**responding to reply from RC. We just received our second sorry we can't help you letter after second review. First review said mattress was fine and it was terrible. Now second is not from its normal wear and tear it's because the tag got removed. ‍ not sure what you want me to send back to reviews?? Mattress was almost 1,000 a year for 2 years we can't even sleep on it. read more

RC Willey - Sorry can't help letter. - Appliances Near Me - Henderson, Nevada

Absolutely the worst customer service ever. Had a stain on a mattress that should be covered under RC Willey warranty. They sent a technician to try and clean it and they could not. Could not identify what it was. Contacted RC Willey and they were supposed to warranty the mattress and cover due to defect and after 2 months of trying to get it warranted they now tell me no warranty stating "multiple stains accumulated." There is only 1 stain also indicated by cleaning technician. The only purpose of the cover is to prevent stains. Supposed 10 year warranty on mattress cover against stains recommended and upsold by salesperson and they refuse to honor it. I was given the run around for 2 months trying to get help and was lied to and never a return phone call when promised. All the "at home" customer service reps are very ill trained in dealing with customers warranty issues. Don't bother getting suckered into buying anything with a warranty. They won't honor it. I definitely would not buy anything from salesman Tim Callahan. He just stopped talking to me at all. EDIT: I did contact the the extended warranty team and that is how I was treated. Totally unacceptable. read more

I had a bad experience years ago with an obnoxious out-right racist female manager at this location and decided to never come back. Regardless, I gave them another try today about -- what a mistake! I'm from out of state and tried to order a washer, dryer and dishwasher for a tenant. I called it in instead of ordering on-line because I had some questions. Art, the sales person, was helpful. Next I'm with customer service to pay and she tells, after checking with her female manager, me she can take only 20% by phone and the balance has to be paid in store or at the delivery address. Really, like I will come from out of state to get this done! If this is still the same female manager she is unfit for this position and surely does not understand business. read more

Bedroom set arrived damaged. Pending exchange. More updates to come. Bit of a headache. Clean up after install also not provided. read more

This was my first time buying from RC Willey, and I have to say I was pleasantly surprised by the quality of service. Their associates were knowledgeable but not pushy, it was very easy to schedule delivery and all my purchases arrived on time and was set up my the delivery guys. I'd definitely recommend and purchase again. read more

bought a sofa coffee table, end tables (delivered) but $220 floor lamp out of stock and has been since 11/24/23..told to call in a week, then oh new date is 12/17...now end of December??? spoke to manager "Dave" waiting for a call back now! Salesperson "Elder" has just lied...very disappointed that they charged it but have not delivered, we even paid for a $100 membership for free delivery in next year.... read more

I've bought six items from this store since moving here and couldn't be happier with all of them (tv, tv console, nightstand, coffee table, vanity, and office chair). Everardo and Tim are the sales associates that helped me and they are both top notch read more

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After spending tens of thousands of dollars at RC Willey's. They would not sell me a washing machine for $599. My wife is primary on the account. I'm a authorized user. Jennie the manager said my wife has to be present to make a purchase. I paid with my Visa. Didn't have time to argue with her while she sat at her desk with 10 people in line ! Way to go Jennie! Losing a 20 year customer over a technicality???????? Never even bothered to speak to me. Terrible customer service skills. An absolute disappointment to a great company! Hire more like her and you will be out of business!!!!!!! read more

Was walked all over this place. $249.00 for headboard with no hardware. Was given a card. I called Rep, sd she'd call me back, (never did.) Ended up finding a beautiful tufted headboard somewhere else for $119.00 (came WITH HARDWARE.) So Thank you for your LOUSY CUSTOMER service it saved me $230.00 (I got FREE DELIVERY!) Was going to try & purchase 4 dining chairs. Read your reviews, Changed my mind and that was AFTER I purchased a 5 drawer chest (years ago) that's LOUSY. GOOD LUCK RCW. read more

