Had a great experience with Kim. He installed a new valve and quick connector on my gas line for my…read morewhole house generator. He also replaced my old hose bibs around the house and upgraded the plastic valve on my water heater to a solid all metal valve. Kim was punctual, straightforward, and honest, with very fair pricing. The work was done quickly and professionally, and everything works perfectly. I highly recommend Kim and Drain Control for any plumbing or gas line work.

Flat rate quote helped. Great communication and work was done correctly the first time.read more

1* is too high , although nothing lower! Buyer Beware!…read more 7 years ago we contracted Island Mann to redo our the master bathroom plumbing to include install jacuzzi tub, shower enclosure and all plumbing drains, hook ups etc. This included removing the sub floor to update pipes/drains. Over the next few years we were able to use the tub infrequently because the draining water resulted in backing into the shower. We used the tub infrequently as the effort to not flood the bathroom from overflow was a nuisance. Island Mann told us something must be stuck in the drain...Fast forward to late 2024 when we developed a leak in the shower drain running downstairs into a closet. 2 professional plumbers said the drain pan/drain failed after looking at the opened ceiling in the closet downstairs where the leak found its way out. Today, my go to plumber guy demos the shower floor and removes the drain pan and drain and finds that the original install was incorrect!!! The Kerdiboard covering on all walls and floor was not sealed at the edges of the shower walls and not at the wall side of the long drain. There is also mold as the backing drywall was soaking up the water from the failed seal at the drain and moisture from the edges of the shower. The drywall was moldy. IN ADDITION - my plumber cut drywall from the downstairs closet to expose the drain pipes above. On cutting into the vertical wall, he found that the original pressure fitting still contained the original plug for the pressure test. The plug in the drain line restricted water flow. That is now removed and the cause of the restricted flow to cause the tub to backup identified and fixed. Certainly incompetence on Island Mann installers to overlook removing this part and not installing a cap. Essentially Island Mann plumbing does not know squat about redoing shower nor careful about the quality of the job. We spent lot of money and got screwed by incompetence. I laugh because they made a bid deal that we must use KerdiBoard instead of hardiboard or something else for waterproofing, and that he must install Kerdiboard correctly or the job would not be guaranteed. If they would have sealed all the edges carefully we would not have the leak and moldy drywall in back of all the waterproofing shield. We did have unsuccessful plumbing encounters with them after the bathroom install with regard to some leaks and minor plumbing in other part of the house - they overcharged and refused to open some pegboard in the garage to reach a leak, all very petty. I would avoid this contractor like a plague!!!

I was quote a $69 Technician Fee which doesn't apply to the services. Nor was I given an estimate…read morefor the requested services. They really wanted me to give the $69 without assurances that they could perform the work or what's an estimated cost for this work. She spoke to me about an hour later and said that the technician fee would be $90. Still no estimate of the total cost. I explain that we're a non-profit organization and we can give them a blank check and that I needed and invoice to submit to the Board of Directors for approval. I never received it, yet the technician wants me to meet him and pay the technician fee. NOT GOING TO HAPPEN ! I personally don't feel Comfortable using this company because I couldn't get the information I requested.

Update from last review..... no one ever showed up to finish the work. I've since found out that…read morethe reason why the pipe continues to leak is because the entire Pex line needs to be replaced instead of being cut and having a coupling installed. They cut corners by improperly installing the coupling instead of replacing the whole pipe and wanted to charge me as if they did the work correctly. To lie and say they would return to finish is unacceptable. They knew I was on to them, which is why they never returned. It's sad that they have run a great company into the ground when they took over!!!!

Tried doing a DIY , and needed help after mess up. Called them that morning to set up a…read moreappointment. They arrived later that day , since they were in area. 2 young men , both friendly and asked about problem . Summed it up repaired one handle shower, cartilage was broken off in pipe. Price was reasonable , I had the part so it made it cheaper. So note if you know the problem, and can get the part it will save you some. Satisfied customer because we can shower/bathe once again , without that worsen drip that turned into a mini waterfall.

