We had a good experience at the RC Willey Rocklin store, especially working with Steve Romero. He was professional, patient, and very helpful in guiding us through the process. What really stood out was his follow-up and support all the way until the last minute to make sure everything went smoothly. He truly provided excellent customer service. However, I was very disappointed with the delivery experience. When the delivery staff arrived, I politely asked if they could remove their shoes or wear booties before bringing the furniture inside. I was told "no, and if you have a problem, call my manager." I accepted this because I did not want to cancel the delivery and reschedule for another day, but the response felt dismissive and unprofessional. As a customer inviting people into my home, I don't think that was an unreasonable request. During the delivery, one of the delivery staff injured his leg and was bleeding onto my carpet. We were concerned about him and tried to help by providing bandages twice to stop the bleeding. I truly felt bad for him and hope he is doing well. In addition, there was damage to my stairs during the delivery process, and I was not informed about it at the time. I only discovered the damage after the team had already left my home, which was very disappointing. Unfortunately, I am giving this review 5 stars mainly out of respect and appreciation for Steve Romero's outstanding support and professionalism throughout the process. I hope the delivery experience can improve in the future. read more

I had a phenomenal experience from start to finish in purchasing my bedroom set! The Salesperson was filled with knowledge and not pushy!! (very important to me.) My delivery gentlemen were perfection! Kind, friendly and helpful with my questions. This has honestly been the best experience I have ever had in purchasing/delivery of my furniture! Thank you ALL! Sheri Alves read more

My wife and I bought a refrigerator, washing machine and dryer from this location. Couple days after our appliances were delivered our refrigerator started making a loud knocking noise periodically throughout the day. I immediately called up RC Willeys customer service to get it fixed or replaced. The lady who I spoke to was going to just have a new one delivered to swap it them out. That was until their technician got involved. I was then told the soonest he could make it out was a week from when I called in. It was an agonizing week listening to it knocking every 1-2 hours. When their technician guys came out they easily fixed the problem and explained sometimes when the guys in the warehouse load them that their dollyies for loading them bend this metal tab pushing it into the back fan of the refrigerator. Simple as that. Here's where it went wrong, upon pushing our refrigerator back into its place the compression fitting for the water popped off the back and started spraying water all over the place. One of the guys was very considerate and tried to help as much as he could but it was the the other technician who threw his hands up saying we needed to contact a plumber and that it wasn't their fault. Wtf?! Funny how it worked fine before you moved it. Upon closer inspection I now know what they did. Rather than disconnecting the water to service the back of the fridge, they kept it hooked up and by doing so pulled the water line so tight it stripped the compression fitting. They basically turned the water off to our entire house and left us in this condition. Would I buy something from them again... hell no! Just for the unprofessionalism displayed by the technician they employ. read more

** BEWARE ** The worst customer service I've ever dealt with today so beware when you buy anything from this store & you receive it damaged you will deal with attitude and horrible customer service!! I bought a $1200 stove, the first one arrived damaged and then I got the replacement stove, and it was damaged too. The delivery driver stated they stack stoves in the warehouse so that's why it got damaged he believes. I had to call RC Willey again to get a 3rd stove. Day 1: I called customer service on the day I received the 2nd damaged stove they said they can't help me call back tomorrow because you can't call about issues on the same day of delivery apparently. Day 2: I call back and I want some kind of reimbursement for my time & a new stove since I took 2 days off to receive 2 damaged stoves. The lady said she will send a message to management, and I will need to call back tomorrow with an outcome. Day 3: I call back and I dealt with Lisa the rudest customer service rep FULL of attitude, questioning me who I talked to yesterday and was very unprofessional. I didn't know I should be taking notes of who I talked to each time, I asked her don't you see notes in your system? That made her even more mad. The Manger had to get on the line because she didn't want to deal with us, she said & the manager was just as rude too. They couldn't offer us any credit/reimbursement for taking a 3rd day off of work to receive another replacement stove. I'm very disappointed! I have purchased over $10K worth of furniture and appliances over the pass 12 years at this location and after dealing with this situation I will be taking my business elsewhere now. read more

