***Revised***Terrible service and work. Had them install a brand new toilet just over two years…read moreago and it appears that the wax ring has already gone out. Leaking from the base. I used them once before for another job where the work was fine but terrible attitude by the technician or plumber. He clearly did not want to be there. Never again. ***edit: I had another plumber come out and the issue was unrelated to the work Santhoff had done. As a result, I have updated my rating. However, based on Santhoff's response to my original rating we clearly have a difference of opinion about backing up your work. Had this been handled differently, Santhoff would have retained a customer who has had 3 separate jobs with them. I won't be using them again.

Plumber came out for service fee of $69 for water spilling out of the a/c furnace area and he said…read morethere was a clog and if I wanted it unclogged he could give me an estimate and the fee would be applied if I had him do the work. He gave me an estimate of $447 which seemed really high but I let him do the work. It took less than an hour for him to unclog it with a snake and then the charge was 447 plus 69 so the total was $516!!! Apparently I have since learned that this is about 3x the normal rate. A good example of dishonesty with the rate and taking advantage of a female. I should have gotten bids but was worried. This company gives the plumbing business a bad name.

We had a leaking valve and needed to add a gate valve.. Chris came out the same day and replaced…read moreboth. The price was very reasonable and we always call them for any plumbing issues. Can't say enough nice things about them.

Today we had to call a plumber for a leak in the yard ,and I just want to say that Chris and his…read morepartner were absolutely AMAZING!! And did such a great job. I had a plumbing company I usually use but they couldn't come out until Monday and this needed asap attention. I think I will just use Texas Plumbing and Backflow and always ask for Chris :) seriously thank you

Two plumbers arrived and scoped sewer line for possible break. Obviously well qualified…read more On time. Thoroughly discussed issue. Reasonably priced. Couldn't ask for better service.

Aedile Plumbing installed a new water heater and removed the old. Their pricing is competitive…read more It's a plus for me to use a local company. The quality of installation was much higher than I expected an so I was very happy. The installer and helper worked very well together so the job was completed in a relatively short time. I recommend Aedile Plumber.

Great but pricy..quality good Invoices akward..office staff…read morefriendly and old antiquated

service n Texas City, Tx…read more I had a whole house sewer clogged up. The plumber sent out, removed one toilet and "said" he ran 100ft snake and couldn't find any problem. He reinstalled that toilet and then used an auger on the other toilet. Still nothing cleared. Went back to first toilet, said he didn't clear the toilet itself, so used auger on it, nothing cleared. Told us that we should have one good flush before it backed up. He was here for 3 hours, said he gave us a "discount" because he couldn't clear it. Soooo, we paid $400 to have a toilet he removed put back. I would not recommend this company .

Had a sudden clog in our shower. Called first thing in the morning and they were able to make a…read moresame day appointment (within a couple hours). Service was quick and the team were very friendly and informative.

I asked for help with a variety of plumbing tasks. I got message confirmations of my appointment…read morefrom Graham Plumbing and a notice that the plumber was on the way. Benjamin arrived on time and set to work. He was professional and courteous, and my wife and I were very happy with the results. We've already made an appointment to bring him back to install a bathroom sink next week. And the price was very reasonable given Benjamin's time and everything he accomplished.

Texas Master Plumber has been my go-to for several different projects in the past few years. They…read moreare prompt, friendly, fair and patient (even when the mysterious source of water in the kitchen floor turned out to have nothing to do with a plumbing problem). When a 20 year old sink fixture in the primary bathroom broke, they took the time and trouble to find the exact replacement. Highly recommend.