We are a return customer. Purchased our sofa, entertainment center, and bedroom furniture from RC Willys. Every purchase experience was an amazing experience. Customer service is great. Delivery was great. Most recently we went and purchased a new water softener.Paul Chidester was our sales associate. Paul was very knowledgeable, and provided great service . Today I went to the mailbox and received a hand written "thank you" note. This review is long overdue. If Paul can take the time to personally hand write a thank you note, I can take the time to let everyone know RC Willey is great & Paul Chidester is as well!! read more

RC Willey Customer Service would depend on who helped you: if the consistency of their service were the same I would be rating them with 4 stars. We have purchased several furnitures: couch, dining set, recliners and outdoor bench. The quality of their furniture is about a 3. My issue is the furnitures aren't as sturdy and not made to last. Outdoor bench was returned after a month due to the glue started coming off and lifting the laminated piece all over the bench. Now, the recliner we purchased is making a popping noise and leaning on the left side. We purchased warranty/protection plan on most of our purchases from here but the customer service is the worst. We contacted them in September and a technician came and looked at the Recliner. He told us it would take 10 days or so for the replacement piece to come in. It is now November and NO ONE from RC Willey has contacted us to provide an update. I guess purchasing a warranty/protection plan is only good if they provide great service to make it worthy of purchasing. I don't know if they keep track of their outstanding service work orders but it would help if we were provided information. read more

Absolutely horrible products/service. Purchased extended warranty and fabric protection and being told they cannot help us only good for 1 year. Their frame broke and fabric pilling on one of the recliners. Given the run around of need parts then don't have parts etc and finally told they are "refunding extra purchased warranties so now nothing is covered and don't bother calling back!"Employee also told us this is common for this particular piece and they have worked on many. Would have been better off going to Big Lots or Bobs. Don't waste time or money read more

RC Willey has excellent service, friendly, thorough staff,and great prices with price-match if a product is found for less money, elsewhere. Their warranty program is well priced. With Blue Rewards they offer free delivery, and added bonus years of warranty, plus a 2.5 percent bonus rebate on purchase, that adds up. Their 18 month, no-interest payment plan is very much appreciated. I just purchased 3 LG refrigerators there at the best price available in LV. LG refrig had a bad reputation for several prior years on their refrigerators due to early failing of compressor seals. They redesigned the compressor, and to restore faith, offer 5 year parts and labor plus a second 5 year warranty just on compressor parts. read more

Shout out to an outstanding sales associate at the HENDERSON RC WILLEY location. Jenifer Bickers did an outstanding job in helping me to define and redesign two rooms in my home. After securing three sofas and a lone throw pillow, She literally walked the entire store to find me a matching throw pillow that we did not find. HOWEVER...the following morning, she reached out to me ... she had located an additional pillow. I was ecstatic! She said she would keep looking, and she did. In today's crazy world, it can be challenging to find an associate that takes their work and customers so seriously. She had the pillow waiting for me in will call to pick up at my convenience. This act of kindness and care really made my day and my sofa very happy. Ask for JENIFER BICKERS.... you won't be disappointed. read more

RC Willey - The two gray Mongolian lamb throw pillows are now a pair. - Appliances Near Me - Henderson, Nevada

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Delivery was on time. Easy, hassle free purchase. I appreciate that after buying once you get free delivery for the year. If you've just moved here and are working w an empty home, it's a small incentive to go back. We got our children's bedroom sets and a TV console. No complaints. read more

We had been all over town looking for hook in bedrails. No one had them. We finally found them here, inexpensive and in stock. The place was pretty busy, it was Saturday, and it didn't seem as tho they had enough salesmen on the floor. I expected that. The check out was fast and easy and no wait. The only small problem came when we went to the loading dock for pickup. It was 112 degrees outside and we waited nearly half an out for them to bring them out. I'm not sure if they couldn't find them, or what the problem was. Other than that, happy with the purchase. Fingers crossed, they work with the headboard!! read more

