I rented from the office in Wilmington. When looking to rent, the service was fantastic. Everybody…read morewas super nice and helped us find a place. They were great. When something needed to be done they were pretty good at coming to fix it. Nothing major ever needed to be done though. However, this is why I give them a 1. When we left the 1st rental, the house was spotless! I did know they would charge for paint in my daughter's room and molding around the door. One of my dogs had chewed on it when my daughter accidentally locked her in the room. I expected that. However, they charged for painting the living room and the kitchen, which we didn't hang anything with nails, there was no reason they would've needed to paint. The cleaning list from the maintenance and cleaning company was six pages of BS! Ridiculous things, like replacing the covers that go over the outlets (some of them were missing when we moved in, however, I didn't think a big deal because we replaced them for like $.20) stains on the flooring that were there prior, removing cupboard paper that I used to cover the horrible cabinets, debris on the hardwood floors, which was brought in from maintenance crews. I know because I had a video showing exactly how the floors looked when we left and they were absolutely clean. We swept and mopped them, supposedly there was hair in the bathtubs, thankfully I had pictures showing the clean tubs. The blinds that they had in the house were the skinny ones that are the cheapest ones you can purchase at Walmart or Home Depot. After 18 months, the sun had beat on them and some of them had cracked. They charged me for those. However, I didn't get a credit for the four that we put in the sunroom that were not the cheap ones. We paid over $250 for them. However, when I mentioned a credit that was just ignored. Long story short, they charged us for things that were pre-existing and the cleaning fee was just ridiculous because I took a video and took pictures of before, and after. I will post some below. They kept my whole deposit, plus tried to charge me additional fees when I should've at least got half my deposit back. Since our next home would not be ready for three months, and prior to the dilemma of getting our first deposit back , we rented an Airbnb for three months through them. We were told that we didn't have to clean the Airbnb because we had to pay a $500 nonrefundable deep cleaning fee . We also had to pay 2 nonrefundable pet deposits, which should have covered the molding around my daughter's door, that my dog chewed up. When we left the Airbnb, they charged an additional $340 for some type of cleaning, which they didn't even state what it was for and a $74.80 administration fee. PSA ... You will not get any of your deposits back. They charge you for things that should be normal wear and tear. SOME ADVICE ...TAKE DETAILED PICTURES BEFORE YOU MOVE IN AND AFTER YOU MOVE OUT! MAKE SURE YOU FILL OUT THE PAPER THEY GIVE YOU WHEN YOU MOVE IN AND MARK EVERY SINGLE THING THAT IS WRONG!

This company especially the staff at Holden Beach, Sharon Uchida are awful. They seemed nice to…read morestart. Then they will harass you the full time you are there, inspection every 3 months, owners and co-owners coming and going all the time blocking your car in filling up your trash bin with their own stuff. Calling questioning what the neighbors are doing etc. Very unprofessional. When you have to put in a service request of a leak and they turn your water off during a holiday for 3-4 days with no water at all, and you request to be moved or provided an accommodation and only get ignored. And because it took so long to have the leak temporarily patched, (over a month) mold grew in between the walls, and the walls started separating and showing mold through to the other side in some places. After a patch was place to cover the leak, nothing was done to rectify the damage of the water that had already been sitting in the walls and floor. Once I was finally able to aquire a new place and move, the company is trying to charge for damage to the floor, windows, walls, etc due to water damage sustained from faulty maintenance. A mop will not clean mold that is growing under the floor. And a cleaning fee for a microwave and fridge from 1997. Neither of which are safe to be using any longer. But both of which were left cleaner than received. There are burns on the back of the fridge and the wall, not from tenant misuse, b/c appliance from 1997 should not still be in use. Epitomizes SLUMLOARD!!!

Connie at Cardinal is the most professional property management specialist we have ever met. Her…read moreprofessional and knowledge in helping get our property was next level. She was highly recommended by one of my family members. She assisted in the purchase of their house and was completely accommodating with their schedules and their requirements to find their dream home! We would absolutely recommend her and her company for anyone's property management needs and/or real estate need.

From the owner: Our Mission is To meet the needs of our clients and customers with communication, care, compassion…read moreand a quality of service that exceeds expectations.Cardinal Property Management has been serving communities throughout the greater Wilmington NC area with unparalleled skill, diligence and a hands on approach. We aim to build a strong professional relationship with our clients. In this day and age, few companies can extend the warmth and personalized services that we can. We are transparent and genuinely care for our clients’ properties. Cardinal Property Management can assist you by putting our professional skills to perfect use. By instilling trust in us, you will be choosing to work with a highly qualified management team. Our comprehensive management services will give you peace of mind in knowing that your properties and tenants are getting the care they need. So let us manage your property while you sit back and enjoy life! Please leave your phone number in the details section of the Request a Quote process and we will call you back as soon as possible.

