My mother has been in Shenandoah Center for over a year. She initially went in for rehab following…read morea fall that required surgery for a brain bleed. She had been living with my husband and I, and I'd been her caregiver for years. It was so hard to leave her in a new place, but the staff went out of their way to make mother and me feel comfortable. From the therapy department, nursing staff, activities staff..all were wonderful! We had to make the hard decision to transition her to skilled nursing care there and not bring her back home. As hard as this time with the quarantine has been, I'm so thankful she's been at Shenandoah. The administration and all the staff have been wonderful to go out of their way to keep the residents engaged and the families informed. My mother has dementia, so it's not easy for them, but they have been so loving and understanding with mother. I've had peace of mind knowing she's loved and well cared for there.

This nursing home doesn't take care of it's residents nor it's employees. The workers receive poor…read morepay and no vacations. Supervisors fail to follow up on complaints submitted by residents and their families. Poor care!!!!

There aren't enough superlatives to describe the care my husband received at the Adventist…read moreRehabilitation Center in Silver Spring.  Everyone is caring and focused on getting the patient healthy and maintaining a stress free environment so you can focus your energies on healing.  They all work as a team.  Dr. Thorpe, in addition to being an extremely skilled physician, he is thoughtful, caring and attentive. He makes you feel as if you're his only patient taking whatever time is needed to answer any questions and keep you informed of the treatment plans. My husband came to the center unable to walk because of spine surgery and with a diagnosis of a blood disorder.  As a result of Dr. Thorpe's thoroughness, it turned out that there was no blood disorder.  The usual blood tests provided inaccurate results. The physical and occupational therapists were equally caring and skilled. The therapies had him walking and slowly becoming self sufficient. The nursing care cannot be praised enough.They were always responsive to his needs and often checked in just to see how he was doing. Our care navigator, Ms. Enitan Macarthy worked to maintain quality care and made the transition home seamless. We owe a debt of gratitude to the entire staff for getting my husband functioning well enough to come home.

The management And staff are certainly very friendly and helpful as well as very awesome and…read moreinformative as well. The grounds and buildings are well maintained, organized and and taken care of by the grounds crew. It is extremely very easy to get to from route 7 indeed.

From the owner: At Sunrise at Countryside, we take a holistic approach to senior care, where everything we do has…read moreour residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

I really loved the fact the Administrator is trying to make positive changes in the building…read more Speaking with families, rounding, knowing the staff and residents. She is hands on and cares a great deal about the quality of care being given at this rehab center. She is fair and honest, works hard and has put the needs of the facility before her own. Kudo's to Catherine.

From the owner: River's Bend Health & Rehab Center is a 198 bed skilled nursing and rehab community conveniently…read morelocated 10 minutes from downtown Harrisburg, our states capital. The surrounding area includes the Susquehanna River and PA Farm Show complex home to the largest indoor agricultural event held in the United States. Our community offers beautiful outdoor spaces including a gazebo with views of our pond. You can enjoy what nature has to offer while relaxing or socializing with friends and family. The 24-hour skilled nursing care service provides: cardiac care, congestive heart failure care, IV therapy, pain management, post-surgical care, pulmonary care, stroke/neurological care and wound care management.

My mom was recently admitted to the inpatient short term rehab. Although the interior of the…read morefacility itself may not be up to par with some of the more modern conveniences available at a FEW of the other skilled inpatient rehabs, so far she is receiving safe quality care. Staff have been warm, welcoming and responsive...that is huge! Staff really do make all the difference! She is satisfied with the food, physical therapy, and communication. (It is still early in her stay so may update review later, but so far, so good). We referenced the Medicare star ratings in our selection process. https://www.medicare.gov/care-compare/?providerType=NursingHome

If your loved one doesn't have money to afford staying in the best rooms then it's worse then…read morehorrible. Two people in a room and just cold and ugly.

My father was in the Memory Care area for six months. It was a hell hole. Management apologized a…read morelot, but the staff in the back for the most part didn't care. They were on their phones at the desk and never looked up when I went to ask a question. I regularly heard the staff making fun of the residents and their families. My father was often in soiled clothes and everything he owned disappeared. The entire placed smelled of urine. We were lucky that a bed came available somewhere else.