RC Willey - Appliances Near Me - Henderson, Nevada

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So the one time we're not home for delivery someone was housesitting for us they put our new washer and dryer in on the opposite sides not the way the two that they removed were in there. I have been a customer for RC Willey since they opened and probably spent close to 80K in that store in 20 years. I mean come on, guys you had one job. read more

RC Willey - Washer and dryer - Appliances Near Me - Henderson, Nevada

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RC Willey was not our first choice for furnishing needs since moving to Henderson last summer. It is now. After making 5 separate purchases, I can say that their sales reps are patient, professional, and helpful across the board. They have a large selection of quality home furnishings giving one a good chance of finding what they're looking for. Our most recent purchases were for 3 major appliances originally planned with Lowe's because of their Memorial Day sale. After spending a few hours researching Lowe's appliance inventory, I went to the store in person to make the purchase. To my surprise, the Lowe's salesperson told me that contrary to what their website said, the appliances I selected were either unavailable or their delivery dates were 3-4 weeks away instead of 1 week as stated on their web page. The salesperson admitted that their website doesn't always match the real time status of their products. How disappointing. So, I moved my search to RC Willey's website, selected the same brand and model appliances, and went down to the store to place the order. Yep. They had all my appliances in stock and offered immediate delivery! In addition, because we had paid the $59 delivery charge for a purchase with RC Willey last fall, we got free delivery for the 3 appliances since the free delivery 12 month window was still open to us. Nice. Moreover, the delivery team was organized and punctual. The guys were extraordinarily strong and gingerly installed the appliances (stove, refrigerator, and dishwasher) without damage, water leaks, and wore shoe covers for our home. No doubt, we'll be back to RC Willey for future purchases. read more

Never received a follow up call. Went to Walker Furniture instead for new mattress, head board, dresser, family room and leather living room furniture and a few leather recliners. ----- Forwarded Message ----- From: "Social Media" social.media@rcwilley.com To:  Ben ******@yahoo.com Sent: Mon, Apr 1, 2019 at 12:21 PM Subject: Re: Re Yelp review Ben, I'm sorry about the issues with your experience at our store. I found your account and will follow up with our management to review your concerns and will have them follow up with you. They should be contacting you shortly. read more

This is our second purchase from RC Willey. Last year we purchased refrigerator/freezer. Our experience with the sales staff was great. When we decided to replace our sofa sectional with reclining sofa, we were not disappointed. Love the time the staff took to help us find the quality we were looking for. Delivery team was great as well. I would recommend to anyone. I will use them for my store for furniture or appliances from now on. read more

I usually like buying from RC Willey. However, I am a little dissatisfied with the fact I drove 45 minutes to buy a dishwasher only to find out the are closed on Sundays. I actually have no problem they are closed on Sunday and support businesses that do provide additional family time. But they should communicate that to Google so they update their hours on Google. read more

RC Willey - Appliances Near Me - Henderson, Nevada

ordered new LG washer and gas dryer. Clowns that delivered say all working fine. I go to wash clothes and the dryer won't heat. call store - Dave furniture manager is a total JOKE - acted like he could care less !!!! claims can't send anyone for 2 days. Too many other places to shop !!! read more

Worst experience I've ever had applying for credit. Ashley Furniture has easily approve me for a credit in like 1 minute online. RC Willey website couldn't even give me the courtesy of letting me know why I was encountering an error which is because I had applied in 2013 and they had my email on file. So I decided to physically go in because of Black Friday the process took about an hour only to be told they needed additional ridiculous verification that literally would accomplish nothing and then they would give me a very small line of credit which was completely insulting an extraordinary really stingy If you feel okay shopping at a company that's run like ass then go ahead and stop at RC Willey read more

I replied and gave them the information that they asked for in their response and .... nothing from them. An exercise In futility. read more

