Everything from customer service to fast results. Thank you guys for everything. I highly…read morerecommend if you need cash advance.

Jackie was very nice and professional. The location was clean and welcoming with the festival…read moreholiday decor.

Net Spend is the worst, not Check City...the ladies in the office are wonderful. Once again Net…read moreSpend is holding my money hostage. They say I have had fraud on my account which is not true.I had them transfer money to my account from some mystery that I do not have access to on Tuesday, 3/11 and I didn't attempt to make any more transactions until Friday, 3/14. At that time they blocked my card and I just have to wait to get a new card. They have done this no less than five times in the last couple of months. *****BEWARE****** Do not use check City or Net Spend, They are crooks****

This is the worst check city location in all of las vegas. I travel all of las vegas for work and…read morego to the nearest check city location at the moment. I have been to this location N20 before and even though they have at least 4 or 5 people working in there they can't seem to do things in a timely manner. One time there was a hold on my account at a different location and these people couldn't figure out a way to clear it and said I need to go get that cleared at that location. I just went down the street to another location and they made some calls and cleared it like they are supposed to do. Then today I went to take out a loan and they said there was a note saying I am supposed to bring in my new paycheck stub. Like any normal person I don't carry my paycheck stubs around so I told them I'll bring it next time. After a few minutes of deliberating and going back and forth between the managers I could see I will be there for a while and probably be denied like the last time they didn't know how to resolve the issue so I asked for my card back and just went to another branch again (n26) and Of course within minutes at the other location I was given my loan and asked to bring in my paystub next time. ​ I borrow too much money from check city to have to deal with nonsense. If the other locations weren't so good, I would just go to another money lender. Give me my loan without the bs or I go somewhere else. It's that simple

Fast courteous helpful got my loan for what I needed in no time great place to do businessread more

A few days ago I went in here with desperate need of a loan and Adriana was able to go ahead and…read morehelp me to get the loan that I need it as soon as possible the process was quick it was easy as long as you have all the documents you need they give you money right then and there upload it to your debit card thank you so much Andriana for all your help !

My Experience with cashing my check was absolutely amazing. Lee Ann and Toni provided me with…read moreexcellent customer service. They were both very professional and knowledgeable about all the services that they could provide. I must say the customer service was top tier! Their assistant was totally appreciated! Respectfully, Atrebor Prince

A big Thank you to Claudia for helping me with my loan. As a gig worker, there is a short gap of…read morework during the holidays as television productions shut down, and financial assistance is a must to catch up after the holidays are over. Thank you Claudia for working so hard and making it easy for me to get a loan so that I can financially catch back up. I can breathe easier now that my bills are paid and I am back working on television and getting paid again. You are truly appreciated.

Melanie P. at the Craig branch solved an issue for me with an on line banking problem. She solve…read morethe issue quickly and was very pleasant. Thank you Melanie!

Every one of these branches is full of liars and people trying to do anything to make money off of…read moreyou. I closed my checking account last year and they begged me to keep my savings open and swore nothing could be taken from it. Today i notice missing money and call and they tell me they have been paying fraudulent bills out of my account with no checking account and no updated debit card and then has the audacity to tell me the merchant authorized this and i have no choice. Now tomorrow ill be closing my savings as well. This place is a huge scam and offers absolutely zero protection for your account regardless of how many time you tell them the activity was not authorized. HUGE RIP OFF AND ABSOLUTELY ZERO PROTECTION OF YOUR MONEY. Next step is B.B.B. and F.D.I.C. to report them.

James is always so helpful when I need some extra cash! I've been coming here for a while when I…read moreneed some emergency funds and they are always ready to help when needed.

I walked in there yesterday afternoon. Some guy behind a plate glass didn't even bother to stand…read moreto greet me. Immediately I got a very bad vibe. That is the most basic of customer service. A greeting with a smile. He asked me what brought me in. I told him I wanted to check into a small personal loan. He proceeded to rattle off a ridiculous amount of documents I would need. I told him t him that was too much. I walked out very dismayed. This brief experience was not good at all. Would I recommend? Definitely not. You are much better off getting a cash advance app than dealing with these clowns. I would never even consider going there again.

This bank always takes forever, a few points that make coming to a bank annoying:…read more 1 - only 1 to 2 tellers working. 2 - everything to meet a banker is meeting only. 3 - getting assistance is difficult through calling chase bank. 4 - no assistance or advice on an easier way to communicate/do tasks through chase app or physical bank. Also with a bank I should be able to take as much money as I'd like in any denomination I'd like. I understand coin shortage ect. But a bill shortage? I feel as if I should call the bank and ask if they have enough $1 bills for me which is kind of ridiculous in my opinion. All in all the branch is very clean, very nice but the processes in place is where it makes it 3 star bank. Not enough staff, money, information, products, or overall assistance. Things that can make it easier for business clients: 1 - direct phone line to an in house banker 2 - ability to order cash through app for pick up at branch 3 - ability to order chase blue cash/deposit bags 4 - available staff to assist without a long wait.

To:Chase Branch and Chase Corporate…read more Today on June 8,2026 my cat got locked and i tried calling customer service to help me unlock it after doing a long process with the first agent she asked me for my number to call me back for security purposes and NEVER got a call call back! The second agent John was annoyed from the beginning and would cut me and try to boss around during the call and just hanged up and yes I did tell him I was trying to report the previous agent, the third agent I immediately escalated and she was mad about it and when I went to the branch she had me on hold and hanged up WHILE I WAS AT THE BRANCH.!!! This is coming tor a customer who has been a customer for 15 plus years but not I'm going to start looking into going to another bank! I don't recommend chase to anyone! Sincerely Jesus Cuen

Recently moved to Las Vegas and wanted to open a local account. I wasn't waiting long before Tania…read moreM. called me to her desk. After some casual conversation, she got right to opening my account, everything went smoothly, and she was able to answer all of my questions and I had full services that day. I've worked in finance for, just shy of 10 years, I know what to expect as a member because I know what's expected as an employee of places like this. I believe Tania M did amazing job. Kind, helpful, courteous, and engaging. Nothing like some of these other, older reviews. In fact the next week my Husband opened his account at the same location, not with the same representative but, still a great experience.

The ATM machines at this branch never work. It's the closest branch to my home and 9/10 both…read moreoutside ATM machines aren't working.

There is no walk up ATM Did not understand why does it take…read more2 tellers to deal with one client

So, did you ever have one of those days... when... an auto withdrawal comes in, one day before your…read moredirect deposit? You know those days where a $59 transaction costs you $360 in bank fees, that the bank won't reverse? I did call the customer service line and they were able to adjust my error and credit me back $130. This was nice. They also told me that I could go to the local branch, and the manager there had more ability to reverse more charges. So what did I do? I went in. I spoke to Omar, who was very understanding, but did not have the almighty power to help me out, rather he said his manager would need to review this, and could likely help on Monday. This was a Saturday. Monday came and went, Tuesday came and went, Wednesday I get an email stating that the manager could not help me out because I was already helped. So who's lying? After eight years with this bank I have had enough. One hell of a "thank you" for a long time customer. I suggest to you to look elsewhere if you're looking for a bank. At least bank where they can get their story straight. BOOOO!

No one answers the phone. I just want to ask 1 question for a business account. Called 5 times.read more

Drive thru ATM took awhile to load through each section of questions and the depositing of cash…read more Maybe the system needs a reboot or an update... Very convenient when there is Drive Thur ATMs. This location also has walk up ATMs and full service inside. Great one stop bank with Bank Of America.