Both Keaton and Steve are fantastic. As someone who works in the first responder industry it was important for us to find a trusting company who are dedicated to taking care of their customers. We needed a new pool filter system, contacted them on a Thursday. They had it installed on Friday and are returning to make sure our chemical levels are correct and there are no hidden surprises. Thank you for all your assistance and earning our trust and business. We appreciate you and all you do. read more

I'm really glad they revealed themselves before we hired them! We are dealing with a newly-turned green pool caused by carelessness from another pool service. Keaton and Steve came out to give a quote on Saturday. They recommended a drain and refill with a chlorine wash. They found our pump running too high at 55, and turned it off. My husband and I really liked them, and we thought they'd also do a great job as a replacement for the current service. We let them know that we had a couple more people to see. Another guy came a few hours later and his opinion was that a refill wasn't required to do a green clean. He threw in some complimentary muriatic acid along with a little chlorine shock (very nice of him). Another service came yesterday, with the same view that no drain/refill was required. Apparently, this seems to be a best practices point of difference among pool pros here in Tucson. We decided to hire RePHresh, both for their recommended drain/wash/refill - plus as the new regular weekly service. Their monthly rates were quite good, and the pool hadn't been refilled in four years, anyway. When we communicated by text, I mentioned that the pressure had dropped acceptably when we turned on the pump after a few chems had been added the day before. I don't know if it was Keaton or Steve. He said he didn't want to start a job that someone had already started. I'm thinking, What!? He turned down a gig that would have paid handsomely AND a weekly service gig! The response was curt, and I was shocked. It felt defensive, as if a few chemicals thrown in was revealing them as not entirely honest in their push for the more extreme - aaand more expensive - initial clean. Then he said I had to take a sample to... I forget where, since the water had changed since they'd been there, and they needed a reading in order to know what they were working with. I refused, and asked why they hadn't taken samples the day before when they'd come to give the quote (which they'd written out in detail already).. I asked him to do it. The last service who we interviewed took several samples back with them before we got their quote. Steve-or-Keaton said then I needed to go somewhere else. I dunno, but the words mistrustful, childish, revealed-as not-entirely-trustworthy, etc., were going through my head. The last text from them was "that pump never should have been turned back on!" Hmm. I didn't text back that it was still running at an acceptable pressure. Color me mystified and highly annoyed. We hired the last folks, who had no problem with someone else's chemicals having been thrown in. read more

Re-PHresh Pool Service - Mystified, annoyed, and put out. - Pool Cleaners Near Me

Horrible service This company does not communicate with customers regarding when they are coming to take care of your pool If something goes wrong with the pool, it is close to impossible to get a hold of them and ask them to help out. They miss pool service days weekly because they do not have enough employees. AVOID AT ALL COSTS. THEY WILL TAKE YOUR MONEY AND RUN read more

Steve is the most accommodating and professional person I have ever dealt with! He cares about his customers and responds to all issues promptly. There is no better pool service in Arizona! read more

We've been very happy with this service. They have some flexibility with how often they come seasonally. The cleaner is always happy to chat with my husband and help troubleshoot pool issues we might have. They recommended replacement parts for the pump and bought them and installed for us. It's so nice to not have to worry about this stuff on our own as new pool owners! read more

Beware! I had this company come out to clean and refill my pool. I was happy at the job and hired them for monthly service at $80 a month. I bought a huge 50 pound bucket of chlorine tabs for well over a hundred was told would last me well over a year. The man that came out was here less than 15 minutes each visit. The last day of service with them a monsoon came through and one of my chairs fell in the pool. I came home from work to find a mess of a pool my chair in the pool and he couldn't Even help remove it. Never the less I cancelled service and started cleaning my own pool. The huge bucket of tabs was half gone and I only used the service 3 months. I brought a sample of water to Leslie's Pools and needed PH balancing or I would have had a green pool. Watch your wallet and your pool. Never again! read more

Got my pool emptied, cleaned and refilled all within a couple days. Fast service and great pricing.