I have purchased everything in my home from RC Willet, but this is the last straw. I had purchased my mother a mattress back in 2017 because she needed a nicer mattress. The mattress has a 10 year warranty on it. The mattress over the years had sunk and was lumpy. We reached out to RC Wiley, they enacted the warranty and sent out a specialist who confirmed the mattress was lumpy and sinking. They approved the warranty claim and rewarded us the full amount to get "any mattress we wanted" at the store. Mind you, I believed I purchased a mattress, 10" memory foam, having it delivered to my moms. I had no idea that it had been the wrong mattress all along. Only discovering this when the replacement mattress arrived. RC Willey charged me for the 10" mattress but had only delivered an 8" mattress. We only realized this because when the new mattress was delivered, the deliver person said it's the same exact mattress, didn't you order the 10". Yes we did, we did that because we felt it would be a better mattress. Driving to the store, we argued with the manager David Vargas, saying that we got the wrong mattress. He didn't believe us, kept using the excuse that we had to wait for it to "air out". Well, 10 hours later if airing out, we still not only got the wrong mattered that matched what we had back in 2017, we got it again. Paying for something that wasn't even the right mattes in the first place. Mind you I am handicapped and he excused a customer saying "sorry" for me being in the way as they passed us and went around us in my wheelchair. Making me feel like I was in the way. Nice!!! Discrimination! So, 6 years ago, I spent money on what I believed was a 10" mattress, my mother never said anything not knowing the difference, only when when we reported the claim for the poor craftsmanship of the mattress, and receiving hat we believe would be a 10" memory foam mattress was still only the "SAME" 8" mattress. So, not only did this "manager" argue me saying I got what I paid for, he continued to insist that I was wrong and had to wait for the mattress to "air out" remember. What happened to customers telling you the fn truth and you listening to them. Now you wasted my time (3 weeks) to get it, you delivered the 8" mattress TWICE, not thinking I would notice. But now we have a real issue. You ripped me off the first time, I paid for something I sadly didn't realize I never got until this happenstance happened. So, answer that first. Second, why are you causing me grief when I am telling you the truth about the mattress, (wasting time and insulting me) third, you excused me for another customer while I'm handicap in a wheelchair in your store. There is a lot you need to answer for David. You insulted me, insulated my mother, played me like I'm naïve, and don't have a clue about buying products. I am an artist, a designer in fact. I know depth, sizes, I'm special, and I don't need a ruler or measuring device to tell me the difference of 8" to a 10" mattress. I demand something be done. I demand an apology for your rudeness about the dismissal of me as a customer in a store as you apologize for me being in customers "way"; not ok. Next you played me like a fool and wasted my time, my mother's time, delivery people's time, to tell me I am "wrong" when I wasn't at all. You were. I demand something to happen, I will take this to your superior. You shouldn't manage and talk down to customers like that, especially since I have spent a lot of bloody money in your store!!!! You should give me my mattress, and refund me for ripping me off the first time. Mistake, no, I think this is something you guys to. Thinking older people would never notice. I even asked you to do research into what mattress would be returned, and you said, "that may be hard, I don't see them." I asked you to have your warehouse take a photo, you smudged at me and said. "I'll try...." We know you laze banker pant wearing retail managers don't do a freaking thing but sit on your Asz acting superior to sales staff and not really lifting a finger to offer much to customers or staff. I have seen people like you succeed because you are the NO man to everything on your desk. What a joke, won't buy from you anymore. I'm done. Thanks for waking me up to the game you play on customers. Thinking they will never find out. Look at these images and tell me, is this 10", also why did I pay for a 10" mattress the first time and not get it. Also, why do you treat people like they are below you, just because I'm in a chair, I way higher than you think sir. To Customers: be careful!!!! You may be taken for a ride, without even being aware of it. 6 years later, I only just discovered this surprise that I was. They almost got away with it. Think twice before buying from them. Seriously! read more

