We have been using Raymark exclusively for about 8 years, starting with a water heater replacement. At the time we loved that it is a truly family business and the moderately reasonable cost. However we chose to go with their recommendation for a water heater that was supposed to last at least 10 years. With only two adults who are rarely home in the house and less than normal usage, the water heater they advised us to buy from them and have them install is now leaking, and we hadn't budgeted to replace it this soon. We are quite unhappy. read more

Raymark Plumbing went above and beyond the call of duty in completing a very unusual new construction plumbing project that presented many challenges of every description.....but they didn't give up on me. Raymark demonstrated loyalty and dedication to me, their customer, at all phases of the project. The estimates were clear and coherent and the price was more than fair. Every time I see one of their trucks going down the street I am reminded that they did an excellent job, and I am so glad I chose them for the project. read more

I have a leak in my water line to my house right now so the city of Kirkland had to come out to shut off my water so it wouldn't continue to leak. I contacted Raymark yesterday and was told that a technician would contact me soon to come out and take a look ASAP because they know that I am without water to my home in Kirkland. I assumed I would hear back but when yesterday but when I woke up this morning with no contact from them I reached out again only to find out that they don't service the area I live! In addition to it being difficult to live in a house without water, both of my kids played in High School sports games last night and had to go to school without a shower. When I told the person on the phone that I could have used that information yesterday she hung up on me. No sorry, not let's see how we can help you, no nothing. If they are in fact located in North Seattle they are only about a 20 minute drive from where I live. They have no heart so will not get my business and I hope not yours! Now I sit in a house without water and have no idea if I will be able to get someone out by the weekend. Thanks Raymark! read more

We had a great experience from our initial call for service through job completion. They communicate well and were both professional and a pleasure to work with. The quality of the work was top notch and they were very clean and safe. I would highly recommend them and will use them moving forward. read more

A sewer sump pump for a backyard cottage stopped working on sat oct 26th 2019,Ty from raymark came sunday morning.This pump is located in a 4 1/2 foot tall crawlspace under the main house and was permitted and approved for use 9 years ago. I called raymark as they respond 24 hours/day for emergencies. Ty called me back and stated he could be there in about an hour which was great. There was laundry backup water in the tub in the cottage.Truly couldn't put this off and there was some spillage in the crawl space as the 4 inch drain had disconnected from the pump basin. Indeed a messy job. As I recall Ty quoted a $500 fee just to come out and that the job could run up to $3400 for sump replacement.I agreed for him to come believing that it certainly wouldn't be the high end,was I ever wrong.He did a very competent job but essentially took just out the old pump and installed a really nice grinder pump,adjusted some of the PVC pipes ,sealed the 4 inch pipe really well into the old basin,added some supports under the drain pipe and did some test runs. That is pretty much the extent of work.He did feel the basin wasn't properly installed but said it would cost another $2300 to dig down 8 inches,install a new basin and get the proper grade. I couldn't afford this as I just retired this year. So he was diligent and had the new pump in the old basin up and running in about 3 hours.I was very happy about that as someone is living in the cottage.He was polite and seemed to do a good job.. If you have an emergency sewer issue,however, this is not the company to use due to their exorbitant pricing.I did pay $3400 plus $343 in tax =$3743.00.I was in a bind so had to do it.. Look elsewhere 1st if you have the time.. read more

Prompt, good communication, seems like a fair price. I believe this is a family owned local business that employs people, not a 'network' with random people. If you have to advertise in Seattle then you aren't getting good word of mouth. Raymark was a recommendation to me and I can recommend them to others. read more

