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    Real Estate Depth Media Group

    5.0 (1 review)

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    1 year ago

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    Aaron S.

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    Realty Shop & Property Management - Shanon

    Realty Shop & Property Management

    (13 reviews)

    This is the second time our A/C has been broken this summer. Last time, they took almost THREE…read moreweeks to repair it, and this time around we are going on a week. It is over 80 degrees in our house that we rent from them, and they do not seem concerned in the slightest. I have not gotten so much as a, "we're sorry for your troubles". I have called multiple times and the communication is just VERY poor with them. I send the apparent owner, Shanon, the below letter and have still not gotten a response. Dear Shanon, I am writing you today to notify you that after five days, our A/C unit has still not been repaired. I submitted my Maintenance Request over the weekend (08/04/2018). It has now been nearly one full business week without repair, and the living conditions in parts of the home (where we do not have temporary window A/C units) are absolutely unacceptable. The last time that we had this issue (05/20/2018) I expressed my concern with the temperature of the home in regards to my newborn child, and even then the repairs were not made for sixteen days! Those same concerns are still a priority to me. A common factor contributing to an increased risk of SIDS (Sudden Infant Death Syndrome) includes, "overheating due to clothing, blankets, or room temperatures". I am very upset that this issue appears to be of minimal importance to your company, especially when it puts my child's well-being at risk. Not to mention, the (lack of) customer service and communication I have received throughout this entire process is laughable. The North Carolina Landlord-Tenant laws regarding repairs to heating and cooling systems states that repairs should be made "promptly". In my opinion, anything over one week would not be considered "prompt". My Rental Lease also contains the following terms (in Section 6, Subsection D) that are relevant to this complaint: "promptly repair all facilities and appliances, if any, as may be furnished by the Landlord as part of the Premises, including electrical, plumbing, sanitary, heating, ventilating, and air conditioning systems, provided that the Landlord, except in emergency situations, actually receives notification from the Tenant in writing of the needed repairs;"... Please take the necessary steps to correct the above stated issue(s) as soon as possible. If I do not receive a resolution of this issue within 5 business days, I will pursue further action. I look forward to resolving this matter quickly. You may contact me at the below number if you have any questions or need additional information.

    The lady that owns this company asks for application fees to look at property she owns and does a…read morehard credit check as well. She has many family's pay fees for properties she owns and makes several hundred dollars this way. complete scam. I must applaud her for being so maliciously clever.

    Century 21 American Properties - untitled

    Century 21 American Properties

    (24 reviews)

    My boyfriend & I have been trying to find somewhere to rent for MONTHS. Jacksonville is the worst…read moreplace so far to find somewhere that isn't scamming you because it's around a military base. May I say this man just got off the phone with us, and he was the rudest person we have EVER talked to. He did not give his name just stated who he was calling for. Century 21. He hung up after he was told he was being rude. The phone call lasted literally a few seconds before he hung up. He didn't greet just immediately said "how am I supposed to help you when you don't give me an address." And then proceeded to be rude af. Don't bother y'all.

    If you are a property owner, I don't recommend Century 21 American Properties. Lori and her staff…read moredidn't properly screen perspective tenants, to the point of allowing dirt bags to move in. Dirt bags will move in to wreck the property. Obviously the property management staff failed to monitor the property. Per the neighbors, the renters were unauthorized subleasing the property. It doesn't work being a long distance land lord. I ask to only leave the property the way I left it, instead I came back to a property of damage. The property management company won't watch it in your best interests. Lesson learned, if you don't plan to live in Jacksonville after the military, don't buy. It doesn't work to be a long distance landlord, Century 21 won't watch your property. If you want to buy investment properties, buy duplexes or larger; single family homes are a liability for investment purposes. When tenants don't pay, there still is a mortgage to be paid, and you are screwed.

    Real Estate Depth Media Group - estatephotography - Updated July 2026

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