We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

I am writing this review to share my experience with the property management at Marshall Reddick…read morein San Antonio. On a positive note, the team was very responsive prior to move-in, answering phone calls and text messages in a timely manner. Unfortunately, that level of service dropped significantly once I was in the home. Post-move-in communication was exceptionally poor. I often had to call multiple times without receiving a response, despite the company expecting immediate replies whenever they reached out to me. We also experienced recurring issues with the home's water heater, losing hot water on at least three separate occasions. When we submitted maintenance requests, we were advised to turn up the temperature on the unit. While this provided a temporary fix, the underlying issue kept happening. It was only after sending a stern email and copying the property manager that the problem was finally addressed properly. To make matters worse, upon move-out, we were improperly charged a cleaning fee despite having hired professional cleaners and submitting the receipts directly to Joshua Garza. Joshua was unresponsive regarding the charge, and even after CCing Melisa Day, I still received no reply or resolution to this day. The lack of accountability and communication has been extremely frustrating. If you want to avoid a headache, I recommend to NOT lease through this company.

Mr. Brandon Welch was an amazing help. he helped me with my financial needs. I'm grateful for…read moreCredit HumN

The new concept is stupid, what bank doesn't have any coins. Last straw, closed all accounts and…read morewas asked if I wanted cash or a check. Of course I want cash, we are done here. They didn't have the .39 cents so they rounded it up to the next dollar. Good for me but not exactly a good business model. Had been a member since 1986. And I agree, it's a stupid name.

Security Services is not my personal bank but it is the bank we use for the PTA I'm on. As the…read moretreasurer I spend more time at this bank than I do at my own personal banks. I've had poor experience time and time again here and at their other locations. My first issue was when I needed to be put on the account. I called first to get the information I needed to bring with me when I came in. Because we are a nonprofit everyone on the account needed to be present. Coordinating 4 schedules of 4 busy people is hard which means I want to make sure we had everything we needed when we came. Would you like to guess what happened? Sure enough, I was given the wrong information about what to bring. I was never told we needed the minutes from the board meeting where we were given authorization to be on the account. That was an entire trip that was wasted. We eventually made it back on another day. My second issue is that not all the locations have the change counter/machine. I went to a branch that didn't have one and they refused to let me deposit the money at that location. I was sent to another location. While I understand that $20 in change is a pain to count, YOU ARE A BANK! When I went to the second location with the change the change counter/machine ate over .80 cents. While this isn't a big deal normally, when I'm having to account for every cent for a nonprofit it causes issues. And at this point I didn't have time to deal with it because I had spent my lunch driving to multiple locations. The last issue, for now, is the long waits. When calling in there were long waits on the phone where you usually get transferred around. The waits are also long inside and in the drive thru. I'm not talking about 10 minute waits. I'm talking about 25-30 minute waits. I'm here now and there are 4 tellers for about 30 people waiting. Matter of fact I wrote this whole review while here in line Credit unions are great, I have a different one for my personal account and love them to pieces. There are many out there so choose one that has better customer service!

I like my bank. But this location is almost always so busy. Takes so long to get through the drive…read morethrough most days and going inside isn't much faster. But it is my closest location and the staff is always friendly and helpful. I go to other locations when I'm in other parts of town, which don't seem to be as busy as this one. Maybe a few.more tellers working the lunch shift would help. I'm routing for faster service here.

i have never had a bad experience at Credit Human and have been with the for over 20 years.read more

From the owner: At Credit Human, it's our purpose to improve the lives of our members. We understand that people…read morewant--and deserve--sensible conversations about their financial health, as well as simple tools to help them plan, save and borrow responsibly. So, we help our members make smart financial decisions that allow them to feel secure today while planning for tomorrow.

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

I want to thank Latonya for helping us make our dream come true. It was an uphill battle landing…read moreour forever home and she was there to help us every step of the way.

D Sanchez Today I was…read morein on a Friday at the location on Huebner and had the MOST difficult time. All I asked for was an updated debit card as my card was expiring. First of all i was greeted in the most unfriendly way. And furthermore was told I couldn't do it. I've banked with Firstmark over 8 yrs and never have I been treated this way. Roxanne, supervisor was absolutely unprofessional. I will be taking my investments elsewhere. I called customer service and was able to get a new card after all in the branch. Firstmark please do better. She was extremely unfriendly and rude.

Banking at FMCU for 10 years. Every time I had an issue they took care of it. Very satisfied. Thank…read moreyou for being a great help!