Huge furniture store with lots of beautiful choices no matter what you are looking for they probably have it. Living room furniture as well as bedroom sets, outdoor furniture, cabinets art and more. No pressure which was super nice. I made a few purchases that were super simple. Got a delivery date within 2 weeks we were happy about that. They also had beautiful Christmas and Halloween decorations set up. We also got a great massage experience in automatic chairs that was amazing. They gave us a pumpkin on our way out... so overall it was a great experience. read more

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The local staff responsible for delivery issues is unhelpful and has no compassion. They should reread the company's "customer satisfaction guarantee". Make your decision to purchase wisely and informed. read more

Paid $100. for service technician to come out and determine why my armless recliner suddenly gave out. Technician could not find anything wrong with unit however he determined there was absolutely something wrong with it. He advised thathe would write up and submit for replacement said I should here back in a couple days. I called on 5/6/26 for an update and was told I should have heard something by now and was told to call back on Monday. I didn't here anything back so I decided to wait until returning from vacation on 5/18/26. Was told by customer service they would email the service dept. Who would follow up with me. Still no word. Called today 5/21/26 to get update... no updates available but was told by customer service again they would email and someone will contact me... Asked to speak with a "supervisor". I spoke with Evelyn... she was less than helpful and acted as if she didn't know why i was bothering her. I asked if the last "CS Rep" advised her of my issue, she said no, i asked if she pulled up my account information so she could get familiar with what I am calling about, she said no. I said well i shouldn't need to spend another 10 mins explaining the issue again to yet another person but told her anyway. She seemed less then concerned with my concerns then proceeded to tell me that the service dept was closed and she would email. I said is there anything else that can be done for someone to follow up with me, since its been almost a month now? She said thats what she could do, no offer to personally call me back or anything , just kept trying to get me off the phone then told me to have a good day and hung up on me. I was livid after being on the phone for over 30 mins of my time and getting nowhere. I immediately called back to speak with a store manager as this was terrible customer service because at this point, im feeling like my hard earned money was infact stolen since they make you pay the fee but there is no follow up afterwards. So i paid 100 for nothing bassically for someone to come out and confirm tgat there is something wrong with my expensive couch. I was the able to speak with Brandon who was very apologetic and said he would look into and follow up with me even though he is in a different dept. I appreciated his professionalism and concern formy position. I am requesting a refund for my service fee at this point since I do feel like RC willey has stolen my money. Brandon advised that he would document my request and follow up with me personally by this Saturday with any kind of update which was all I originally called about each time. I spent another 30 mins on the call with him this evening which was in total this evening alone just over an hour of my time for just today. This does not include the many other calls I made previously. I paid for this sofa for wuite sometime never late, never missed a payment and never had to call about an issue after finally receiving it after almost 8 months of being on back order. I would hope that RC Willey would do better with there customer service and actually take care of there customers. I feel robbed, and insulted that I as a customer was hung up by your employee "Supervisor Evelyn" who treated me with such disrespect after I asked her what she would recommend that I do at this point.... please advise how this will be resolved and how I can be refunded for money I paid back in April 2026. read more

Installers left with replacement massage chair inop due to improper assembly. I emailed mfg support as installers were driving away, the support mgr said the code was due to internal plugs not connected properly. He instructed me on how to fix, I did and the chair then operated properly ... but neither of the side panels would remain seated in place. I made a service request and eventually a follow-up tech came out, reseated the panels and left; after a couple of cycles they unseated. I made another service request and eventually a woman from service scheduling called and offered me two service dates, Nov 15 or 17. I chose the 15th and was told someone would call me the night before with a time window. No call / txt on the night of the 14th and no one called or came to our house on the 15th to fix the chair. Today is Nov 28th and we've heard nothing - zip, zero, nada, zilch, bupkis - from RC Willey about correcting the chair. I love the chair, but re RC Willey service - like GrumpyCat - I.Am.Disappoint. read more

RC Willey - Cozzia massage chair - Furniture Stores Near Me - Rocklin, California