Beware: Texas Premier Plumbing Did Not Complete the Work They Claimed…read more I hired Texas Premier Plumbing twice to tunnel under my home and replace all cast-iron plumbing. Both times, I was told the work was complete. A few years later, I had another plumbing issue, only to discover that cast-iron pipes are still under my house -- meaning the work I paid for was not fully done. When I tried to address the issue: * Phone calls were ignored. * Emails went unanswered. * When I finally called from a different number and asked to speak to the owner, I was repeatedly given the runaround by the receptionist, probably the wife. Once she realized I was recording the call (for accuracy), she hung up on me. Now, they won't answer at all. This level of dishonesty, unresponsiveness, and avoidance is completely unprofessional. I'm escalating this matter to the Better Business Bureau and considering other options. If you're considering using this company, I strongly recommend you think twice. I trusted them -- and they failed me.

We have had 2 great experiences to date (hence 2 stars rather than 1)…read more We had a leaky faucet and booked an appointment with Leo 2 weeks in advance to fix it. My wife rearranged her schedule for the week and we had an 8 am-12 pm slot. However, it appears that, despite booking two weeks in advance, Leo was assigned to a (more financially lucrative for the company?) plumbing emergency and, in fact, was not able to make our appointment at all. No one else was sent to replace him and, unfortunately, I have work at 1 pm. Very unprofessional scheduling experience although Leo is an excellent and honest plumber.

I couldn't be happier with the service Epic provided. He came out to repair a bathtub faucet that…read morehad been leaking behind the wall after I unsuccessfully attempted the repair myself. While YouTube can be a great resource, there are definitely some things that only come with experience and knowing the tricks of the trade. Christian (Epic Plumber) quickly identified what needed to be done, installed the new faucet correctly, and even verified the repair by using the access panel behind the tub to ensure there were absolutely no leaks inside the wall. That extra step gave me real peace of mind that the job was done right the first time. He was professional, courteous, and respectful of my home. One thing I especially appreciated was that he put on boot covers before coming inside. I don't allow outside shoes on the upstairs carpet, and without me even having to ask, he took the initiative to protect my home. It's becoming harder to find contractors who genuinely care about doing quality work and treating a customer's home with respect. Epic exceeded my expectations, and I would not hesitate to hire him again or recommend him to anyone needing plumbing repairs.

Seems like I always have plumbing issues during holidays. This time around my sink clogged up…read morebefore Easter. Donnell was my plumber. He was nice, explained everything that was going on thoroughly, and got my sink draining again. Big thanks!

John was the first to respond and make himself available for my emergency plumbing request sent to…read morevarious businesses via Yelp on a Friday night. I sent him a few pictures of the leak prior to the appointment and he was able to give me a ballpark estimate right away. He kept up good communication via text message and arrived punctually. During the job he was honest, professional and thorough, making sure that everything was good to go before leaving. It was pretty clear that he enjoys the work that he does. When the water pressure dropped again a few hours later (which ended up not being his fault), he came back out for free and stayed for as long as it took to identify and fix the root cause of the issue. He was happy to answer all of our plumbing-related questions and offer advice to prevent these issues from reoccurring in the future.

Jordan Reed was very responsive literally responded the same day to my Yelp request and was able to…read morecome to my house and replace my pipe in the side of the house the very next day. He called an hour before coming to the house and explained what was wrong and helped me understand. He provided a year warranty if anything was to go wrong and went and got the materials the same day. Him and his team got the job done really quick and showed me the fix and how to handle things in the future. I would recommend Jordan and his team for fast and quality work and will use them for anything in the future!

I am not one to write a review, but I am so impressed with Primary Plumbing Services. Their…read morecustomer service is top notch! This company not only has great plumbing technicians but I am also very impressed with the logistics of making this company run. Stacy is on top of things, I always get a call back when I request information. PPS replaced all the plumbing from the street to the back apartment on the property. Not only was it done on a timely manner, but very clean as well. This company has done small jobs and large jobs for us and am very happy with their services. The value for the money is fantastic. If you want a plumbing company that is professional, organized, friendly, reputable, Primary Plumbing Services is the one to call.

10/10 would recommend to all of our family and friends! Amazing company that addressed our concerns…read morein a timely manner. Technician was very knowledgeable and explained the situation thoroughly to us and got the job done efficiently.

Horrible company !! Flooded my house and did $35,000 damage to it. He will not give me his…read moreinsurance, or he does not have any. Do NOT use this company !!!!!

Mike was great! He responded quickly. He made us an informative and detailed bid. It was…read morecompetitive. Once we agreed to have M&M do the job, the work was quickly scheduled and performed well. I recommend Mike and his team!