It has taken me several months to write this review. When my dad entered care for the first time,…read morewe were extremely emotional. Bianca, the admissions person at the time sold us on the facility. When my dad went to Northside(locked memory care), they lost his belongings, his roommate kicked him out of his room in order to hang out with his girlfriend, and he was bullied. We brought up our concerns and Bianca, who had been promoted offered to try him in Southside. Bianca always tried to work with us, but when she went part time, all bets were off. He received good care on Southside, but they wanted him out because he was too difficult and required too much care. My dad fell while in Southside due to dehydration and was sent to the hospital. The hospital released him a few hours later and I drove him back. The nurse was livid. Soon after that we were told he needed to go back to Northside. The first night in Northside, everything that my dad owned disappeared including his blanket with family photos on it. A couple things returned( not the blanket with his picture on it), but every replacement I brought disappeared. While I knew this was a possibility, I did not realize that everything would be gone and no one would care because we signed a paper acknowledging they weren't responsible for missing items. My dad started loosing significant weight. The food was terrible and they were not given several of the item that were listed on the paper/menu. Bread was listed and they never had it. I overheard a nurse tell a resident on the Southside that that she would have to speak to management because they don't provide bread. No one really paid attention to whether he ate or not and other residents started eating his food. We began bringing him extra meals and water every time we came to supplement. He lost 30lbs. A large amount of the residents just stood at the nursing station. Several times that I visited, the nurses were on their cell phone and ignoring the residents. There were a few nurses who were completely dedicated, but they couldn't handle the whole group by themselves and management did not work nights or weekends to make sure that the residents were taken care of. Almost every time I visited, there was feces on my dad's bed linens, clothes and occasionally his other items. He was rarely dressed in his own clothes and they were falling off of his body. Multiple times he had a dried crusty diaper on that was hanging half way out of his pants. We were told that they went outside which is one of the reasons we really liked the place. They never went outside and never did the activities listed. If he wanted to go outside, we had to find a nurse willingly to let us take him out and then hope they remembered we were outside because we would be locked out. His was given multiple drugs one of which needed to have his blood pressure checked which they neglected to do and had to send him to the emergency room where they discovered that in addition to dangerously low blood pressure he was extremely dehydrated. My mom and I were 4 hours away, luckily other family members weren't. While visiting, one of the nurses, not realizing that I was there. Started making fun of my dad. He did this twice in the same day. I spoke to him the second time. I caught him a third time yelling at my dad because he was annoyed by his presence and then continued to talk about him to the person he was on the phone with. We were intermittently notified about drug changes and injuries. Some injuries to my dad's hands we knew that he bruised easily on his hands when he bumped them. One day when we were changing his clothes because he had been in the same dirty clothes for three days, we noticed a palm size bruise on his upper arm we were never notified about. I couldn't sleep and had nightmares about my dad being at the facility. I would go to work crying every Monday morning. We would not have kept him there if we had a choice and worried if we reported them there would be repercussions. I know that he will eventually die, but I was convinced he wouldn't last a year in that facility. The minute we could move him, we did.

I was attempted to have my father admitted into their skilled nursing care facility and they kept…read moretelling me that a 2014 workman's comp claim was halting his admittance as it was documented as his primary care insurance. I spoke to Medicare who confirmed that this claim was NOT his primary insurance. I also spoke with the workman's comp commission, who faxed them all of the pertinent information for him to be admitted. They still swore this was his primary insurer, which it is not! He was hit while driving a work truck and they awarded him a lifetime award for his knee injury, which is out of his control. The only way to have this removed is to have my father engage in a negotiation settlement. He is in the hospital and has been pending discharge for days! How can he engage in a settlement when he needs to help! 48 hours of efforts for them to tell me NO and for them to be unwilling to help- TERRIBLE CUSTOMER SERVICE! Imagine someone without resources trying to navigate this difficult process, they should be ashamed-- they are supposed to help others, not make it worse!

I would not recommend Heritage Hall to care for an elderly relative. My father was there for a…read morecouple of months and it was a terrible experience. We had problems with both the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions. She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it. Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection. Sarah continued to work there even after this. Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes & that I would like them back but they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

This company came thru for me at very short notice. Sue provided superb pre and post-operative…read moretransportation required by a medical practice. Reasonable pricing and reliable service.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

I had spent five weeks in hospitals or SNFs before being discharged. I live alone and knew I would…read morewant someone to be wih me to help me transition to my home. I called several home care providers who told me it would take as many as five days to find care givers. I needed someone to drive me home and begin care the next day. We Care could provide what I needed. They helped me complete the necessary forms, line by line. I was extremley anxious about being home. Diane and Sonia were able to support and encourage me through my anxious moments. They provided both physical and emotional support as I adjusted to being home. In addition, all my laundry was done, my bed changed, dishes washed, and my meals were prepared. They both went "above and beyond". I valued their companionship as I adjusted to being on my own. They became like surrogate family members, and I appreciate their caring and kindness above all.

From the owner: Our services range from Activities of Daily Living, Skilled Nursing Care and Skilled Registered…read moreNurse Visits. WeCare has earned a stellar reputation-which speaks for itself-by providing the solutions that improve the quality of life for our clients who need and desire assistance within the comfort and privacy of their own homes. We Care Private Duty Services, Inc., is a Nursing Referral and Residential Services Agency . WeCare has provided service excellence to its clients for the past fourteen years. WeCare is independently owned and operated. WeCare is licensed by the State of Maryland Department of Health and Mental Hygiene, Office of Health Care Quality. All Nurses are licensed and Nursing Assistants are certified by the Maryland Board of Nursing.

Staff is friendly and easy to work with on recovery from a locked shoulder procedure.read more

From the owner: We are a full service physical therapy clinic offering individualized care for our patients. It is…read morean honor and privilege to be able to help people improve their quality of life by providing quality/hands-on therapy intervention. We have compassionate therapists each with several years of experience and specialty certifications. Come see us and see why we are the area's leading provider of physical therapy services.