The salesperson was kind and courteous. I was very disappointed with the delivery experience. When the delivery staff arrived, I politely asked if they could remove their shoes or wear booties before bringing the furniture inside. Instead of responding professionally, I was told "no" and then asked whether I even wanted the furniture delivered or not. As a customer inviting people into my home, I don't think that's an unreasonable request. I understand companies have policies in places for insurance purposes. The tone and response felt dismissive and rude. I understand delivery teams are on a schedule, but basic courtesy and respect for a customer's home should be standard. Unfortunately, this interaction left a negative impression of the company. read more

Ugh. I don't know who can afford to shop here but it's not me! This may only be the 3rd time I have ever been here and reminded why. It is expensive!! When they say retail price, this is it. My MIL told me to come here to check out their appliances when I told her I was looking for a Fridge. The one I wanted at Costco online, they did not have on display so I looked to see if they had it to touch and see. Yep, they sure did for $600 more. Several salesmen approached us numerous times asking if we needed help. One of them told me that they were having a no sales tax sale which was less than the $600 more price tag. I politely said no thank you, we were just browsing. I assume they work on commission of some sort. The store is beautiful. Everything you can think of for your home. I enjoyed the seeing the entertainment section with the pinball machines and pool tables. Only IF... sigh. So I will probably not step foot in one again. Besides not being able to afford it, I just hate the whole salesman tactics hovering over you every ten minutes. Its like going to a car dealership. Bleh. read more

My garage freezer went kaput yesterday. I discovered it at about 2 in the afternoon. Ran over to RC Willey, bought a new one and it was delivered at 8:15am this morning. Not sure if I just lucked out with a delivery window or the salesperson went the extra mile for me. 98% of my home came from there and I will continue to buy from them. read more

We had carpet installed in February 2026 RC Willey-Henderson location, we noticed a flaw in the carpet and had to file a claim that was declined by the manufacturer. The Flooring Manager, Jan Gregerson stepped in and made us aware of the 120 Day Customer Satisfaction Guarantee. We picked out a new carpet and RC Willey covered out labor cost for the reinstall. We are so pleased with our new carpet and want to thank Jan for her exceptional customer service to make a dull situation with the manufacturer to a great situation with satisfied customers that will be back to RC Willey. read more

This place is a nightmare. Avoid them at all costs. Bought a brand new fridge had it delivered yesterday. Wake up this morning and surprise it doesn't work! Went in to the store and they said it's still on "demo mode" come home try to fix it the way they said and nope nothing. $4000 later still waiting to hear from them.. their customer service is disgusting to the day very least. Do yourselves a favor and spend your money elsewhere this place is NOT it. We will NEVER do business here again. And judging by these reviews it looks like they give zero about their customers or the products they're selling read more

We shopped here since we were looking for a new couch. The sales person was friendly and helpful.

Unlike many of these reviews, I had a great experience here. I came for the Labor Day Sales after moving to the area and needing a small couch. Living Spaces had a long lead time, and Ashley had bad options, so I decided to try here. This store is like Disneyland for adults needing furniture, the decor and areas tend to have fun themes (and the place is huge). I bought my couch from their clearance area in the back for a really good price and found the sales people very friendly and helpful! They do not deliver on items under a certain dollar figure, but they do load it for you from their loading dock for no extra fee. I love my new couch and I had a fun time exploring this place in the process! read more

RC Willey - Good Clearance section on labor day! - Furniture Stores Near Me - Rocklin, California

Came in for the first time ever!! It was Saturday around 3;30pm. This store is huge with so much stuff. There was a great selection of all home goods-from value to high end. We came in to see the double drawer dishwashers from fisher paykel and cafe by ge. They had both items on the floor so I could inspect them. The appliance salesman did not seem too enthusiastic when I said we were only shopping for one appliance. He seemed a little bored with my questions. Anyway we were not there to buy today... They offer free cookies to customers and the chocolate chip tasted great!! The employee minding the cookie counter was definitely NOT friendly. Basically threw us a cookie. Oh well. At least it tasted good. read more

