I went to the outlet center today trying to find pencil trim to match a very hard green color and…read moreCassie helped me out. Not only did she show me the right trim IMMEDIATELY - she helped me calculate how much I needed for the entire renovation project. She is a gem and the place was a life saver. 10/10

I have come to the outlet store multiple times over the years…read more My last project was where I had a shower stall wrap around thingy (plastic) was my shower wall above a tub. In the demo, I found they had stuck one on top of the other. It's a duplex and it was some janky work. I took those two out, put up new sheet rock and put in some Italian tile with some glass tile accents. I also included a "niche" so the shower now has a spot for shampoo, conditioner, etc. My tile cost $69.00. The niche? A formed piece of plastic? $75. This outlet center always has changing stock so what you see, you may not find again but if you have any ounce of creativity, you can create something. If you don't, the lady who has been there forever is so dang helpful! This last purchase was to put in a tile accent over a new stove we bought. Now the prices aren't like they were with that shower install but we still got a great deal for that small area. $30 I think? A great deal with tile that I don't see at your usual box store. Anyway, if you haven't been and have a project coming up, it is definitely worth checking this place out.

Wow - so rude! Saleswoman talked down to me like I was incompetent and then when I pointed to a…read morecertain tile and asked what size it was her response was "I don't know." Isn't it your job to know? 0/5 would not go back.

One sales person worth talking to here. Her name is Dabryn (sp?) and she was uber helpful…read more However, while trying to work with Dabryn, another salesperson (name?) told me that she (name?) was the rep for my designer and I would have to work with her (name?). She proceeded to be as unhelpful as she could be and I simply gave up. Later, my designer told me her design house no longer works with MTS because of this particular rep who is rude and unhelpful. I totally get it. Dabryn was SO SO helpful. I cannot figure out why on earth this woman (name?) has a job. If the owners want to know who this salesperson is, contact me and I will provide enough detail they can put it all together. She was truly awful, or perhaps thought my job was too small for her liking, but according to my designer, this sales rep has enough of a reputation, designers at her firm choose to go elsewhere in order to avoid working with her. So, my advice is if you go in here, ask for Dabryn. She is helpful and if she doesn't know an answer to a question, will try to figure it out.

I'm doing a remodel, and my Interior Designer recommended ProSource. I could not be more pleased…read morewith the service that I got. Brenda Miller is the person that I worked with. She did not try to "sell" me, rather listened to my needs and provided options. I purchased floors, backsplash, counter tops, marble for my fireplace wall and kitchen & bathroom hardware. She was really clear with communication regarding timing, shipping, etc. I can absolutely recommend ProSource for any remodeling needs!

I was looking for a hardwood product for our main level. Someone suggested checking out Prosource…read more I was so very disappointed with the service from the moment I walked in...They ALL acted like they were doing you a favor to help you. Very nice product, a little more pricey than most places though. They "assigned" me a sales person and I went forward with choosing flooring and ordering flooring. Through the whole process it was an extreme challenge to ever get in touch with my "assigned" sales person! Because of a mistake by one of the installers I got a bid from, we ended up ordering too much flooring! (no fault of Prosource) However, when I asked if I could return it, they were quite nasty. My sales person did not return my calls. I eventually went into the store and was told that I would have to pay a restocking fee. I understand that is the policy but it was the way I was treated. I will never, ever do business here again and would never recommend them. When I expressed my concerns about lack of contact to the manager, he told me they were very busy! HMMMMM!!! Too busy for customers I guess! I still have the excess flooring and am still awaiting a call back! (it has been about a month and 3-4 phone calls)

Very easy to work with ... great showroom and inventory. I've worked with multiple different…read moredesigners at the store ... all talented and pleasant. And the have all the product and know how to help get the job done.

We strongly discourage future consumers from doing any business with Tile by Design. We're sharing…read moreour experience so that other consumers do not find themselves being taken advantage in the way that we have been. Tile by Design does not disclose either in writing, verbally, or on their website if specific tile is special order/non-refundable. When we placed the order for our tile, we specifically asked if the 10% overage in square footage was returnable. A Tile by Design employee told us that it was in fact returnable. Additionally, none of the paperwork we receive, including the receipt, said that the tile was special order/non-refundable. After receiving the tile, we discovered that it was full of scratches, divots, pin holes, air bubbles, and chipped edges. When attempting to return the tile, they would not accept. They told us the only way we could return the tile was if we paid for a shipping and restocking fee, which resulted in 40% of the overall purchase. We even offered to share the return costs by suggesting 20% each and they refused. Their lack of integrity for both the quality of their product and treatment of their customers is unacceptable. We encourage all consumers to take your business elsewhere.

Emser Tile has provided my company with the highest quality of natural stone & porcelain, floor and…read morewall coverings, that i have seen in my 15 years of setting tile. I use Emser Tile for bulk material purchases as well as in my own home. Today was much different than my usual pleasant and above average encounter with them. They have shown kindness and support to the community in which they inhabit and have surpassed any and all reasonable expectations one should have of their tile supplier. { I stumbled upon an individual who serves his community and offers his home and resources to aid people in maintaining good mental health as well as helping individuals stay free of substance use. This individual does not have a lot of money and does all of this from the kindness of his heart, in other words just to help people. I took it upon myself to replace some broken and/or missing tiles within his kitchen, to remove the potential trip hazard in varying floor heights (he is 90 years old). } I contacted Emser Tile assuming at the very least they would have a suitable product for the replacement. Emser Tile, when hearing of the cause immediately told me to come down to the showroom to see if they had some sample tiles that may be of use, to which they would just give me to help out. Emser Tile personnel went wayyyyy above and beyond to then offer me use of their discontinued tile supply, to be able to redo this person's entire kitchen floor! (which likely hasn't been done in the life of the home) (I will be providing before and after pictures upon installation) Everyone i have spoke to in regards to your generosity has been absolutely ecstatic and very appreciative. Not many businesses show kindness and care for their community, but Emser Tile does and that should known. If you are considering to purchase tile, you should use Emser Tile. If not for the quality of their product's alone, for the insurmountable customer service you receive when you are there. Saying thank you for the level of service i have received seems insufficient, however i hope it will do. Sincerely, Tom @ Adept Stone and Tile

I know I am not normal, but I love color and this place is a sea of neutrality. A very nice woman…read moregreeted me and showed me the color they did have but it was very limited. I can't comment on any prices because I was not there long.