I recently had roots in my sewage pipes and needed a costly repair and went with Raymark Plumbing for the job. We needed to put down a large deposit (ok-normal). After putting the money down, we figured we would be able to get an appointment quickly. Not so, It was 10 days before they came to our house (only after begging and flooding). The reason was there was a lot of rain (this was in October) and they had some emergencies-I get it. But, I was still not on the schedule and called them to find out when I could get help. They said "They didn't know". Then I said "I was about to have a party that weekend and my house would be full of people"...They then said, "That is a different story, we will be out tomorrow"!?!? They snaked out the pipes so when people used the toilet we would not have a back up-ewww! The job was finished in 2 days the following week and we paid around $4k and we were happy with the plumbers. Then, last night happened...our kitchen and bathroom sink were flooding, clogged and not sure why. Was it connected to the pipes that were repaired? I had no choice but to call Raymark in case it was something they may have missed. Left 2 voicemails and got a call back from the owner. I will say, I just had some mouth surgery on Wednesday and was not in the best spirits and I was was very anxious about flooding. I just wanted someone to come to the house and help with the situation. So, she asked me some questions and I told her what I could not being a plumber. I answered maybe 5-6 questions, then asked "can I get someone to the house"? Then she said "You do know you will have to pay time and a half"? "Yes" I said "Can I please have someone come to my house"? Then it got heated because she just wouldn't answer if I can get someone out or not. I think we were both having a bad day. She said, "she would call a crew and send them out". I asked"how long would it take"? (because I had to pick my kids up from a game) and she said, "Your guess is as good as mine"! I asked "Where are you located"? She said "Northend" "Ok, that doesn't really help me" She then said "That is all I can tell you" UNBELIEVABLE! So, in my experience with Raymark. The plumbers were nice and knew what they were doing. I spent $540 last night to snake a pipe (1 hour) and had a huge headache from the experience. I don't know if this is the norm for Raymark but it was incredibly awful for me and my checkbook. read more

I wish I could write a review with zero stars, but Yelp insists on one star, so here it is, Raymark. I just wasted an entire three hours waiting for Raymark's estimator to show up. When he didn't, I phoned them, and they asked if he could come still later today, or tomorrow. They had told me that he would be here between noon and three, which ought to be a wide enough window for them to schedule a guy, or at least to phone me if they couldn't make it. This was for a large residential job, about $15,000, to install a side sewer and pump at our home. You'd think they'd want to show up to bid on it. If they can't even get here to do the estimate, I imagine that it would be painful to have them work on our project. Give me a break. Wish I could charge them for my time. read more

When I think "Raymark" I think "arrogant" and then I think "don't call me when the boom slows and business decreases" - I called repeatedly to have questions answered and struggled to get a call back. The bid outlined high level buckets with exorbitant prices. We'll go ahead and wait to find an honest and reliable plumber. read more

The previous owner of our house used Raymark to run the gas line to the kitchen so we could have a gas stove. We thought (and so did the owner) that it would be all set up to just put the stove in, but it was left capped under the house. When I called, they said they had to know what type of stove so they could put the line through on the correct side. This doesn't make sense as other plumbers I called said this doesn't matter. They then quoted me a price which apparently only included labor. When I called back to get a full quote, the guy, Phil, was very hesitant and responded with, "Um, maybe $100, maybe more." No thanks! Would not recommend just based on this experience as they clearly left the pipe to get more money out of us. read more

I scheduled an appointment for a plumber to replace my toilet and went through at least 7 phone calls with them to clarify matters due to confusion on their part. During these calls, I was posed with new information which should have been addressed initially. The way I was treated and that they cancelled the appointment even though I raced home to meet them was unprofessional and unacceptable. If they are reading this, they should know that it's not hard to outline the process for scheduling an appointment, so new and existing employees can offer consistent and professional service. FYI: I called Green Planet Plumbing and with 1 quick chat , we scheduled an appointment. They came on time and did a great job! read more

I hated needing to find a plumber, but these folks earned a good shout-out. Plumbing is expensive and they may not be the absolute cheapest you can find. But they seemed honest. And extremely punctual. And I don't feel dirty anymore. Not only because they replaced a piece of crap water main to my house that had probably been coating me in cancer and dead ants for the past two years. Also because I'm no longer afraid of asking a plumber about his pipe. So to speak. read more

