This was some of my feedback to Ray 1 week after he cleaned my chimney:…read moreGood afternoon, I wanted to provide some feedback regarding the chimney service you provided last Friday. it is important to note my roof required no ladder to access it. The home is built in to the side of a hill and can be walked on 1. Invest in paper covers for your shoes/boots to be used each time you walk through someone's home from outside. You were in and out of the home several times, leaving a trail of dirt each time. Your customers should not have to Vacuum your footprints. This is a standard in most service industries. Not having shoe covers is disrespectful towards your customers homes. 2. Purchase several smaller, narrower attachments for your Shop-Vac. A 5" wide, all purpose vacuum hose doesn't cut it. Generally speaking, I appreciate the inspection and the general cleaning of the chimney, but overall would rate the job as incomplete: 1/5 The reason for such a poor rating is due in part to not having the right attachments with your equipment inventory and not being able to clean around the box itself effectively. In short, you were sloppy, annoyed at having to check another part of the box, and very anxious to get paid and move on. You were in so much of a hurry, you left your ash bucket in the house and I had to chase after you before you sped away. I spent more time vacuuming and cleaning up after you than you spent cleaning the chimney. I received superior service when Randy owned the business. You were called because I still had his contact information. Lesson learned. I will not be using your services again.

Of the several chimney cleaning services we called in the Northwoods, Ray's was the only prompt…read moreresponse. He was very easy to communicate with as we worked to find a good appointment time. He came when expected and did his job. Called me right away with results and his findings. Sometimes it is a challlenge to find good service in the Northwoods. We will definitely be calling Ray again!

Buyer Beware.....We recently purchased 2-fireplaces from Fireside Hearth and Home for our new…read moreconstruction home which also included installation. They came and delivered and partially installed the 2-units. Upon asking several times why the installation wasn't completed, we were told that the final payment is due NOW and they will return later to do the startup (as they call it). No where did I sign a contract stating these terms and there is no reason why they should be paid in full if the installation is not completed. Dan, the owner, was very unprofessional and very difficult to deal with throughout the process. I would not recommend this company.

Since 2019, Minocqua Fireside Hearth and Home (MFHH) serviced our 2 gas fireplaces seven times…read more Spring 2024, one of the fireplaces began to malfunction by popping on, poofing off, and blasting on again for the duration of its operation, no matter how long it was 'on'. MFHH serviced that unit then and we paid the bill in full, but upon using it again in the autumn, the fireplace did the same, scary thing. We called for service on both units, repair and preventative, 10/01, which was scheduled for 11/01. MFHH called to confirm service to both units which was affirmed. Though the tech identified a broken part, he advised that would not repair the malfunctioning unit, nor did he service the other fireplace. Replacement of the part was scheduled for 11/20 which he did. We paid the bill in full but complained the fireplace was still malfunctioning. After the owner came back to town, MFHH attempted to schedule warranty work for 12/27, which we determined to be unreasonable, resolved to find someone else, and asked for refund of half the trip charge, upon which the owner, Dan Massignon, fabricated unacceptable behavior on our part, ludicrous since our behavior was no barrier to scheduling and servicing the gas fireplaces in our home this time, or half a dozen times prior, and only materialized after we realized MFHH was either incapable or unwilling to actually fix the malfunctioning fireplace, fulfill the service request by omitting one fireplace, and by unreasonably delaying warranty service. Unless you like spending money for being defamed, DO NOT USE Minocqua Fireside Hearth and Home!