RC Willey - Appliances Near Me - Henderson, Nevada

I ordered replacement cushions for my patio set back in November 2023. This is a patio set that is still found in their showroom. I was told at the time that these cushions won't come in until spring due to patio furniture being a seasonal item that is shipped in the spring. It is now almost summer and I'm still waiting for the cushions. I called customer service and the parts department and was told that there was an issue with the vendor (meaning the cushions have not been shipped). I have yet to get an update. I am just very disappointed in this whole process. read more

Tonight my husband and I went in to "look around" and for some lovely reason we decided to take our 3 kids with us. All three are 5 and under. Well anyway the looking around turned into purchasing (of course) and my littles were getting hungry. The children of the corn didn't want to eat their snacks at home so of course they werehungry at the store. I decided to take them to the cafe while my husband took care of the transaction. Just my luck, the lady was closing the cafe as we were walking up. A gentleman saw my girls looking at the chips and must've seen the desperate look on my face. He called out the lady's name that was closing up the cafe and asked if he could grab some chips for my girls. She was so sweet and happily grabbed some for my children off the corn. This gentleman stepped up without any thought. Saved me ten minutes of tears and panic. He didn't have to do that but I'm so thankful he did. I didn't catch his name but if you read this THANK YOU!! I'll go back a hundred times because of this guy alone. read more

The delivery people handled my new tv with care. The were friendly, professional and best of all, very knowledgeable. Thank you. Eva and Larry Roth read more

I wish I could leave no stars. Had to go to the store everyday for a week with a furniture and gift card issue. The furniture came with no instructions and a chair that didn't work. Josephine at the store was useless. Said she would call the next day but didn't. Didn't know how the theater seating worked. Called customer service which takes a long time to have someone check out the chair. Came the next day and decided the cup unit electrical had issues. Had to order the part but didn't after I called the next day. Vacation home and was going back so I had them deliver a new chair for the section. Works now but no manual. Left several messages for the furniture manager but no one has called me back. Josephine called and said the manuals were online which was a lie, then said thats what they told her during training. Had to spend several hours trying to find the manufacturer to have them send me the manual because their website doesn't have it online. Waiting for Matt, the furniture manager to call today after 4 because they are in a meeting, Guess what? I'm sure I won't get a call back. Terrible customer service and I wouldn't recommend them to anyone read more

My husband and I went in to purchase furniture for an entire 3 bedroom home plus dining room. We absolutely loved our salesman, Kory Vance from the moment he popped his head around the corner to say hello. Kory!!! Always ask for Kory, trust me!! He has been working there for over 20+ years. That says a lot! He helped us find everything we wanted from the color of the furniture, the style, rugs, gave me his opinion on color coordinating, etc. He knew his way around the whole store. When I found something, hubby came over, (because hubby enjoyed one of the couches so much, he took a nap, j/k lol) gave his two cents and off Kory and I went again. He was the best salesman I've ever dealt with. Very knowledgeable, personable and patient. The furniture is absolutely beautiful!!! read more

So nice to be able to visit a showroom and actually see the products you are interested in before purchasing. While online shopping is great to initially pick out appliances and do comparisons, there's nothing like actually seeing the product in person. The sales staff are good and informative. They often approach to ask if you need help but are not overbearing or make you feel like you need to escape. No heavy pressure. read more

Al R is a great sales person, friendly, professional, no pressure to buy, but is right there to answer all if your questions. This will be the go to furniture store and will always be sure Al is there when we are looking g to buy any item Thanks Al! read more

Well I came back to RC Willey after an exhaustive search for a couch. I dealt with Kirk who was awesome. Very helpful, not pushy, informative and let me sit on every couch in peace. So I bought a new couch and love seat. Thanks RC Willey and Kirk for being a super stars with the customer service, looking forward to sitting on the couch when it arrives Saturday. *****update***** So they delivered the couches today and no doubt the mid rise I live in is a difficult spot to make deliveries. The elevator, while it can handle most things, bigger things like a couch sometimes have to go up or down the stairs. Houghton and his partner did a stellar job delivering the couches. They called early to let me know they'd be here within the hour and they were! By the time I headed down to let them in the maintenance guy had already let them in and the love seat was already being brought up. Then, they grabbed the couch which had to be brought up the stairs and the guys handled it professionally and quickly. Unfortunately I had no cash (I rarely carry cash anymore) to tip them but wrote them a tip check. Lol. Anyway, I can't say enough good things about the whole process. Great experience all the way around. read more