I was recommended to call Raymark to get a plumber to fix my pipes for my washing machine. However, Margaret, the non-tech customer service person was very helpful in troubleshooting over the phone and will try to find the right answers and get back to me before sending anyone out to fix my problems. I like that... saves time and money! read more

Awesome! I've used many plumbers throughout my real estate career AND Raymark Plumbing stands out as one of the best in town. They work with the homeowner to solve the problem the first time. I would refer them to anyone who has a plumbing issue. read more

I have had nothing but postive experience with Raymark. I had to have them install a new toilet and later fix the faulty shower put in right before I bought my house. They have always been on time. read more

We needed a plumber on short notice to fix a leaky shut-off valve in the basement. The response time was excellent and customer service was very helpful (we were "on call" for service the afternoon after I called, but the lady in the office offered to call me at work with 1/2 warning, which saved me a BIG chunk of the day, rather than waiting at home all afternoon not knowing when they would show up.) Plumber Jim was courteous and seemed capable (it was not a difficult problem, bad washer - so I can't really judge how they would do with more complex stuff). Prices were... well, plumber prices. I'd guess middle of the road. All that said, I would highly recommend this company and would definitely use them again. read more

Hayden and Michael arrived AHEAD OF SCHEDULE (!!!!!) and got the two-part job in 30 minutes. This was somewhat of an emergency job and I was able to schedule repairs within 48 hours from time of emergency. I am impressed. Thanks to Paris Plumbing for referring them to me. read more

I have used this company for over 4 years for various projects big and small. They are always quick to respond, and fix things right and the first time. The owner is wonderful, very professional and pleasant to work with. I recommend them highly. read more

Marvin and Trent did a superb job of fixing our sewer line clog yesterday. They were courteous, and fun to work with, and Trent was very efficient clearing out what turned out to be a hand towel, as well as removing roots, spotting a defect in the connector at the sewer main, and taking a video for us to present to the city. All of this in just an hour and a half at a charge much less than I expected. Those two gents are keepers for Raymark for sure! read more

Had an emergency - water heater broke down. Wow these guys came out real quick and set up the removal and replacement process that very same day! Awesome guys - great service! I recommend them highly!! Thank you very much for your prompt and excellent service. read more

Trent was very thorough in his analysis of what caused our sewer backup and he was able to explain clearly so I understood what the issues were and recommended possible solutions. read more

Super happy with these guys! We live on Mercer Island and always feel like there's some sort of "Mercer Island Tax" with contractors but not these guys. They cleared some of our downspouts (we have a flat roof - awful!) and gave me some AMAZING money-saving tips so I may not have to call them out all the time. So appreciated! Ty Haley and Mario were WONDERFUL - I will be sure to use them for any future work. read more

After trying to clear a utility sink clog ourselves and another plumbers recommendation we called on Raymark for help. Dakota and partner spent about an hour in which they snaked past the clog and re-snaked 3 times to be sure. They arrived when they said they said would worked fast, and were friendly and tidy. The bill was reasonable and we have been able to resume laundry without the need to bail out the sink. Thanks Raymark. read more

Raymark just came out to our house and they did a great job as always! We had water backing up in our garage because our old pipes have been damaged and clogged by tree roots. Joe and the guys were super nice and knowledgeable. They literally cleared out all the roots and we have great water flow! Replacement would be ideal, but they were able to do a great job at reviving our 70 year old sewer line, saving us a lot of money! I appreciate the guys taking the time to explain the problem, my options, and the solution. They literally show me the results on the camera! It was a BIG difference. I could see the extensive root system in our sewer lines and see the clear results after the clean-out process. Now we are "good to flow" and we will definitely be calling them again next time! I would recommend this company based on the results, integrity and transparency. read more

