I was placed at Canterbury Center after hip surgery including a broken femur. No weight bearing…read moreon the left leg. I was there for five weeks. The call button was never answered in under a half hour. Average weight was an hour. On two occasions during the weight for a bell response I had a BM while waiting for help to the bedside commode. They knew I couldn't sit for over a half hour and was left in the wheelchair after rehab for at least an hour and on two occasions two hours. I used "briefs" in the beginning because I couldn't use the bedside commode yet. On one occasion I was put in clean briefs at 10 p.m. I requested clean briefs and to be rolled on three occasions during the night and when the rehab therapist came in at 10 a.m. to take me to physical therapy she discovered there was nothing dry on the bed. It had been twelve hours since cleaning. My daughter came on almost a daily basis and when there was no response to the bell she would go out and the staff was gathered at the central hall chattering with every light on in the hall. At one point I had to wait almost three hours after I was to receive pain medication. The management turned their head when told about problems. There were two R.N.'s on duty for 66 patients. When told the resident doctor would be in touch about a medication issue I never heard from them. There are some staff that deserve a good review, but they are greatly outnumbered by those who don't care about the residents and only seem to show up for the socialization. Of course they blame the problems on being short staffed when the real problem is getting the staff they have off their butts and do some work.

Staff is enjoyable and care for their residents. The Admissions worker Tish Walker is always…read morepleasant and really supportive with all my family needs. The rehab workers listen to my concerns with my loved one and keep me informed with all progress.

Super considerate. Matt and staff are all very professional, thorough, even fun...which in PT is…read morea big plus.

Would love to give a higher rating and better review, because the PT was fine. Overall the actual…read morecare provided was good, sound, and effective. However, the hassle and inconvenience of dealing with repeated messes created by the inept and unprofessional receptionist/office worker can't be overlooked. I have never experienced such an persistantly aggravating situation with a medical practice. Prior to my first appointment, she insisted that I obtain a referral, even though I verified with my insurance company that I did not need one. This cost me $100 out of pocket, and was time wasted before therapy could begin. At my first appointment, she asked questions but did not listen to the answers, was distracted, interrupted her own work to chatter, and wouldn't allow me to fill out my history and intake forms, insisting it was easier if she did it. This resulted in her repeating my personal information loudly in front of all in the one-room facility until I declined to repeat my SSN again and finished the form myself. She recorded some of that information incorrectly- confusing guarantor information with patient's information - which necessitated multiple calls to the insurance company on my part. She then filed numerous visit claims incorrectly causing those claims to be denied. I had to spend hours on the phone over weeks, as each mistake occurred, to provide correct explanation to the insurance company and have the claims resubmitted correctly for processing. Four stars for the care. Zero for the office management.

Active Physical therapy is a great clinic I have been in the work hardening program there the staff…read moreis really top notch they deserve all tens when it comes too the one on one time with the patients they are pleasant and knowledgable on what it takes to get you to the goals you are trying to reach they seem to spend quality time with their patients I never feel rushed

I was referred here after my car accident and it was the best decision I made to follow through…read morewith. The staff is amazing. Pam greets you everyday with a smile and always gets any issue with scheduling resolved right away. Every single physical therapist and Doctor here is amazing. Kyle,Julie,Marlon,Renee and Corby all feel more like family. I feel I have improved tremendously since I first started coming 2 months ago. They truly encourage you and help you get back to your normal self. The environment is relaxed and you eventually start getting to know the other clients that are regulars too. I would recommend everyone to come here. I have gotten muscles firing that I haven't felt in a long time. I owe that to everyone here at active physical therapy Hagerstown. I wouldn't trade this place for the world!

I went in to set my son with OT. The lady at the front desk was fairly rude and said they do not do…read moreOT. I explained that my son's doctor referred me and online, it states they do OT. she huffed and said we've told people many times we do not do OT. it could've been handled better I think.

From the owner: Pivot Physical Therapy, an Athletico company, provides the highest quality physical therapy and…read morerehabilitation services to communities throughout the East Coast, with convenient locations close to home or work. Athletico is committed to our patients and referring physicians through our patient-centric focus, positive work environment, attention to quality and high standard of care. Athletico measures patient outcomes and satisfaction and is dedicated to continuous improvement. Our services can include physical and occupational/hand therapy, workers' compensation, pelvic health therapy, concussion management, athletic training, and more.

Excellent care and kind people. My sciatica is 100% better and the team gave me some tricks to…read morekeep it healthy.

Winchester, VA: From office staff like Michelle to Dr Garrett from physical therapy to Dr Doepper…read morechiropractic my back is whole lot better than when I started. Dr Garrett's skillfull diagnosis and plan for recovery was on the spot successful in my case. He had great concern to get me back to a quality of life that was beneficial to my body and mind set. Thanks for getting me back to my norm. I will recommend to anyone to go give them a chance they will do you good!!

Balance Physical Therapy is amazing. Their physical therapists are very well trained and…read moreknowledgeable. Everyone that works there is very friendly and caring. Since everyone is so friendly and positive, it's a really great environment to be in, which makes physical therapy fun and enjoyable. The patients all feel like friends. Balance currently has 4 DPT (doctor of physical therapy) and 5 PTA (physical therapy assistant). They are all great and work together as a team. Because they have so many physical therapists (and constantly hiring), they can see a patient multiple times a week. They see all ages of patients. I highly recommend Balance Physical Therapy to anyone who needs physical therapy. *The photos I posted are from their website*

From the owner: Balance Physical Therapy has been named 2024 & 2025 "Best in Virginia ", 2021, 2022, 2023 & 2024's…read more"Best Rehab Facility of Prince William County"and 2022 "Best Physical Therapy Practice in Haymarket & Gainesville" Balance Physical Therapy has offices in Haymarket and Warrenton offices. Our practice specializes in Neurological Conditions including Parkinson's Disease and Post CVA, LSVT BIG Program, Orthopedic Conditions, Pre- and Post- Op Rehabilitation, Postural Orthostatic Tachycardia Syndrome, Chronic Pain, Vertigo, Pelvic Health, Integrative Dry Needling and so much more

Absolutely love them. They really care about patients and it shows. I wouldn't go anywhere else…read more I had been to a few other places, but they are definitely the best.

My mother has been in Shenandoah Center for over a year. She initially went in for rehab following…read morea fall that required surgery for a brain bleed. She had been living with my husband and I, and I'd been her caregiver for years. It was so hard to leave her in a new place, but the staff went out of their way to make mother and me feel comfortable. From the therapy department, nursing staff, activities staff..all were wonderful! We had to make the hard decision to transition her to skilled nursing care there and not bring her back home. As hard as this time with the quarantine has been, I'm so thankful she's been at Shenandoah. The administration and all the staff have been wonderful to go out of their way to keep the residents engaged and the families informed. My mother has dementia, so it's not easy for them, but they have been so loving and understanding with mother. I've had peace of mind knowing she's loved and well cared for there.

This nursing home doesn't take care of it's residents nor it's employees. The workers receive poor…read morepay and no vacations. Supervisors fail to follow up on complaints submitted by residents and their families. Poor care!!!!