Just wanted to say how much I appreciate the kindness and professionalism I received at this clinic…read moretoday. The receptionist was very friendly and personable, keeping a smile on her face and talking with me while checking me in. Sometimes I get anxiety checking in at doctor offices because of how rude some receptionists can be. I didn't feel like a number and was not treated like a child here (receptionists out there: take note!). The lady who performed my ultrasound was also very nice and gentle with the procedure. Thank you for making an uncomfortable appointment as comfortable as possible.

I am extremely disappointed with this ultrasound provider. My ultrasound results were never sent,…read moreand every time I called to follow up, I received unclear answers and no real assistance. What is most frustrating is that they place strict requirements on patients and threaten delays or cancellation of services if those requirements are not met, yet they do not hold themselves to the same standard when it comes to delivering results and communicating with patients. In my case, this situation involved my family's health, including concerns related to a child. Delays, poor communication, and lack of accountability are unacceptable when people's health is involved. Healthcare providers should understand the stress families experience while waiting for important medical information. Unfortunately, I did not feel that my concerns were taken seriously. I hope they improve their communication, follow-up procedures, and overall patient care.

I've had a great experience at this imaging center. Everyone here is incredibly kind and welcoming,…read moreand they always make me feel comfortable during my visits. The staff is patient, professional, and truly cares about creating a positive experience for their patients. I really appreciate the way they treat people, and I would definitely recommend this place.

A sign language interpreter was required for an appt, the interpreter was scheduled for the wrong…read moretime by their staff. The manager refused to allow us to wait the 30 mins for the interpreter saying they were on a tight schedule. Even though it was their fault and I had to take a day off for it! I will never go back.

We had our ultrasound here a couple weeks ago and at first my baby wasn't moving too much so the…read morelady kindly offered to have us come in about 2 hours later, (cannot remember her name). We return after eating lunch and she was so active up on the screen! It was such a magical experience and the lady doing our ultrasound was so much fun and so so nice. Highly recommend this experience if you are pregnant and looking for an ultrasound boutique for videos and photos of your baby. They even have little stuffed animals you can pick from to put your baby's heartbeat in which was super cool 10/10!!

So nice!! The ultrasound tech was so kind and talked us through the whole process and wad happy to…read moregive us beyond exceptional service across the board. We also got a super cute set of freebies. Very nice, calm, and friendly environment.

This is my second visit to this office and I cannot stop raving about the customer service and…read moreExcellent Quality of Care I keep receiving. I am a very private and sometimes picky at everything. Diagnostic Imaging Northwest is my permanent place for imaging !!! They were so professional and actually listened to me as a person not just another paying customer. Thank you to Ms .Angie and Ms. Sarah in Imaging and Me. Aubrey front desk. I left there with confidence knowing the entire team down to the Radiologist reading my images are taking care of me. Thank you again !!!!!! Sending everyone I know your way!!!

I had a great experience! Opted to get an MRI done while in the Seattle area visiting family and…read moreso thankful I landed at the Bonney Lake location. I was originally scheduled at a nearby location, but their MRI machine went down and so my appointment was moved to Bonney Lake. The staff was great; efficient, kind, communicative. My MRI report was so thorough as well.

A very busy place, but they always try to get me in as quickly as possible. Convenient locations,…read moregreat staff. The technicians are always classy, warm and professional.

If I could I'd give this place a negative score. The phone number for appointments no one ever…read moreanswers so it requires people to make an added trip to go to schedule an appointment in person. The receptionist that make the appointments are very curt with people.

Scheduling used to be easy. Now they only do screening mammograms on Mondays and Fridays so I…read morecouldn't get an appointment for 4 months. During the extensive call to schedule the appointment (health history questions ,etc) there was no mention that they are no longer in Premera Heritage Prime network. When I checked in the registrar said "it should all be covered". She also did not mention that they are not in my network. They billed over $1000 for a routine screening mammogram and I now owe the deductible because they are "out of network" for Premera Heritage Prime. The technician and scan were efficient. The follow up letter was timely.

Had a mammogram. Technician was kind, caring and thorough…read more She showed great patience and made me comfortable with the test. I'm very grateful . Facility was clean and bright,

Unless you feel like constantly chasing them down, ask for a different location from your…read moreorthopedic or Doctor. I handed some info to them that pertained to my heart monitor. They promised to call me back the same day... nope Next day I call them - Voicemail Next day I call them - Another Voicemail - hour later, called back Told by my Orthopedic specialist at Puget Sound Orthopedics that the Imaging place will call me within 5 days to schedule an MRI but I will likely have to call them (pretty bad when their own Doctors have no faith in them). Day 5 comes... nothing Day 6 I call them - Voicemail Day 7 I call them - Voicemail It's a good thing I am only in a little pain. If I was experiencing severe pain, I would be seriously sick of these people. You NEVER reach a person when you call. You get sent to the Voicemail box and promised an answer within 24 hours that never happens. If you are in any sort of hurry, just beg your Doctor to send you anywhere but the Tacoma Puget Sound Imaging. If you are in no hurry, roll the dice and go here.

I've had to use Cascade Orthopedics in 2007, 2021, and again in 2023. I like the fact that there is…read morean Imaging company located at the Auburn location. I like my doctor who has been with me each of the 3 times.

From the owner: Cascade Orthopaedics in Auburn and Bonney Lake, Washington, is the only private orthopaedic and…read moresports medicine clinic in the area. Consisting of a team of trained orthopaedic surgeons, the practice provides compassionate and high-quality care to patients in the area. The orthopaedic surgery clinic offers on-site diagnostic testing, including imaging and electromyogram (EMG) testing to diagnose conditions such as carpal tunnel syndrome, fractures, elbow disorders, and shoulder disorders. Additionally, the team at Cascade Orthopaedics use their on-site ultrasound-guided imaging to assist with pain management procedures and joint injections.   Cascade Orthopaedics provides urgent orthopaedic care to manage those unexpected injuries. The orthopaedic surgery clinic also has an ambulatory surgical center where they perform arthroscopy procedures, total joint replacement, and spinal surgery. At Cascade Orthopaedics, the team takes a diverse approach to care, from conservative to surgical and holistic to traditional.  The orthopaedic surgery clinic aims to reduce pain, promote healing, and restore health and function. Call Cascade Orthopaedics, or schedule an appointment online today.

This is my second time going to this place for 2 of my pregnancies for a 3D/4D ultrasound. He is…read moreamazing at what he does and gets the perfect pictures! Makes you feel comfortable. He gives you lots of pictures to take home for memories. We didn't want to know the gender & he respected that. Also, such good prices. Can't beat it at all. I highly recommend!

This is my second visit to Prenatal Universe and once again we thoroughly enjoyed the experience…read more The same technician (which I believe may be the owner of the business), took his time to provide us with the best pictures possible and answer any questions (within his scope of practice) about what we were seeing, positioning, etc. This type of ultrasound is well worth the money (packages are priced extremely reasonably) and I highly recommend all expectant parents to visit Prenatal Universe for their great service!

Garbage service. Never received invoice. Paid balance and continued to get contact about that same…read morebalance. If they cant handle billing data they definitely shouldn't be trusted with medical data.

I received excellent customer care. Carrie H was very thoughtful helpful and patient and helped me…read morenavigate with the insurance company. Thank you for your great service!!!