No problem with this place at all. The staff are friendly, welcoming & the repairs guys are great!!! Love the quick attention they give you plus no long wait game. Bring your vehicle, front desk look at, and if you come in early enough you get a phone call about what needs to be fixed, cost & how long it will take. Been 3 time in 4 months, all I can say about this place, I hope I don't see them again . Because if I do, just put me in an office chair, and give me stocks options . How good is the 41OK???? The 3 accident not my fault, seriously. read more

My vehicle was damage due to ida they told me to bring it Dec 8 2021 and we just getting it back. When you call to get an update they tell you one thing and when you call to make sure it's ready it's a whole different story something happened. But they don't call to say hey it's not ready. No communication skills at all. Would not recommend this place to a flea. read more

I would never bring a car to this place again. Customer service is HORRIBLE. They do not communicate with you to let you know the status of your vehicle and do not explain things completely. It shows lack of care, and it sucks because I've been a Toyota owner for over 16 years. read more

I called twice to make sure they could accept my car. I told them in detail that it would not start, when my car was towed to the shop I was told to bring it else where as they only have body technicians and not a single mechanic who can work on engines. Just be aware the inside staff is not knowledgeable of own shops rules and regulations waste of my time and money. read more

I have been here twice now and i can say they are the best place by far to have your car repaired. They quality of work is great and the staff was nothing short of fantastic. Anna helped me with getting my car back up and running normal and was willing to work with my schedule. My car was repaired within the timeframe she said it would be as well. This is the only place to go for me. Thanks! read more

I have used this shop three times. Each time there was some sort of issue. The first time they were not quite finished fixing the truck when they offered it as complete. I discovered a row of screws on the bottom of the bumper that were not installed. They fixed it quickly except they missed one screw which was not worth mentioning. Second the dealership backed into something when changing the oil. This is their shop, so they repaired the damage at their costs but now there is a loud noise from the muffler in a relatively new Toyota. I suspect muffler damage was missed in the repair. Third, my daughter was rear ended with mainly bumper/tire damage. However, she now has a scratch on the hood of her little Mercedes that we do not remember. Of course we might have overlooked, but I highly doubt it. They offered proof that it was noted on the prior sheet but the wife does not remember this being noted when they did the inspection and you are not given a copy. The worst part is you essentially need to be able to legally prove they are at fault before they will even have a reasonable conversation about an issue. If not be ready for an extremely defensive response to any inquiry about workmanship. It seems all body shops have drawbacks. This one seems to have good craftsmen but they seem rushed causing oversights. You must be able to legally prove this oversight in order to have a non confrontational discussion even if it is to simply know if an issue exists. Unless you are meticulous about documentation and inspection, you might be better served elsewhere. Hopefully someone else will rate a shop positively for my future repairs. read more

I recently picked up my truck after they told me that it was ready. I had a missing part and some of the damage parts was not replaced. Once I get this matter taken care of I will never take my auto or refer this shop to anyone. Ray Brandt sucks. read more

