My father was sent to Ravenwood from the hospital for rehab in 2020. Staff were always MIA and…read moretreatedyou as an inconveniencewhen one couldbe located. Our father suffered from tremors and had gotten to the point of needing to be fed after there approximately 2 weeks. Since he could no longer go to the dining room to feed himself staff would sit his plate in front of him on the tray and walk out. My sisters and I rotated coming into to feed him or he would have starved. He would routinely tell us when asked what his physical therapy consisted of and was consistently told it was chat time with other residents. Nursing was notified routinely no changes just apologie and that it would be addressed. The worst of all, we didn't let him have any personals except his wedding band of 60 years. He unfortunately passed while there and low and behold his wedding band that he wanted to be buried with was missing when he got to the hospital. I addressed it with Ravenwood contacted corporate and oh it must have fell off of his hand and got swept up. Baloney. Then they said it must have been stolen at the hospital when they took him. Baloney. I did follow up with the hospital, they were all over it. Investigated and even involved a higher level. They did more than expected while Ravenwood blamed our dad for letting g it fall off, then the hospital. The overall experience was horrible and the ending was that much worse. He had good insurance didn't need to go to a low budget nursing home but unfortunately that was the only one with the bed for rehab at the time. I would never ever ever recommend this place to anyone for their loved ones even if you are able to be there daily as were. I would give a zero star if I could.

My experience with nursing homes is limited to three facilities in Hagerstown, Maryland. Ravenwood…read moreis not the worst of the three, but I would not recommend it to anyone. I would only recommend it over NMS in Hagerstown, one of the other facilities I've had experience with. The problem is always staffing - not enough people to attend to the residents. One Geriatric Nursing Aid to 25 residents is the state requirement and Ravenwood is in compliance with and often exceeds that ... most of the time. But frequent staff turnover and absences make it impossible to deliver what they claim on their website: "professional care with a personal touch." My mother is not being abused or neglected and has not developed bed sores, but the standard of care falls far below what I expect. The only reason I feel at all positive about my mom in that place is that she is able to afford private aids that attend to her 3 times a day. Otherwise, I'm certain she would be worse off from the 6 months she has spent there. But I have to needle them nearly every week with the same issues that never get resolved. There are staff there who are professional and clearly care for my mom and do their best to attend to her. However, these are few and they are always overworked, and frequently the good ones leave because they can't stand the environment and the workload. I realize this problem is not specific to Ravenwood. But I cannot give it a higher rating because I am not willing to lower my standards and expectations. The state of long term care facilities in the US is despicable and indicative of an overall lack of interest by most people in the state of elderly care. My only consolation is that mom's private aids give her 6 hours a day of focused attention and companionship. I feel great empathy for those who are not able to afford this.

I recently had a colonoscopy done by Dr. Cremins at the Endoscopy Center at Robinwood. All was…read morehandled extremely well by all parties involved including The Endoscopy Center (it was very clean, well organized, and the personnel were very helpful and thorough), Dr. Cremins (very professional, explained it all very clearly, produced a very high quality report), and the anesthesiologist that was involved. If you are due a colonoscopy, I highly recommend this center and Dr. Cremins as well!

From the owner: The Endoscopy Center At Robinwood is an outpatient ambulatory center for gastroenterology…read moreprocedures including colonoscopies and upper endoscopies.

GREAT AGENCY! From the management to the nursing staff, Stay Home has provided excellent care to my…read more82 year old mother suffering from dementia. They KNOW how to handle someone with dementia with kindness. Thank you Stay Home.

Stay Home have been helping me care for my wife, who's well into dementia, for several months now…read more All of their caregivers to date have been capable, observant, and dedicated individuals who bring diligence and imagination to their tasks. They have helped me to improve my own observation skills and coping strategies.

The Dr's and nurses are fantastic. I've had a few issues with their administration team- with the…read morereferrals not being transferred in a timely manner and having to cancel appointments. Note to others who are reliant on referrals- call to check that the referral is there before you go!

I have nothing but great reviews about Meritus, from beginning to current. I was referred to Dr…read more Jamal for a pretty big surgery on my back (removed an infected cyst). The staff at his office have been wonderful. Post surgery I had to stay at the hospital for 4 days while the pain and vitals were managed as well as the supplies I needed (have to have a vac on my back) arrived and post-surgical care (have to have my dressing changed 3x weekly) was set up. While at the hospital the nurses, CNAs, techs, dietitian, and staff were incredibly great!! They definitely took care of me and treated me with respect, kindness, and professionalism. Hospital visits and stays are never fun and no one likes to be there so how you're treated during a vulnerable and unpleasant time makes a huge difference!! Everyone was very thoughtful, didn't experience any disrespect nor rudeness. Yes, there are different cultures and personalities, but I was very happy with how they took care of me during this painful and uncomfortable time. Thank you all!!

Some of the doctors was nice but this one lady literally poked my arm around 7 times to get my…read moreblood and pulled tf outta my arm knowing it jus got ran over by a car, I left soon after that jus from being anxious

Located on the ground floor (recognized as the 2nd floor) of the Meritus Medical Center. Very nice…read morewaiting area for those accompanying the patient. Staff is very nice and procedures move along efficiently. If they are delayed, enjoy the awesome cafeteria; great food on the 1st floor ( down 1 level).

This place has people who do not know what they are doing! Courts never listen to PT's because they…read moredon't count! I was hurt by Meredith in PT because she had me doing exercises that I shouldn't be doing. This is what happens when you go to places like this and the people working on you are NIGHT SCHOOL certified! I have filed a law suit but it doesn't give back the three years which has been taken from me by an incompetent moron! Last this company Meritus likes to sidestep something like this because they have money to deny the truth. Don't think the Patient Advocate is there to help you! It is Meritus first line of defense and first line of circling their wagons! Do the right thing and settle because your PT did medical malpractice!

Carolyn is awesome. I started at Total Rehab after rotator cuff surgery - very, very sore and…read morerestricted. Carolyn and Amy were amazing. They were patient, kind, intuitive (freakily sometimes - in that they knew exactly what needed to happen to help), and personable. I appreciate honesty, and they gave it to me straight. After ~3 months of therapy, and with a full plan of what to do now, I am on my own with the use of my arm back and the great possibility that all will be fabulous very soon as long as I keep working. I cannot recommend them enough. I will miss them greatly!

Dr. Adam Grahn was very knowledgeable and professional. He answered all of my questions so that I…read morecould understand what was going on with my foot. His assistant, Kim, was also very friendly. Previously, I had gone to an Urgent care facility to get an x-ray to try to get to the bottom of the pain I was experiencing, they sent me on my way saying there was nothing wrong. I was in Dr. Grahn's office for about a half hour and in that time they were able to do 5 x-rays, find the fracture, and hook me up with a boot. Next time, I will be skipping urgent care. I would highly recommend Dr. Grahn to any of my friends!