We had American Fireplace install our fireplace, as did my sister-in-law. Our installation was very…read morewell done, incorporating a special grate. We chose the tile and the principal designer, Erin Sharp, designed a fireplace around these. See photo with green tile. My sister in law had a fireplace window crack. She called, and Erin had a technician there the next day to fix a flaw and replace the window. The fault was with the manufacturer, not the installation. So I recommend this shop highly for design, installation, and service.

On 7/19/2023 Dan and his sidekick came out and cleaned our propane fireplace. When they left…read moreeverything seemed to be working great. However, when I turned the fireplace/pilot off and turned off the propane line the problems began. When I turned the propane line back on and attempted to light the pilot it did not work. I called the company and reported the issue. Dan responded that pressing the "flint" button 3 times rapidly should cause the pilot light to work . I did as Dan requested but the pilot did not light. The final solution Dan offered was to lift the window on the front of the unit and light the pilot using a firestick. This worked but I am very dissatisfied with the need to always lift the glass and use a firestick to light the pilot. I suspect that during the cleaning process the lighter mechanism that is the standard way the fireplace manufacturer expects to light the pilot was misaligned with the burner. Dan never offered to come out and review the issue on-site.

Great business. Great crews…read more Fair priced. Trustworthy. Used for fireplace cleaning and chase replacement/installation. Owner is a fair honorable person who stood by his work and when it became an issue that needed work that was beyond their scope...immediately made the arrangements for the completion of the job. Recommend and will use again.

The home I bought had an old wood stove installed. I contracted Advanced Chimney Specialists to…read moreremove the stove and chimney. The team arrived on time, removed the stove and chimney parts, closed up the opening in the roof and replaced the shingles! All of the team was very polite, made sure all debris was cleaned up and hauled away what they removed. Great job! Very happy customer!

John at Hearth Expressions (Minocqua) recently installed a Lopi Answer in our home. John was…read moreextremely professional, responsive and punctual and the installation was performed beautifully and cleanly. He really knows his stuff (he immediately knew how to deal with a difficult roofing situation our house presented for the stack). We have since used the Lopi Answer a number of times and it is a joy to use. It is an excellent product combined with great service and installation.

From the owner: Hearth Xpressions Provides Wood, Gas, and Pellet Fireplaces, Inserts, and Stoves to the Minocqua,…read moreWI Area.

One of the best I've met! Was thinking my 30 -year-old…read moreoriginal A/C was needing replacement..... NOPE!! Ray inspected, and two days later came out and checked the 'charge', and then cleaned the condenser. Son-A-Gun! Everything worked as it was supposed to!! Both Lisa and Ray are very cordial and genuine. There could never be a-higher recommendation. Practical, honest, and common sense. Saved us thousands of $$$$$!

We have used Ray's Heating & Cooling for 30+ years. They have always been timely, professional,…read moredependable, and provide quality service. We highly recommend them!

Buyer Beware.....We recently purchased 2-fireplaces from Fireside Hearth and Home for our new…read moreconstruction home which also included installation. They came and delivered and partially installed the 2-units. Upon asking several times why the installation wasn't completed, we were told that the final payment is due NOW and they will return later to do the startup (as they call it). No where did I sign a contract stating these terms and there is no reason why they should be paid in full if the installation is not completed. Dan, the owner, was very unprofessional and very difficult to deal with throughout the process. I would not recommend this company.

Since 2019, Minocqua Fireside Hearth and Home (MFHH) serviced our 2 gas fireplaces seven times…read more Spring 2024, one of the fireplaces began to malfunction by popping on, poofing off, and blasting on again for the duration of its operation, no matter how long it was 'on'. MFHH serviced that unit then and we paid the bill in full, but upon using it again in the autumn, the fireplace did the same, scary thing. We called for service on both units, repair and preventative, 10/01, which was scheduled for 11/01. MFHH called to confirm service to both units which was affirmed. Though the tech identified a broken part, he advised that would not repair the malfunctioning unit, nor did he service the other fireplace. Replacement of the part was scheduled for 11/20 which he did. We paid the bill in full but complained the fireplace was still malfunctioning. After the owner came back to town, MFHH attempted to schedule warranty work for 12/27, which we determined to be unreasonable, resolved to find someone else, and asked for refund of half the trip charge, upon which the owner, Dan Massignon, fabricated unacceptable behavior on our part, ludicrous since our behavior was no barrier to scheduling and servicing the gas fireplaces in our home this time, or half a dozen times prior, and only materialized after we realized MFHH was either incapable or unwilling to actually fix the malfunctioning fireplace, fulfill the service request by omitting one fireplace, and by unreasonably delaying warranty service. Unless you like spending money for being defamed, DO NOT USE Minocqua Fireside Hearth and Home!

What started as a drying well has turned out to be a fortuitous relationship with J-Goods and their…read morevery knowledgeable staff. At the urging of our well expert, we started watching for leaks and drips that might be adversely affecting our well's supply. Sure enough, the ancient front spigot was losing a fair bit of water daily (in the dry conditions, it was hard to notice until we got a pail under the spigot). One call is all that it took for Dan to make his way over to look into the problem. I had hoped it was just a matter of a gasket, but the age of the spigot put the easy fix out of reach. Dan assessed all of the spigots and recommended shut-off vales for all of them, which brought me great relief. Now we are in control of the water situation and will (hopefully!) eliminate future surprises. Based on our discussion, I felt very well-informed to make the decision and I'm super pleased with his work. While he was in the basement with us, he mentioned the fact that we're still using fuel oil. While not ideal, we simply hadn't started moving that project ahead. Yet. Insert Dan, who talked to Andy, and just two days later Andy was here to similarly educate us on a propane conversion. Talk about full service! Just one phone call and I'm crossing things off my list of house projects; badda-bing! Suddenly the weight is off my shoulders, our list of house ToDos seems so much more manageable and I feel like we are in good hands. Thank you to the J-Goods team for making us newcomers feel like VIPs!

The price was way overpriced. They schedule based on previous customers and then if your first or…read morelast you get to pay mileage. I like Beauchamps.