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Bought a dishwasher which was fine, however prior to buying it when I initially entered the establishment no one seemed to want my business. Every sales men and or women floated around or was sitting around. I thought y'all worked on commission?Perhaps I might not have been visually capable of affording anything in there? Was I judge by my looks? I made it to the back to the utility clearance and notice an older salesman peaking inside so I figured make myself known and wondered around in hopes that he would see me and ask if there was something he could help me with. NOPE. Not a peep. I had to reach out an young blonde lady working in the electronics department who was pleasant enough to FIND a salesman to help me out. My saleswoman was Josefina and she interacted well enough after she knew I was buying the appliance. I flip houses and thought I'd try out RC Willey. Not sure if I want to experience this again...to each their own I guess read more

In November I purchased major kitchen appliances with the help of Vanessa Lugo who is an absolutely exceptional Sales Associate. Vanessa was friendly and professional. She addressed all of my questions / concerns, gave me options, but was never pushy or condescending. Vanessa made a usually stressful situation into an excellent experience. When I had a minor issue post delivery, she immediately followed up and it was quickly resolved. The delivery and set up of the new appliances as well as the removal of the old appliances was very well done. There was good communication before and day of delivery and the delivery people were very pleasant and efficient. I highly recommend RC Willey for their superior sales and service. read more

Art Corral in Appliances is Awesome! Very knowledgeable and remembered us from 11 years ago when we moved to Boulder City. The GE Cafe series refrig we needed replaced was back ordered, so Art recommended Counter depth Frigidaire with French doors and 2 drawers. new refrigerator More space inside and goes well with my other appliances. Thanks to ART knowledge & EXCELLENT customer service. Delivery was right o. Time as promised. ART & RC Willeys Rock! Thank you! Tom & Judy Boulder City, NV read more

RC Willey - New Frigidaire Refrigerator from RC Willey's - Appliances Near Me - Henderson, Nevada

It's ALWAYS a pleasure to shop at R.C. Willey. Every sales person is professional and very helpful. No pressure either. The prices are competitive and they actually have many items in stock, unlike other stores that take your money and keep you waiting. The selection - AWESOME! I'm a veteran and they always thank me for my service in words and in a discount. R.C. Wiley is exclusively our store meaning we check there first prior to shopping elsewhere. We simply are tired of being disappointed by shopping elsewhere. Thank you R.C. Willey read more

This place is a one stop shop! We have purchased several sets of appliances, dyson vacuums, TV's, soundbars, mattresses and lots of furniture and the team at RC Willey is the best! Our experience has been nothing but positive from shopping to order and delivery. Special shout out to Mike O. and Chris M. for their top notch service! Thanks guys! read more

if i could give one star i would !!!! they ran my credit sneakily and the manger tries calling me and siding with the employees on why the did and could do that. The employees are pushy AND sneaky and the manager is no help. She calls me and tries to convince me what their employees did was okay and has the nerve to ask me if i still want to shope with them lol. Never ever coming here again and i should of read the reviews before walking in here. read more

We had been looking for a new dining room table for a couple of weeks, we were disappointed in the selections that other furniture stores around Henderson and Vegas had to offer. We were about to give up when we found RC Willey. Their selection is fantastic and they have an amazing show room! There are plenty of sales reps on the floor to answer all questions. We found the perfect table and will be getting it delivered soon. They also offer a 20% discount if you pick up your merchandise instead of having it delivered. Overall a great experience, we were in and out in 20 min. I definitely recommend this place. read more