(edits to emphasize certain points in response to the collision center attempting to review itself in the filtered reviews...) before I begin, let me apologize for any formatting errors. I am dictating this review through Dragon dictate software because I have a broken wrist. How did I break my wrist? 2 words: flag football. How did I come to know Ray Brandt collision centers? 2 words: stop sign. As in, "is that a stop sign behind that bush or... Screech!" no one was hurt, thank the goddess (the wrist was a week earlier) and State Farm pointed me to a list of collision centers they work with directly on these matters. I chose Ray Brandt because they were the closest. Issue number 1: the VIN number that they recorded my car as having was off by one digit, which resulted in their computer system misidentifying the model. While I feel that they were honestly on my side at this point, trying to arrive at a figure that would equal "totaled" for me, the way Louisiana insurance works is that 75% of the car's value or more needs to have been lost to be considered "totalled." Their estimate came out at 75%, but for a model that cost a few thousand dollars less than mine. Even when this was the only problem I had with Ray Brandt, I appreciated they were trying. It doesn't seem like a big deal, though it is amazing how much difference one number makes! Which brings us to... Issue number 2: my car is not insured in the state of Louisiana! I was not keeping this a secret from Ray Brandt. My insurance card is issued from California, as are the car's license plates and registration tags. Here's a fun fact about California insurance laws: "totaled" equals 100% of the value of the car. So in other words, despite their best intentions, there was no way this car was going to be totaled for me. Why would I want my car totaled? My tenure in New Orleans is coming to a close in about a month And I had been planning on trading that car in for a new one before I left anyway. Totaling the car was really the only way I could be sure that I'd have a car to leave town in on time. And here we go to... Issue number 3: when Ray Brandt called to regretfully inform me that my car was fixable, I asked them if there was any way to stop this process. At that point, they were fully aware of my personal situation, and seeing as they deal with these matters professionally every day, there is no way that I could interpret their response as anything other than an OUTRIGHT LIE: they told me I had NO CHOICE but to fix the car. They assured me that it would be done in 3 or 4 weeks probably... And they would get working on it right away. I IMMEDIATELY called my insurance company to verify what they said and OF COURSE I had a choice. I did not need to get the car fixed! I could opt instead for the payout. State Farm even told me what the value of my dead car was, so that I knew what a fair price would be when I went to sell it for parts etc. ($3600). I called Ray Brandt back immediately (elapsed time between agreeing to the repairs they claimed were unavoidable and requesting that they stop said repairs: LESS THAN AN HOUR) and told them that I did not want the car repaired. I told them that I was interested in selling it and asked if they would be interested in buying it. They said they do not do that. So I opened up a phone book and found someone who does. That gentleman went to look at the car the next morning, and immediately came back with an offer of $3500. Bringing me to... Issue number 4: when somebody came to look at my car, Ray Brandt suddenly changed their mind about wanting to buy it. they offered me $1500 for it. When I balked at that number, they assured me that I would not find a better deal. They also told me that for anybody to take possession of the car from them, they needed to be paid almost $1000 for the work they had already done to the vehicle. What work? The tear-down for the estimate. When I told them I did not understand why the insurance company doesn't cover that, they told me that's just how it is. Issue number 5: of course, I called State Farm and asked them if that's just how it is. That's not just how it is! State Farm settled the bill with the collision center that day. So did Ray Brandt really not know how it works? or were they trying to get paid twice? Of course, having your car destroyed is never a fun time. but I would be hard-pressed to imagine a way that these people could have made this entire process any more difficult than they did. I have reported them to the Better Business Bureau and I have informed State Farm of their shady practices. may they burn in hell, amen. read more

Be aware before you choose Ray Brandt Collision. I brought a 2006 Trailblazer in for repairs in Nov 2017 that were the result of being rear ended. Not a lot of damange, bumper needed to be replaced, muffler was mangled and needed to be replaced, and I told them when I brought it in that there was a problem with the right rear shock as a result of the accident. They immediately agreed with the bumper and muffler repairs, and said they would review the shock problem once they started work on the car. I received the quote that was sent to the insurance company and was told the car would be ready within 5 days. Everything seemed fine, until I called to check on the status of my car (was told they would call me with updates, but never heard from them) and learned that it would not be ready as promised, but would be another 4 days. As a result, I had to go get a rental car for the remainder of the repair time. When I called again 4 days later (note no one called me), I was told I could pick up my car after 5pm. When I picked the car up it was already night and dark outside. From what I could see at the time, everything looked fine. As I drove home, I noticed that the rear suspension was still not right. When I got up the next morning to check out the work, I noticed that the body work that was perfromed looked great, but when I climbed under the car to check on the shock I noticed that not only was the shock not replaced, the muffler had not been replaced either. They had just bent it back in place and the mangled muffler was still on my car. This was a major issue for me since Ray Brandt had billed the insurance company for a new muffler, while just trying to bend the old one back in place. When I called to find out why it was not replaced even though the insurance company had been billed as though it had I was told there paperwork showed it was replaced (obviously falsified), but I could bring it back in and they would look at it. Upon arrival, it took 2 seconds to admit they didn't do the work they were suppose to. I asked about the suspension/shock issue and was told they looked at it and didn't see any problems at all. I asked them to look at it again because it was obvious when driving it that something wasn't right. When I picked the car up again, the muffler was finally replaced but the shock issue still existed. They again told me it was nothing with the shock as they had checked them out. The next weekend, I changed the shocks myself (money out of my pocket that should have been covered by the insurance company) and found that the right rear shock was bent as I had expected and told Ray Brandt. Obviously they never even looked at the shock. While the body work performed was excellent, if you decide to have your car worked on at Ray Brandt Collision make sure you check everything they are suppose to do because you obviously can't take them on there word. Based on my experience you would be better off just using a different place. read more