I used this service to travel to a doctors appointment today. The car arrived on time and was clean…read moreand comfortable. The driver was pleasant and operated the vehicle safely. My appointment ran longer than expected and she didn't complain even though she had other trips scheduled. When I arrived home, I realized that I had left my phone in the car. When I contacted the company they immediately contacted the driver and my phone was found and was notified within minutes that the driver would deliver the phone to me. This is a professional well run service.

From the owner: WE Offer Non Emergency Medical Transportation services.read more

Had a very difficult patient transport after hours. A+ was so very helpful. They were here on time…read moreand the two transporters were kind and efficient. Will keep their number in my rolodex

the neglect by this company is horrendous when they leave you stranded for 2 hours waiting for a…read morereturn ride home after having 4 teeth pulled. inhumane to say the least. they kept lying on the pick up time for 2 hours. what a joke

Too bad I can't leave leave zero stars. Where do I begin. We used this company to transport my…read moremother from the hospital to her rehab facility. I was told a pick up time if 2:30pm. They arrived at 2:00pm... at this time I was downstairs getting stuff from my sister to dress my mom with. When I arrived on the unit, she was already gone. Luckily when I rushed down stairs they had just closed the door. I knocked on the door and this is why the problems started .... The drivers let me on the ambulance... this is nice but in times of COVID-19, This is dangerous. I can't believe a company lets people on their ambulances without checking for their COVID-19 status. Not only did they let me on the ambulance, they also drove me to my car to get some items for my mom. My mother was a missionary and goes every where with her Bible period. Fast forward almost a week , when we drop off new items to the rehab and ask for her dirty laundry, they state my mother has no belongings. None of the stuff I left with my mother in the ambulance made it with her. I get a phone call from the manager and owner and first thing they leave on my voicemail is all defensive talk... they have statements from drivers ect... I couldn't bear to listen to it. When I called them , they were so worried about covering for their employees, never once did they do an audit of where there employees actually went that day. They were rude and heartless. They have no idea or control over their employees. IT is not about the brand new clothing and toiletries that I'm really upset about. It's my mothers bible that she's had for over 40 years. All the notes and sentimental value. She has dementia and her bible is piece of the old her. All the material stuff can be replaced. If you love your loved one, please do right by them and choose another company. Please protect your loved ones. It's not worth risking them getting COVID-19 from practices against the CDC guidelines or them having their belongings "missing".

Had the pleasure of using this company just last month and am going to use them in the future…read more They are professional, courteous, kind to the patient being transported. They are CAREFUL drivers, such a pleasure to have them transport our family member. In my opinion, this company is the best to use in the Capital District. In addition, the cost was less than any other company. The transport vehicles are clean and quiet. Thanks Safe Care for providing a positive and pleasant experience!!

Lied to me that they were transporting me to Albany Medical Center! Instead they took me to…read moreSamaritan Hospital without telling me! Even though my family and I told them! Albany Medical Center! The EMT driver laughed! When the ER nurse asked me, "If I knew what Hospital I was at."! Also ripped the Telemetry pack and stickers off my chest another time! Unprofessional and uncaring assholes in the Troy Mohawk Ambulance!

I recently had to call 911 for a cardiac problem. I live rural. They were amazing and got me…read moretreated before even leaving my driveway. Thank you so much!!! I am not sure where they were dispatched from so am taking a stab in the dark as to location but they were great :)

Arrive in Albany after a long flight at 1:00am... did not think I would be able to find…read moretransportation home at that hour and just as I walked out of the airport there was Sunny pulling up to the curb ! What a life saver ! He was professional , personable , helped with bags ... what a great hard working guy ! Will definitely be calling him again ! Being a single woman he made me feel very comfortable and safe , especially at that time of night ! Call Sunny for all your transportation needs , you won't be disappointed !