I had a day-one failure on a brand-new washing machine from RC Willey, and the experience exposed how broken their "customer service" really is. Let's count the ways RC Willey failed: 1. Day-one appliance failure can't even be logged. When the washer failed on the install date, I was told they couldn't record the issue because their system is "locked" until the day closes out. That's an internal limitation passed directly onto the customer. 2. Corporate and store operations are completely disconnected. I spoke with corporate support, who assured me my account was "updated." When I contacted the store the next day, there was zero record of the issue. Either the systems don't talk to each other, or customers are being placated with empty promises. 3. No contingency planning, no urgency. RC Willey clearly plans for everything to go perfectly. There's no excess capacity for failures, so even a day-one defect means taking more time off work and waiting days for a replacement. In my case, the swap is scheduled four days later, while the 30-day return window continues ticking away. RC Willey claims to offer customer service, but it only exists when nothing goes wrong. When you actually need help, the response is limited to "I'm sorry," instead of "Here's how we'll fix this." At this point, appliances are commodities. Customer service is the only real differentiator. RC Willey's service is no better, and possibly worse, than any big-box store. So the real question is: why pay a premium for service that doesn't exist when it matters most, you may as well save money and shop by price. read more

Very nice store. Nice layout, good quality furniture. Sales people are not pushy or aggressive but very helpful when you ask for assistance. I love the flex steel loveseat that I purchased and the delivery by R. C. Willey was awesome. The two delivery men, Brian and Anthony were exceptional. They did a great job setting up the loveseat for us and moving it around to exactly where we wanted it. They were kind and respectful and offered good advice. Couldn't be happier! read more

We bought a couch and loveseat from RC Willey 3 years ago and paid for the warranty. Two sections of the headrests on the supposed "leather" couch and loveseat are disintegrating. There's no way that the couch is full leather because I have another leather couch from them that i6purchased over 12 years ago, and there is nothing wrong with the material. They said it's not covered under the warranty because it's from head oils. So, having normal head resting on these causes that!? And that's somehow not a defect!? Absolutely ridiculous. And it makes zero sense given that it's not happening on any other sections of the couch. Terrible customer service and waste of money to pay for a warranty that doesn't fix such an obvious defect! I will NEVER purchase from them again, nor will I ever recommend them to someone. Again, gotta love that they're blaming this on "hair oils: when none of my other furniture has done this. I have a leather recliner (not from RC Willey) that I purchased at the same time. NO damages where our "hair oils" would be. Same for the couch that we purchased over 12 years ago. This is a pathetic excuse to not cover a crappy couch that they sold us and take our money for a warranty that is useless. read more

RC Willey - Couch headrest where material is falling apart - Furniture Stores Near Me - Rocklin, California

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This is the second purchase in a row we've made at RC Willey and been so disappointed in their customer service. We went to get one item. Javier, the sales person, was awesome. He went above and beyond to help us choose the chair we wanted. And when my husband asked if they had a veterans' discount, Javier said they sure do! So far, so good. Five star review for Javier the sales man! Thanks! But then, we went back to the cashier. She looked at the veteran's ID card in his phone (the VA only provides digital cards now, as of 2022) and said no. We asked her to make sure. She went in the back and asked management, and. they still said no. I wanted the $50 savings, so I asked to talk to her manager. Four star review for the cashier. Out came a tall guy who said he's one of the sales managers. I didn't hear his name. He said nope, no discount because we don't have a card. My husband showed him the VA website where it specifically says there are no more physical cards. The manager didn't look at the phone, just kept smirking at my husband. I said, "You're not even looking at it," and he said he didn't have his glasses. I told him his glasses are right in his pocket and to put them on. He said no. Then he said, fine, and started interrogating my husband: what branch of the armed forces? When did you serve? Where did you serve? My husband, BECAUSE HE'S NOT A LIAR, easily answered all the questions. The guy said, well, I guess you can have the discount. Zero stars for the sales manager. I wish I heard his name. The receipt didn't have any names on it. We will think twice for our next furniture purchase. Our visit had a promising start, thanks to Javier, but that other guy ruined it and may have lost a whole family of customers. Poor form, RC Willey. read more