Do not use Raymark. I've used them for a long time -- they were always high priced and I spent a great deal on them. Now I have an emergency and suddently it is a $500 minimum to come out anytime in the next several days; otherwise wait many days for a plumber. So the bottom line -- a relationship means nothing to this company. My advice -- go elsewhere. I am. read more

In the midst of a plumbing emergency (flooded basement) Raymark had someone out less than an hour after my initial phone call. They took care of the problem in a timely and professional manner. I will definitely use them in the future, although I hope I don't need to make the call anytime soon. read more

The gentleman who came out was superb. He was a whiz with our old style faucet and plumbing. He was knowledgeable and professional. I would call again in a heartbeat. Five stars if they improve their scheduling. read more

I came home to find my hot water heater leaking profusely from the top. After getting a recommendation for Raymark from my cousin who is a realtor, I called and got the after hours number. Joe was incredibly helpful. He told me he wouldn't be able to come out that night but he could talk me through stopping the water flow. We face-timed and he instructed me how to take care of the leak and what he believed the problem to be. When I called at 8:30a the next morning, the person I spoke with (sorry I forgot your name!) was courteous, helped me get her all the info about the tank she needed, and assured me someone could come fix it today. About 2 hours later, Chris was in my garage and had replaced the part in about 5 minutes. I am absolutely blown away by this amazing service. Thank you so so much! I'm giving your information to everyone I know. PS- there are coupons on the website so make sure you check those out! read more

I've used Raymark a number of times, and they've always completed the work. But I'll NEVER use them again. I had a clogged drain and took off a half day of work to meet the guy. He looked at the job and told me it would cost over $500. WHAT??? That's crazy. When I asked how long it would take, he said no more than an hour. I asked about why it was so much and he said I could talk to the office about it but he either needed to do the work or leave. I had him do the work (couldn't take more time off of work), went to the office and simply asked if they thought it was ethical and fair to charge that much for 1 hour of work and the cost of a J-bend. Didn't get angry; just asked. The woman in the office wouldn't answer the question. She said she'd look into it and get back to me. Never heard from her again. I guess they think that is fair and ethical. So they won't be getting a call next time I need a plumber. Preying on people in a jam is no way to run a business. read more

After trying all the recommended solutions on the internet and having another plumber try to solve what we thought was a sewer gas problem we called Raymark. Everything about the experience was 5 star. First they asked good questions on the phone to try and determine what was our problem and what we had already tried as a fix. The crews were all tied up but they figured out a way for a supervisor to come to our house. The minute he walked in the door he could smell our problem. He methodically checked things out with the plumbing system and pretty quickly figured out we might have a dead rodent in a wall instead of a sewer gas leak. He could have wrapped up at that point but he wanted to solve our problem and be real sure it wasn't sewer gas from a cracked pipe. After a little exploring he did zero in on the area where the smell was coming from and with a couple of cuts into the walls was able to spot the dead rodent behind some pipes in the bathroom wall. -- Problem solved. The supervisor headed out saying he consulted with me but didn't wind up doing a plumbing job so no charge. We had struggled for a week and a half and Raymark focused on helping us with our problem. It took 45 minutes and wasn't plumbing but I was impressed that they stayed with it until sure the problem was figured out. A willingness to find a way on a friday to get someone over to our house and focusing on fixing the problem. I highly recommend Raymark and know who I will call first when I have any plumbing needs. read more

I had a toilet that would not fill. While raymark was very courteous and came out in a timely fashion, the job took about 5 minutes. I don't mind paying the half hour fee,but the fact that it was $168.00 is outrageous. If this is the industry standard for pricing, help us all. Where is some middle ground. read more

Raymark came out to scope our sewer line and found a crack. They quoted $800 to fix it. It seemed really high and after a few minutes they dropped the bid to $300 (estimate) if we would dig the hole ourselves and backfill. Yes, that's a $500 price break to dig your own hole? The work was completed and the guys did an excellent job. However, they called with the total bill, $508! I could understand if they went over 10-20%, but the cost was over 50% more, and they never called to say the job was going to take longer or cost more. After talking with Margaret at the office, she was very rude and I'm still trying to get a copy of a detailed bill days later to know exactly what they charged me for. Looks like they had a consumer complaint on the BBB for billing issues before, guess I should have done my homework before hiring them. read more

