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Ray Beaudoin & Sons

5.0 (1 review)
Open • 8:00 am - 8:00 pm

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13 years ago

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CN Brown Energy

CN Brown Energy

1.0
(5 reviews)

My parents (in their 80s) have been using CN Brown for years. That ended today. They ordered oil…read moreon December 4th, were given a December 11th delivery date. On December 10th, they got a call saying the delivery would be delayed to the 12th. On December 12th, they got a call saying it would be delivered on the 13th (today.) After waiting all day and still not seeing a delivery truck, I called CN Brown and was told that their truck broke down and it would likely be at least 5 more days before they could get a delivery to Hollis. If I hadn't called today, I'm not even sure anyone would have reached out to my parents, and I am 100% certain that if I hadn't pressed it on the phone, they never would have shared that it would be at least 4-5 days more before they got the oil delivered. I get that vehicles break down and stuff happens but the lack of communication and transparency is just infuriating. And dangerous--had I not stepped in, my elderly parents would still be waiting for a non-existent oil delivery and very likely would have run out of oil. In December. In Maine. On top of that, when it became apparent to me that my parents were essentially screwed, i expressed my frustration with the customer service rep by telling him I would be sharing this experience with others. At which point he accused me of being threatening. FYI sir: when an unhappy customer warns others about bad service, it's not threatening. It's good old fashioned word-of-mouth and it's the price of doing business.

The worst customer service I've ever seen in my life! I ordered oil with Gavin on 1/20i was told…read moredelivery was not until 2/11, ok so on 2/11 no delivery then called to ask where oil was Tomeka said your delivery is on 2/14 so I say ok call 2/14 in am to confirm because I ran out of oil that am Gavin then confirm delivery at 830 am at 1130 my husband was called by Gavin saying oil not delivered because our driveway not plowed, total lie we were out late plowing, shoveling and sanding driveway for oil! Gavin states he's not calling driver to go back and we will not have oil delivered!! 3 weeks of waiting and being a customer for 20 yrs and that's how they treat people! im done with them I'll support a local company and never refer this place again!

Ray Beaudoin & Sons - utilities - Updated July 2026

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