I rarely leave negative reviews, but I feel obligated to share my experience…read more I called this plumber because my shower was only producing hot water and had no cold water. At the time, I didn't know what brand the shower valve was--I simply described the problem and expected that a licensed master plumber would either be able to diagnose it or tell me if it required someone with more specialized experience. Once he removed the trim and exposed the valve, it became clear that he was unfamiliar with the fixture. He repeatedly commented that it looked unusual, didn't recognize the cartridge, and eventually said he needed to do some research. Then when he was trying to put everything back, again didn't seem to know that the handle and the cartridge needed to align in a specific way, he broke the cartridge stem, which became lodged inside the handle, leaving both the cartridge and the handle damaged. Afterward, I did my own research and learned that the fixture was a Newport Brass valve. The following day, he called me with a replacement cartridge recommendation, but it was for the wrong part and was not compatible. At that point, I decided to find someone with Newport Brass experience instead of having him return. After discovering the handle had also been damaged, I called but he didn't pick up but then sent a text and explained the situation to gave him an opportunity to acknowledge the damage or offer to make things right, but he never did. My frustration isn't that he didn't know this particular fixture. No plumber can be expected to have experience with every manufacturer. My frustration is that once it became obvious he was dealing with something unfamiliar, he didn't stop. A true professional knows when a job falls outside their experience and is willing to say, "I'm not comfortable proceeding because I don't want to damage your fixture." I would have respected that completely and found someone with Newport Brass experience. Instead, what should have been a straightforward cartridge diagnosis became a much more expensive repair because he continued working on a fixture he clearly wasn't familiar with. Update: text received from Texas Master Plumber "The cartridge was faulty and already needed to be replaced. That's why it broke while I was turning it. I explained it was going to be $600-$800 to repair it before the stem came out of the cartridge. You made a decision to get another plumber that was "more familiar" with that product. If they're telling you the trim is broken, they're not as familiar with it as they say they are. The trim isn't broken. The cartridge stem is inside the trim and can be removed when the new cartridge is installed. The cartridge is the only piece that needs to be replaced. Sorry you're having trouble. I had the correct parts ordered and was happy to help. But, since you've got another company involved and they're giving you bad information, I'm out." It's a Newport brass 3/4' thermostatic valve 1-540 that needs a Newport brass cartridge 1-102. The stem is built in and not inside of the trim. And he was referencing to a Santec part, although it may be compatible but he didn't mention anything of it.

Mike with Excalibur Plumbing has been great to work with. It's important to have a plumber you can…read moretrust, and we have found our guy in Mike. We first contacted Mike when getting a second quote on some work we had been told needed doing by another plumbing contractor. After we explained what and why we needed, Mike explained that we didn't need that job at all and that once we fixed this primary problem, this secondary problem would clear up. Sure enough that's exactly what happened and we avoided spending $10K+ on a job that we didn't need. Mike came out to do some other work for us and took the time to explain and give feedback on some other things I asked about and even some things he noticed that could cause problems in the future.

Excalibur Plumbing was able to pinpoint my gas leak and fix it promptly. Thank you Mike for…read moreexcellent service

Please read! Over…read morethe past several months I had issues with my Navien tankless water heater. Several plumbers have come and gone without resolve. Navien asks you use one of their certified companies to diagnose. Alfonso's team came out and started the process. For a couple of weeks I was frustrated at the process that Navien makes the technicians take to solve the issue. Paying for parts I may have not needed etc. Understandably, I started to become frustrated and upset. So I would reach out to Alfonso for clarity and resolve. He was extremely patient with me and understanding the whole time. Hearing me out and my concerns while also breaking down the process and why it needed to be done this way. Over a few weeks, Alfonso came out and solved the issue with a check valve malfunction, after having replaced the motherboard and flow sensors (which for the Flow sensor they helped get Navien to cover). The diagnoses payment was steep in my opinion, but I would consider paying it again to have Alfonso and his crew fix an issue I cant solve. What's my takeaway? in summary, Alfonso and his team where with me in my frustration and didnt give up. Alfonso kept telling me "I am here with you to get this figured out until the end." To me, having someone like that care about people enough to not give up or get overwhelmed and pass the buck, is incredibly hard to find in people now adays. I pray continued success for Alfonso and his team and they will be my "go-to" for years to come. Thank you to Sirius plumbing and thank you for not giving up on this plumbing issue.

Thank Goodness! They answered there phone when no one else did. So grateful! Saved me when the…read morewater was going to flood the kitchen. The water just started pouring out if the dishwasher. It wasn't even on so I knew it had to be a plumbing problem. Took them 30 minutes super professional and clean!! Had a clog in the water line. It was disconnected.