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    5.0 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    Millennial Home Lending - Scammy misleading mailpiece pretending to be from a different bank

    Millennial Home Lending

    (35 reviews)

    Chatsworth

    I wish I could give ZERO STARS! I've been working with Millennial since the beginning of March…read more Have provided them with everything they needed throughout the whole process; everything was going smooth. On Monday, 4/26/21, I received an email from our loan processor stating he received the payoff statement from our current lender and everything would be finalized by Wednesday. After not hearing back, I emailed him on Monday, 5/3/21 asking for an update...no response. On 5/6/21, still not having a response from our loan officer, I receive an automated email stating we have new documents to sign. I log in to find a "Loan Denial". Tried calling, emailing...no response! I don't know how we went from "closing in 2 days" to "denial". Between the fact that they completely ghosted me and this last minute switch, I want it known what a shady company they are!

    This is a joke of a lending company. They do not respond to emails or phone calls. We waited 3…read moremonths to see if our refinancing finally went through. We understood that yes rates were super low and they had a lot of work and COVID on top of everything. However, they had close to zero communication with us. It was ALWAYS us calling to follow up with them. They constantly left us in limbo with no answers. After chasing these people week after week, they finally make the sorry statement that we have to begin the entire process again from scratch because of their carelessness. I don't understand how they are still in business.

    Logix - Chatsworth Branch - Member, Jorge, at Logix ATM

    Logix - Chatsworth Branch

    (110 reviews)

    Chatsworth

    Switching to a credit union is one of the best financial decisions we've made!! Unlike traditional…read morebanks, credit unions are nonprofit organizations, which means they prioritize their members over profits. This translates to unbeatable interest rates--we financed a used car through Logix, and not only was the process seamless, but they also allowed us to purchase from private sellers like those on Facebook Marketplace. The customer service is exceptional; the staff genuinely cares about helping you succeed financially. The ATM issue always comes up but I feel like it's actually a PERK with Logix, you're not limited to just your credit union's ATMs--they'll even reimburse ANY ATM fees, even in pricey places like Las Vegas when the fee is outrageous. We don't pay fees!! I've also purchased a car with cash when we were outside of the range of another Logix and you can go into another credit unions branch to withdraw large amounts of cash. If you want better rates, better service, and better access, switching to a nonprofit credit union that cares like Logix is absolutely worth it.

    if your bank is part of their CO-OP network DO NOT DEPOSIT CHECKS into their atm. They use AI and…read moreI have a check in limbo thanks to this. I am out $6000 and getting slammed with late fees and piling up bills thanks to this company. What's the reason? their answer is "other" they cant tell me why they wont release my money due to a "computer error". ZERO CUSTOMER SERVICE and I am getting in debt even more thanks to the AI they use.

    Logix - Woodland Hills Branch - Fourth Of July decorations at Logix!

    Logix - Woodland Hills Branch

    (265 reviews)

    Woodland Hills

    We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

    I would like to express my sincere gratitude to Zina and Hannah for the incredible work they do…read more They are not only outstanding in their roles as customer service representatives and employees of the bank, but they are truly exceptional human beings. During one of the hardest moments I've faced, they supported me with genuine kindness, patience, and compassion. Their positive energy and the way they treat every client who walks through the door is something truly special. It goes far beyond regular customer service -- it comes from the heart. Because of them, this bank has become more than just a place I go for financial needs. It has become a family to me. I appreciate everything they do, and I am deeply grateful for the care and respect they show every single day.

    RateBeat - mortgagebrokers - Updated June 2026

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