Raymark was excellent. I called them early this week, they came 2 days later (based on my urgent nature of the request). Jose did an excellent job at our house. He was friendly, very competent and got the job done quickly. The only reason I haven't given them a 5 star is that they are a tad expensive like other reviewers stated... but this has been my experience with other plumbers too. read more

Great service, on time and fair rates. I go back to Raymark every time I need plumbing work done.

Discovered the flex connector on the hot side of the water heater was dripping and more than just plop, plop. Called at 8 am, told they were booked solid but might be able to get someone to stop by. Yup. At 1:30 called to tell me Jim was on the way. He took a look, got his tools and a new flex connector and was out at 2:00...and he even mopped up the floor!!! read more

Absolutely stellar! After nightmare experiences with Beacon and Roto Rooter, Raymark sent Jim out the same day I called and he went above and beyond the job much to my amazement and appreciation. Quality work at an affordable price. Raymark just made a loyal customer out of me. read more

Recommended. They were able to provide same-day service to come out and un-clog our sewer line. Not a big job but they were able to fit us in when others couldn't. The price seemed to be in-line with or better than other places. read more

I recommend Raymark Plumbing without hesitation! Margaret Hayes, the owner, is an honest and fair person. Kevin Flynn, the senior utility foreman, has a helpful and can-do work ethic. We requested a camera inspection of a sewerline and Kevin Flynn organized the inspection in a few hours. He is also very knowledgeable about sewerline repairs and can explain the work involved in detail and in easy-to-understand language. I would not use any other company for sewer or plumbing repairs. read more

Last month I had Raymark Plumbing out for my annual root cleaning of my sewer pipe. I decided after the line was cleared of roots, I took them up on their offer to have the pipe videoed from my clean out to the sewer main. The sewer pipe was in lot worst condition than I had expected. Raymark was prompt and efficient to give me a bid to replace the sewer pipe with a method called pipe bursting. They said they wouldn't have to dig up my rockery or yard with this type of pipe install. The price for the work seemed reasonable compared to other bids I got in the past. I decided to have the work done by Raymark Plumbing. The crew came in on the day they said they would and finished the job on time. Minimal disruption of the yard and rockery. It was like they were never there! I highly recommend Raymark Plumbing and Sewer! read more

I called Rescue Rooter (Yes, I know this is a review for Raymark...read on) last night around 7:45 because my kitchen sink was clogged and backing up into the sink in the bathroom that shares a wall and plumbing with the kitchen. It took nearly an hour for the dispatcher to call me back to tell me when the repair person would be arriving. I was told he would be here in 50 minutes. He arrived over an hour later. By this time it was past 9:30 pm. He was here for at least 30 minutes looking over the situation (we had already removed and cleaned out all the P-traps) and told me: 1. I have galvanized pipes. They are old (the house was built in the 40s). I would probably need to re-plumb the whole house and it would cost around $15,000! 2. He could try to cable out the blockage, but he said there was less than a 50/50 chance he could get his cable into the area where the clog was and we might need to rip out the wall to replace pipes . 3. Whether he was able to clear the blockage or not, if he attempted it, I would still have to pay the full fee of $295! I told him I didn't want his services and then I called Raymark in the morning (after stressing in the night about what massive plumbing situation and bill I was going to have to deal with the next day!). The dispatcher called me back within about 15 minutes to let me know who would be coming and when. She called me back about 10 minutes before the repair person arrived to let me know he would be there in about 10 minutes.Tony arrived at 2:30, just as I had been told he would, and 35 minutes after arriving, the clog was cleared, everything was cleaned up and it cost $155 + tax! Tony was efficient, competent and a pleasure to deal with! read more