Buyers Beware RC Willey will offer you "0 interest" and then put you on a deferred interest payment plan and purposely put you on a payment schedule that will never meet the deadline before the deferred interest expires and then dump the full amount of interest on you without warning. They don't make this info easy to see/find unless you dig and give you no warning of the pending interest dump. Additionally they make their website and statements purposely confusing to obscure this fact and never give an expiration warning. read more

Ordered over $18,000 of appliances and needed to pick one item up from their warehouse. NEVER again! Salesman Matthew went above and beyond. Let us know to call warehouse in advance to arrange pick up. Did so and still had to wait over 15 minutes for them to bring out our merchandise. Yes, we were the only car in the parking lot. They were NOT busy. Avoid distribution center/warehouse at all costs. read more

Eric, Donald, and Sheryll, gave great customer service. Came in for price quotes of couches and other items for the house. Will definitely return!! read more

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I bought a computer chair there , spent a lot of money On it , this has to be the most uncomfortable chair I've Ever owned . Called them to get my money back and get Them back their chair the guy said sorry you've had it Over 14 days there's nothing we can do for you . Buyers Beware with this place look else where read more

RC Willey - The chair I bought - Furniture Stores Near Me - Rocklin, California

Love the store in Rocklin, CA. Jared showed us a large selection of recliner chairs and we got exactly what we were hoping for! Our leather recliners were delivered today perfectly and we are happy! read more

The store is huge and the selection of furniture, appliances are plentiful but the customer service piece and follow up is lacking and if you have to pick up your items at their warehouse the service is even worse . read more

Worst customer service, I would not recommend associate Sherryl Jones. She just waisted my time without help. Disappointing experience this time. Never coming back! read more

I really like this store and the broad spectrum of stuff is in one store . It's very easy to get lost

RC Willey cannot service our 4 year old power recliner made by USA Premium Leather Furniture in Salt Lake City. It was purchased with a matching 2nd recliner & sofa. It's a $1450 recliner. We're trying to get a replacement matching leather panel chewed up by our pup. RC Willey says we need the serial number of the chair. The recliner is completely disassembled. No visible SN on either recliner. Anywhere! We found a manufacturers tag on the bottom, no SN. The manufacturer, USA Premium Leather Furniture communicates only to retailers, not customers. If a customer is required to provide a serial number that does not exist, how can I recommend RC Willey or USA Premium Leather Furniture. read more

Customer service is not good! Our delivery was scheduled for 12:15 to 2:15 we sat here all day. No one called us to say they're running behind. It's now 6:36 PM. They just called and said they're running late.(really) they'll be here in 30 minutes to an hour. The second person on the truck should be making phone calls letting people know how far behind they are. We had many things to get done. Did not expect to sit here all day until evening. Not sure about the product quality either couches don't fit together correctly and the one on the left has been stitched wrong and is showing . They recliner to the middle read more

I purchased a leather sectional on 8/16/2025 and still haven't received it,so I called customer service (916)770-2750. The lady who answered was extremely rude with every question I had! She even yelled at one point! I've purchased here before with no problems,but I'm not going to deal with rude service because you already have my money! Of course they don't know who it was! So now I'm waiting up to 10 business days for my money back! I will never purchase anything from them again! How in this day and age are customer service calls not recorded?! read more

Very cheap and way overpriced. The sectional was built with particleboard. PARTICLEBOARD!! No wonder why it broke in less than a year. Never again. read more

