Because of this Dr. Grunch took the extra time and effort to stay the course and perform the Disc Replacement surgery. I've no doubt my family member, now 2 weeks post-op and doing quite well, will be much better off as a result. Dr. Grunch is an excellent surgeon and anyone needing back or neck surgery would be wise to make an appointment with her. It took a long time for us to get into see her however it was worth the wait. As an FYI, the two other surgeons we'd seen both recommended fusion and stated disc replacement was not an option...when apparently not only was it an option, but the best path. Dr. Grunch must be an amazing surgeon because there were little to no pain issues whatsoever and zero mechanical issues within days of the surgery. We're very happy we listened to our friend who'd recommended Dr. Grunch!