I am a frequent customer to an inspiring and talented barber whom recently took control of the shop…read moreon crystal street that he has been residing in for years. Unfortunately, the business lacks one thing that is required during warmer months, A WORKING CENTRAL AIR COOLING UNIT. I am not a business owner but I think that falls on the responsibility of the property management company or property owner. How can you say you are a community involved business Baxter when you can not even fix an ac unit for over 4 months. I will still sweat it out with my barber because he does amazing work and has amazing customer service skills unlike your office personnel or yourself.

When I signed my first lease a year ago there were several problems with electrical wiring in the…read moreapt that was rented. However, I am a very patient person and gave them time to fix issues that occurred like sparks that would fly if we dared to plug in a cable box in the wall of certain rooms. This problem was fixed within the first 2 months of the lease. There was another problem where the house was not wired properly to meters on the home. With this issue the Utlity Providers could not charge us for utilities until the issue was corrected. Even with several other small issues I reluctantly resigned the lease in July of this year. We were promised that there would be a 24 hr maintenance team in the event of emergencies. When a skunk crawled into our basement through a large space in the house's foundation we found the "24 hr crew" to be non existent. Fast forward to present day there have still been issues where the breakers will trip in the home once every few weeks. The landlord was made aware of it. Once again because of extreme patience to us it wasn't a big issue. Then one afternoon the breakers trip again and the woman of the house is home alone. She heads down the wooden steps to reset the breakers and goes through the staircase on the third step from the top. She is only 4ft11 and weighs 160lbs. There is no reason that she should have went through the staircase. Once she was able to get to her feet she then had to climb out. Frantic and in pain she called me immediately to tell me what happened. When I spoke to Lisa at this office she didn't even seem to care and was more concerned with the reason that someone went into the basement. I told her that I felt it was best that we start to look for other living arrangements. At this point she chose to remind me that I am still responsible for rent payments through the duration of the lease. Lisa also states that she was told by property owner that the steps were "fairly" new. Not sure if I can legally get out of the lease, but hoping for the best. If you are looking to move to the Pocono area I would not recommend Michael Baxter & Associates. On a side note the appearance of the apartment was extremely amazing.

If they had 10 stars that what Liza would be getting from me! If you want a great, results driven…read moreprofessional in your corner look no further. Liza is the right person for the task.

We bought our first home out of state through Liza 2 months back. The whole process was seamless…read moreand quick. Seeing Liza's professionalism and enthusiasm we engaged her for managing the property. She has not only found us tenants in less than a month but has been prompt in addressing all the concerns the tenants had on the property. Strongly recommend Liza for any real estate needs. We are so glad to have found her.

AVOID dealing with Barbara Miller at all cost! Her word means nothing…read more We negotiated an offer with her, and she gave us verbal agreement that the seller accepted our offer. She said she'll have the seller's signature by the morning. Lo and behold, she ghosted us for 3 days, and came back on the 4th day saying that another buyer placed an offer, and that we would need to raise our offer if we wanted to get the house!! Basically, she wanted to start a bidding war. We declined to participate in her dirty games and withdrew our offer. Just in case you didn't catch this, she was showing the house AFTER she gave us her word and AFTER she received a written contract from us that was just waiting on the seller's signature. Save yourself the headache and find another realtor. You've been warned.

We began our home search a few months after the pandemic started and the real estate market in the…read morePoconos had begun to boom. Inventory was getting scooped up, and we were relieved to meet Janet Ferraro, who brought experience, knowledge, patience and a determination to help us move into our dream home and do it quickly. We were met with some challenges: COVID-19 visitation requirements, a remote seller, delays in the title search and closing date, etc. but Janet calmly and professionally continued to steer our ship, and got us into our home when we had hoped. While I can look back and wish circumstances this year had been different, one of the few things I wouldn't change is meeting and working with Janet.

My realtor Grace Moro was amazing. We have bought several homes in the Poconos area and our go-to…read moreagent recently moved so we had to find a new realtor. We couldn't be happier to have met Grace. She was super helpful, reliable and patient. She made the process easy and I always felt she had our best interest when helping us find our home. I'm sure we will be back on the market for another property and would absolutely look for her when that time comes. 5 Stars all the way, thank you again Grace!

