We live in Austin and we're buying a new home and we turn to Steve and Melissa at New Horizon…read moreMortgage San Antonio. All I can say is Fantastic! Ours was not a simple New home purchase: we had multiple investment properties, had just bought another investment property and we're selling our home. His relationship with the underwriters allowed him to give us assurance he could sort it out: within 30 days we just closed on our new home. ! Melissa was wonderful with the details and communication. Very professional. Steve is quite a genuine character! He's very focused, down to earth, very sharp & huge experience. I'm recommending him to all my friends. And he worked out loan on Christmas Eve to ensure it closed on Dec 29th smoothly. Oh ! And the best rates and no games with fees and points. 5 stars

Denise was on top of my mortgage loan from day one!! She handles a major hurdle with my former…read morelender and stepped in to close our home loan. Denise is awesome!!!

terrible service I went through drive-through to try to get helped waited about close to 10 minutes…read morefor them to even speak to me just for them to ask me to come inside for my cash deposit with my check I go inside. They tell me it's gonna be a 10 minute wait for them to get my cash. I get called back up to the teller just for them to tell me that I cannot cash this check out because of the way it is I end up going to another RBFCU a mile away and I get helped and get my cash in five minutes! the Leon Valley location just seemed like they were lazy because their drive-through was packed from customers and was an inconvenience to cash my check due to the time. will no longer even contemplating coming to this location due to this experience I had today.

Excellent and painless process for a loan, fast service, love the video conference for the loan…read moreprocess, i think it speeds things up.

Christie at NFCU is TOPS!!! She handled a complex lending problem for my husband and myself when we…read morewere financing a car for a family member in another state. She got the docs to us and the car dealer and back again and made the transaction as easy could be. Kudos to Christie and her branch. Our sincere thanks The Crawford's

Zero stars. Years ago, when I opened an account here, tellers were exceptional and office staff…read morecompetent. Now, it's a joke. The young lady in the office was absolutely clueless.

Mr. Brandon Welch was an amazing help. he helped me with my financial needs. I'm grateful for…read moreCredit HumN

The new concept is stupid, what bank doesn't have any coins. Last straw, closed all accounts and…read morewas asked if I wanted cash or a check. Of course I want cash, we are done here. They didn't have the .39 cents so they rounded it up to the next dollar. Good for me but not exactly a good business model. Had been a member since 1986. And I agree, it's a stupid name.

The employees are always helpful and very professional. I have never had a bad experience at RBFCU.read more

This is the branch nearest my home so I use it for everything RBFCU…read more The other day I needed a document notarized - fine, no problem. Could you fax it too? Fine, no problem. I've been a member for many years and I'm glad to see this bank continuing to grow while maintaining the feel of a community bank. This branch also contains a Coinstar, which is free to use for members. Non-members can use it too, for a fee. This isn't the largest branch in town and it can be a little difficult to get in and out of, but the services and staff keep me coming back.

Came by to use the ATM and drop off station with no issues. With banks doing a lot of business…read morethrough the outside lines out last visit took a while but we were helped quickly.

If I could give no stars I would. Drive-Thur wait time is ridiculous. Waited in line for 1 1/2…read morewith 8 cars deep. When my husband has two questions to ask, they acted like they were so bothered to answer his questions. Never again. Try another branch unless you have time to waste Back after 4 months....still nothing has changed. Using Covid as an excuse, is no excuse. You all should have made adjustments by now. Hire more staff, scattering lunches. Plan accordingly.

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

I moved and transferred over to this branch over 7 years ago. During this time period there has…read morebeen some change in employees, but all have been very helpful to me. I have had my account wrongfully charged, which caused late fees to appear. The branch representative was very understanding and was able to get my funds back and remove the overdraft fees. I have had loans processed, CD's mature and even received reminders while in the branch of investments I might have been interested in. I am very satisfied with the service I have received, even when I made errors on my account and was assisted. Thumbs Up RBFCU Potranco!

I cant even tell you how many times this bank is always having issues. The wait time in the drive…read morethru from when i sent the canister to the time i received the deposit slip back was over 30 minutes. The 3 atms are always off line. 80% of the time, the atms wont allow cash deposits. Im thinking about closing my 3 personal accounts and my business a count because this is just ridiculous. This is the only rbfcu thats close to me. Dont open an account here. I'll be looking at other banks to go to.

We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

The property management team is beyond horrible. My tenant had moved out and they didn't alert me-…read morethen they said they'd be able to fill it within the month. Four months later it was still vacant due to negligence on their responsibilities and I fired them. Cloverleaf PM has been so much better!