RC Willey - Sectional - Furniture Stores Near Me - Rocklin, California

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I would like to put a review in on the salesman that helped us out. I'm not one to normally do this but.... JD who was our sales associate went out of his way to make sure we were given the best price to beat out all other competitors (including Costco). Upon delivery of our new appliances we had a ding in our refrigerator door. I alerted JD of this and he had a replacement door delivered and installed. He has made buying appliances from RC Willey enjoyable. He was extremely professional and followed up to address our concerns in a very timely matter. Thanks again for everything read more

i bought a refrigerator to replace one that broke down. i was able to pick out the size i needed. The delivery was seemless and the delivery guys were very careful moving in the new and taking out the old frig. No problems! After i had the new frig connected to the electrical outlet. i noted that the freezer light didn't come on. I called RC Willey and I gave them the info on the frig. I was told they will replace the frig because of the freezer light defect. I decided to check out the model of the frig online and to my surprise the model actually doesn't come with a freezer light, which the salesperson didn't tell me. Further more, RC Willey was going to ship me the same frig without a freezer light...lol! I think the sales and the customer service staffs needs a bit more training. I think it could be costly for the company because of similar mistakes. read more

In the midst of the Pandemic, we were in dire need of new couches. Our previous couches we bought from RC Willey had been abused by couch potatoes! Yeah, they abused the hell out of my couches, I say couches because we like to make the most out of our seating capacity, so we have two couches in our den. . Our leather couches just had the life sucked out of them, they were in great shape, no rips, tears, or scratches, the cushion wasn't as fluffy as it once was. Just not like they used to be when we first bought them! So we posted an ad for free couches and the people drove over three hours and hauled them away! Wish RC Willey could take the couches but they can't. We came back to RC Willey and loved that they thoroughly complied with the COVID Rules! There was a greeter out front explaining their policy. We had a salesperson assigned to us during our visit and his name was Sam. Sam was very friendly and knowledgeable, we went back and forth on what we wanted and he was patient. After about a half an hour of walking and looking, we found them! We ended up getting two leather couches again. Sam looked online and they were at the Utah warehouse. He confirmed that we would get our couches in five days. We were a bit skeptical but he was right. They came right on time. We really have grown to love RC Willey. We just bought a new dining room and hutch set. We love that set as well. We did travel out of town and looked at some furniture stores there and didn't find anything we liked. So we are really happy with RC Willey read more

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They made it right after all and I have a new dishwasher that works great. Support was great to work with after they initially provided incorrect information. I would still strongly say to inspect items at pickup if you are not putting them in right away. read more

I purchased a washer and gas dryer on the 17th of February. I was so happy with the service I de died to purchase my game room tv. Then I wasn't happy. This company sold me a dryer they didn't have, and would likely not have for months. They made me feel extremely inconsequential, that I am sitting in their parking lot waiting for the store to open to return my $8000 in purchases. Lots of stores have washers and dryers in stock, and lots of stores have tv's. I suggest everyone skip this store and shop elsewhere. Other businesses will value you, whereas RC Willey's will not. You are just a sale, and after sale service means nothing to them. read more

Bought a couch and had it scheduled for delivery to my new house. When I called to confirm delivery and get the time slot the driver would be here in, they informed that it never got scheduled. Even though my order confirmation gave me a date.... I guess I'll just sit on the ground in my new house.... read more

RC Willey - My July 12th delivery date that got pushed back because it "never got scheduled". - Furniture Stores Near Me - Rocklin, California

Bought a couch in 2019 with warranty, the wood behind the couch broke, and called to get it fix, at that time they didnt tell me that i need to pay to get it fixed. 11 months later, some handyman from RC wiley came and fix my couch. Once he opened the couch, the pieces they used ended up to be split pieces, he told me that he has to tell RC wiley that there are more wood needed to be fix instead of the one broken one. I called customer service of RC Wiley. The manager team as well as CATORA. They told me i have to pay $375 to fix the couch when the couch only cost $670. They said if i dont pay they are not going forward. 11 months ago, they told me there is no fee i need to pay, 11 months after they told me i have to pay $375 because of the 2 nd opinion they get 11 months after the my first service call. And they charged me $60 for someone to come out last year. read more

RC Willey - Ended up the handyman of rc wiley said the manufacturer use cheap wood for the couch, and most of the pieces are split. - Furniture Stores Near Me - Rocklin, California

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Your customer service sucks. We were reffered to return chairs to the store in Rocklin and they denied service because they said we were rude. We will never do business here again. read more