I had an extremely disturbing experience with Kilbury's Feed Service in Arkport, NY. They performed…read morework on a fireplace insert/heater at one of my properties, and while the occupants were sitting in the living room, the unit exploded with enough force to send glass shards into the wall. This was not a minor issue -- it was a dangerous, life-threatening failure directly tied to the unit they serviced. We were notified of the incident on Monday and I contacted the company that same day and was told we would hear back. By Tuesday morning, there had been no follow-up, so we physically went to the business to speak with the owner. The response was dismissive. We were told he hadn't spoken with his business partner yet and that "they had trucks and pallets to unload" -- apparently a heater exploding in an occupied home is not a top priority. We even offered to have them come out and inspect the heater themselves, and they declined and wanted nothing to do with it. When we calmly asked that they contact their insurance company to begin the claims process, we were told it "wasn't their problem" and were hung up on. You would think hiring a licensed contractor would prevent something like this, but clearly that was not the case. Instead of urgency, accountability, or concern for safety, we were met with excuses and disregard. I will be pursuing this matter further. If this is how they handle a life-threatening failure directly tied to their own work, that should be a serious red flag for anyone else considering utilizing their services.

Best Feed store I have ever been to. Customer Service is Great and Friendly. I wouldn't go anywhere…read moreelse. I Love there flavored pellets for my Great new Trager Grill. I have bought 2 of my Trager Grills from Kilburys and they are the Best. Thank you Kilburys Feed.

Looking for a motorcycle helmet? This is THE place! Noreen, owner, works with each customer on…read moregetting the perfect fit for both comfort and safety. Their selection is huge and personal service is a great example of why "buying local" is best! The pricing is great, as well And, they sell a ton of MC clothing and accessories, too.

I was in need of a new motorcycle helmet and was struggling to find one. The selection near home…read more(Cycle Stop in Henrietta) was limited at best. I tried ordering a few online but you typically have to pay for return shipping. Which stinks! My daughter's fiance suggested Helmet World in Canandaigua, so we took a drive this weekend. I was wondering if we'd actually make it there. It's kind of out in the "boonies." A converted house. But walked in and was amazed at the inventory! SO many helmets to choose from! I did find the perfect helmet with the owner's(?) help! She was fantastic and helpful. They have some nice jacket selections as well. So glad I found this store! Would recommend this to anyone looking to try on helmets for the perfect fit!

Whispering Pines designed, built and installed our kitchen 2012 and then they built a wall unit…read morewith 3 cabinets and a custom cubby unit that sits on top of the cabinets for our bedroom. The quality of wood is soooo beautiful. We always get amazing compliments from anyone who sees the kitchen for the first time including from other service people who look with that "critical eye" of a professional. Both experiences- Whispering Pine never tried to sell us their design but helped us to bring our design to life. Over the years I have needed things from them: an extra shelf, extra stain/paint, shelf pegs and Whispering Pines looks back at our kitchen plan and provides them. Yesterday the spice-pull out from 2012 jammed (due to loose screw) and Edward from Whispering Pines came by and fixed the problem at no cost to us(13 years after the install)!!!!! The artistry, skills and work ethic that comes with Whispering Pines is unmatched.

Built us a custom wine rack cabinet using for its top an existing marble countertop pulled off a…read morecabinet that separates our kitchen and living room, then replaced that countertop with a remnant we picked from their stock to create a functional eat-in kitchen counter. Great work for a fair price and in a timely fashion.

she is the only florist I will order from, so many selections for ever occasion or for just…read morebecause.

Woke up this morning and ordered them to be delivered to my grandparents today and they arrived at…read morea perfect time, and they were more beautiful than I imagined! I also asked for some certain flowers and she did just that!