They are dishonest brokers who do not operate in good faith. They claimed to have made our offer,…read morebut clearly didn't. Not enough time had passed. There was a clear case of discrimination. The manager took one look at us and made a decision without ever speaking to the owners.

Professional, friendly and accommodating. Nothing but good things to say about how they handle…read morelease agreements repair & maintenance issues and just the manner in which they deal with clients. I would recommend them to anyone looking for property in the Wilmington area.

FAKE REVIEWS PLEASE do not set yourself up. They didn't return any of a security deposit of like…read more$4000 at least $3000 or more should of been returned NO DOUBT. Weird PATRONIZING & OVERBEARING for no reason with many bizarre things. And seperately; they evicted me over like $200 They make up reviews on here and stories and create FAKE ACCOUNTS/ REVIEWS They had like a 2.6 RATING and all of a sudden it's at 4.0 On Google maps

Best in the business in Wilmington, communication is extremely efficient, timely, and informative…read morefrom the entire team at UPS. Use them if you are considering hiring a property management company.

This is a great company to work for! CFC is full of talented people that are very professional.read more

The team at Cape Fear Commercial is not only outstanding when it comes to market knowledge, but…read morethey are also kind and easy to be around. I am so thankful to work alongside some of the best commercial real estate brokers in Wilmington, NC!

Very Professional and always give me great service. My Property Manager Hahle is the BEST! She…read moreinforms me of tenant activity, and makes sure my property is taken care of. *****5 STARS EXCEPT FOR THE FOLLOWING: SPM recently started to KEEP THE PET FEE for a pet that is in MY HOUSE, reducing the value of MY HOUSE, and in return, they provided me a PET GUARANTEE that covers up to $3000 in pet damage after using up any SECURITY DEPOSIT. So, if you rent to a pet owner and normally charge $100 per month for a pet, they keep $1200 per year. If there is no damage, they win, you lose. Loss can be subjective, so If there is a smell of pee, or some small scratches on furniture or a door, or hair in the rugs that didn't come out, or other "GREY AREA" of dispute - expect to get nothing. I tried to eliminate this clause, but they won't have it.

We have worked with SPM, specifically Hahle Kirkland, for approximately 20 years. SPM has earned…read moreits strong reputation among both homeowners and renters for good reason. As a military family, we have relocated frequently due to PCS orders. Fortunately, we have been able to retain the homes we purchased and lived in at several duty stations. These properties are not simply "investments" to us--they are homes we have personally lived in and continue to care deeply about. Hahle currently manages two long-term rental properties for us in Wilmington and provides a level of care and attention to detail that mirrors that of a dedicated homeowner. Hahle is the consummate professional--highly responsive, knowledgeable, and proactive. Her guidance is consistently timely and well-informed. Through SPM's professional marketing and screening process, she has secured reliable, trustworthy tenants for our properties time and again. SPM maintains a structured, preventative approach to property management. They conduct regularly scheduled walk-through inspections and provide detailed reports that keep us informed of any emerging concerns, allowing us to address issues before they escalate. They coordinate biannual HVAC inspections and routine maintenance, manage repairs of all sizes, and have capably supported us through property needs following hurricane events. This proactive model benefits both homeowner and tenant by ensuring systems and appliances remain well maintained and up to date. Additionally, SPM handles vendor coordination, consistently sourcing reputable professionals who perform quality work at fair and reasonable prices. We recently encountered a unique situation with one of our properties, and to say that Hahle went above and beyond in supporting us would be an understatement. We cannot recommend SPM and Hahle Kirkland highly enough for their professionalism, expertise, and exceptional customer service.

Communication is null. No one in office ( says satellite office on door.) The red tape( have to…read morejoin their website and agree to many terms) to rent. Basically everything is done without any personal/ one on one communication or any response to questions, concerns or issues. Would never have any dealings with them again.

This response is a joke. These people are rude, defensive and non communicative. My wife and I are…read moreboth CPA's and I work in real estate. In my 35 profession years I've never run across such a mismanaged business. Hard to believe they're still in business. Rent from them at your own risk!

In 2020 I rented a townhouse that was managed by Wilmington's Best Rentals. They were very…read moreattentive to my occasional request and Karen was a pleasure to work with. I purchased a townhouse in the same development and because I was so impressed with them, I decided to have them manage the rental of my townhouse. They have been very responsive and informative and Sarah is also a pleasure to work with. It's a shame that a lot of the negative reviews on here appear to be from people who didn't pay rent on time or left the property in such bad condition that their security was not returned in full. That just means WBR is doing a great job. Yelp should not be used for unjustified retaliation.

Lived in an apartment for a year rented through these guys & service was excellent! easy and fast…read morecommunication whenever i needed anything. great company to work with! very helpful and easy.