The represented a client of mine and almost blew the deal for him. They're not too professional and…read moreluckily I was a patient individual and work things out with the seller himself but I would not advise using this beast in anyway shape or form

Im not the sort of guy who posts negative reviews. Probably because in my experience professionals…read moretend to behave well professionally. Jean Kaye of ReMax is no professional folks. I have never had such a horrific experience with any professional in any industry in my entire life. This woman has a unique talent for being unprofessional, condescending and has absolutely no ability to govern her unpleasantness. And is it that isn't bad enough she isn't the most ethical sales person on earth to put it mildly and she has no shame associated with that predatory behavior. Everybody has to buy a house at some point. If you want to buy a house and feel good about it do everything in your power to never deal with this woman. I'm honestly still just blown away at how nasty and transparently greedy Jean Kaye is. I had to go to Arizona to help my business partner while he was dying from pancreatic cancer a few months ago. Jean and her boss (I asked her name. She was nasty and evasive evasive so she didn't tell me. these two gems made no qualms about explicitly accusing me of lying of going to Arizona at all away at all and certainly never inquired as to the state of my friends because they don't care lol. I just kept thinking "is this really going on???" After my partner died and I got home they Evicted me from a home because they wanted to sell it and literally locked me out of a joke I've lived in for over three years and put me on the street and never mentioned to anyone that they were acting illegally! Imagine that. ... Neither of these women ever inquired as to know the actual circumstances of my friends death but on multiple occasions would send me text messages giving me fictitious examples as to why they knew that I was hiding in Pennsylvania as if I owed them money or something! These are truly horrible people. I know that sounds like hyperbole because I would think the same thing. So I encourage you to go find out for yourself but keep a safe distance If possible. I just never knew professionals of any sort could Blatantly let the world know how much they just don't care. I'll make sure everyone I meet knows about these creeps and buys real estate from an actual professional. Absolutely mind blowing. Thanks ladies.

This agency is the most unprofessional, disgraceful real estate agency you could ever have the…read moremisfortune to do business with! I had my house up for rent with this agency & unfortunately for me the tenants ended up having a personal relationship with the agency staff! These tenants turned out to be even more disgraceful then the agency staff! They were scam artist who intentionally attempted property damage to try to collect insurance payment & were supported by the agency as these tenants could do no wrong in their eyes! After I finally got them out of my house & said good riddance! The agent that was supposed to be my eyes & ears as we reside on the west coast & the house is on the east, intentionally left damages to my house unreported. She never provided accurate pics as agreed & purposely led us to believe all was well with our home & was ready for the new tenants. It wasnt until the tenants took up occupancy that I learned from pics/reports from the new tenants the condition my home was left in! When I tried to take up the issue with the manager of this location she was unprofessional/confrontational & disgraceful!!! Continuing even after the tenants vacated property to aid them stating the house was left in pristine condition & tenants did no wrong!!! After I let her have a peice of my mine & a few choice words I filed a BBB complaint against them! Hope this helps all you people out their who are in need of real estate services. STAY AWAY FROM REMAX OF THE POCONOS!!!

Terrible stay booked through All Pocono Rentals…read more Here are just a few of the issues we faced during our stay in Horatio, PA. Needless to say, the home was not taken care of in the least bit. Also, the home had multiple issues which could have led to lawsuits. Some pictures were taken and have been attached: - Dirty filter in pool. Backup filter was even more dirty - Broken patio umbrella - There was NOT a game room as advertised - Kitchen stool was broken nearly causing a bad injury - Bugs throughout the house especially in bathrooms - Spider webs throughout house - Broken soap dispenser in Master Bedroom - One guest was bitten by bugs while in Hot Tub After all these issues you would think All Pocono Rentals would have provided some type of customer service. They did not. After 3 weeks of dodging my emails(they claimed their property manager was on vacation and had poor service/could not be reached), they finally issues a blanket statement saying: "We regret to inform you that we cannot offer any form of discount or refund because the issues were not reported during your stay. We are a full-staff Property Management company and we cannot prevent issues from happening, but we are equipped to deal with them in a timely fashion to assure guest satisfaction. However, if those are not reported to us, there is nothing we would be able to do." My advice, stay away from All Pocono Rentals. Stick with more reputable sites such as AIRBNB/VRBO. My assumption is that booking through these sites should lead to a more customer service-centric result. PS: All Pocono Rentals has a VIP program where they discount users who leave 5 star reviews. Therefore, be wary of even the 5 star reviews. Please feel free to contact me for further information etc.

The house was beautiful and well maintained. It exceeded the expectations of my guests and I with…read moreevery detail thought out to keep us safe and Covid free during our stay. The concierge was extremely helpful and responded quickly to any inquiries. I look forward to staying here and or using All Pocono Rentals again in the very near future.