After posting my review on this page, a representative from Gate1 reached out and I was able to…read morevoice my concern in regard to my review about losing my deposit. Ty, the representative, was very understanding and was able to prioritize my safety and concerns. He was able to credit my account for the deposit amount for future travels.

Good tours, guides, hotels. Would only comment that the day…read morewe visited San Michael in France it rained and we were soaked. We did not know we would be spending 4 hours travel after this stop. So, we could have prepared if we had known instead of spending 4 hours in wet clothes. It would be nice if they had something for us to eat at the first night meeting instead of fending for ourselves in a strange city at night. It could be sandwiches, pizza, anything.

Marie listened to what we wanted for a 5 day getaway. She showed us many choices and explained how…read morefar they were from the airport and the amenities we would get. She also searcher for the best air fare and the time that was convenient for us. A wonderful experience and would recommend them to anyone.

Mary Foy when above and beyond not only planning my trip- but helping with all of the bumps along…read morethe way. My trip was too multiple stops in Europe and she helped me plan my travel in the most convenient and cost-effective way. My international flight back home was switched then delayed an entire day. From a different time zone, she was immediately on the phone with the airline and got me a new flight. Mary then followed up upon the issues, months after my trip until there was a resolution and I received travel points from the airline. Cannot express enough how dedicated she is and how happy I was with my experience. Will recommend to everyone!

Edith is simply amazing and has given me extraordinary service. I reached out to her with an odd…read moreissue recently and she jumped to help me out immediately. I am truly grateful, and delighted to recommend her for her talent, expertise and kindness! A friend highly recommended Edith to me.... I owe them a very nice thank you gift! Thank you Edith!

I worked at Delaware Investments as a secretary to 15 vice presidents in the Fixed Income…read moredepartment before I started my busines. Many of the guys would travel regularly. Edith at Elite travel would answer the phone with a smile every time I called and would have a proposed itinerary for a day trip to NYC or several days in Dubai in a FLASH! She was always mindful of what the company's stated budget was for hotels in various cities, provided visa paperwork when needed, and was available should someone need to switch flights or be experiencing a cancellation or other problem. If you or your company need assistance with business travel definitely give Edith a call!

Clean, bright; folks were friendly! I went for fingerprinting - desk was easy to find. Nice guy…read moredid the fingerprinting . The staff at thefront check-in desk, as I was leaving, even helped me with advice on a car phone mount! I would not hesitate to use this AAA! (FYI, I am a member, but they seemed to be helping anyone who needed it.)

If I could leave 0 stars I would…read more I had a very disappointing experience with AAA following a recent oil change. I recently had an oil change at a Nissan Dealership and I was informed that a previous service provider(AAA) had overtightened and stripped the drain plug, leaving me responsible for a $400 repair just to get my car back. I contacted AAA immediately to report the issue, but was unable to reach a manager despite multiple attempts over several days. I was told to call back, then told the manager was unavailable, then promised a follow-up call that never came. I was told by a worker there, believe his name was James that I should be entitled to a reimbursement if they're at fault. After finally speaking with a manager nearly a week later, I submitted documentation from the dealership confirming the damage. The next day I received an email stating my claim was denied because AAA did not have the opportunity to inspect the damage themselves. This was extremely frustrating, as I made repeated efforts to contact them but was unable to get a timely response. Overall, this experience showed a lack of accountability and poor customer service. I felt completely disregarded as a customer and will not be returning. I would not recommend this location to others.

I am just writing to offer your company feedback on our recent trip to Italy. Unfortunately, we…read morewere forced to return back to our home in Florida due to the impending hurricane. We needed to prep our home, care for our pets and a senior member of our household. I informed your office by email on September 7th hoping for some level of consideration. I was not asking for a refund as I understand you cannot control natural disasters. However, I am disappointed to learn that as of September 13th I have not received a single response from your company. We are long time repeat customers that have spent thousands of dollars with Virgin/Gate 1. Other companies I have long standing relationships with such as Delta Airlines and American Express have both reached out with concern and assistance. We picked your company because we thought it was a company that offered a bit more personal service. I would not expect some standard corporate answer referencing a lack of trip insurance. However, I have not even received that response. Is this what I can expect from your company if I book another trip? There was no problem collecting the $11K we paid well in advance. Very disappointing. The trip was booked through Virgin Vacations but all of our documents and badges list Gate 1. The Virgin website also list the Gate 1 location in PA. So far nobody from either company has responded. I tried to offer this feedback on your website but the links are broken.

Heather was outstanding! She was always willing to talk at anytime with my plans. She was willing…read moreto share some great ideas that helped us with what to expect, since it has been 30 years since I have been in the Magic Kingdom. I couldn't have done any of this without her suggestions and she was so kind and patient with me as well.

Louis did a great job planning the most magical trip. He scores us a very convenient hotel room…read moreclose to the skyliner.