I am extremely disappointed with the customer service provided by this property management company…read more From the start, communication has been inconsistent and frustrating. Calls often go unanswered. When you do try to call, no one answers, or you are left on hold for hours sometimes up to two hours only for someone to finally pick up and then hang up the call. It is incredibly unprofessional and disrespectful of people's time. Even when you manage to speak with someone, it quickly becomes clear that no one in the office is actually able or willing to resolve the issue. You are passed around or left without any real solution. What is even more concerning is that this company withdrew an association payment directly from my bank account without my authorization. I do not have automatic payments set up, and the payment was not even close to being due. There is absolutely no justification for taking money from someone's account under these circumstances. This is a serious breach of trust and raises major concerns about how they handle residents' financial information. the staff shows little to no empathy or professionalism when addressing concerns. Instead of feeling supported as a resident, I feel ignored, disrespected, and taken advantage of. Overall, the level of service provided is unacceptable and far below basic standards for property management. I would strongly caution others against doing business with this company.

No one answers the telephone and the voicemail box is always full…read more They are unresponsive, even towards owners of properties.

The webinar on Condo Board Meetings was very thorough. It brought up many issues that our board has…read morefaced in the past. One issue that has been a challenge is when a particular few owners are repeatedly disruptive during our Board Meetings. They behave inappropriately and unprofessionally and become hostile at every meeting. We have been advised to simply thank them for their input and gently move on. Hearing about Civility Codes for meetings and whenever in common areas is brilliant. It just so happens that we are in the process of updating the Condo Rules & Regulations and will be discussing it with the other board members. The questions that the attendees asked were thoroughly answered by the Speaker during the webinar. Under FL State rules, board members must take a course each year. I would gladly attend another one of Affinity's webinar. Well done. Thank you.

Absolute garbage. They recently were kicked out of a condominium complex in Boca Raton where my…read moremother lives. To say that they were unresponsive is being polite. The property manager was completely useless. If you were thinking of using this company, you should have your head examined. Didn't respond to emails. Didn't respond to phone calls. Had a terrible attitude. Owner has tried desperately to work with her but they wouldn't even give us a new CAM. The property has already started to decline in the less than one year that they were managing the property. Property values dropped as well.

I live in a community managed by Atlas Property Management Services, Inc. here in Doral, Florida,…read moreand I can honestly say they've been amazing to work with. The team is always professional, responsive, and genuinely cares about keeping the property in great shape. Susana is the best! She goes above and beyond to help residents, answer questions quickly, and make sure every issue is handled efficiently. It's refreshing to have a property management company that's so organized and proactive.

If I could give Atlas Property Management zero stars, I would. My experience with this company has…read morebeen incredibly frustrating and disappointing. Unfortunately, it reflects a serious problem with poor communication, lack of professionalism, and a complete lack of accountability. One of the biggest issues is how unresponsive this management company is. Emails often go unanswered, phone calls are rarely returned, and simple requests from residents and owners take weeks to be acknowledged -- if they are acknowledged at all. For a company responsible for managing a condominium association, this level of unresponsive management is unacceptable. The situation becomes even worse when dealing with Frank, the manager. In my experience, he shows very little professionalism or respect toward residents and property owners. Communication with him is extremely difficult, follow-ups are constantly required, and clear answers are almost impossible to get. Instead of transparency and support, what you get is avoidance and delays. For a property management company handling association matters and community concerns, transparency and reliability are essential, especially when residents are paying HOA or condominium fees. Unfortunately, the overall experience with Atlas Property Management reflects a serious lack of transparency and poor communication with the community they are supposed to serve. A management company should bring organization, professionalism, and solutions to a community. Instead, what many residents experience with Atlas Property Management is unnecessary stress, delays, and frustration. This is honestly one of the most unprofessional and careless HOA management companies I have encountered. If you are a board member or condominium association looking for a management company, I strongly recommend doing thorough research and considering other options before choosing Atlas Property Management. Residents and communities deserve responsive, transparent, and professional management -- unfortunately, that is not what you will find here.

Excellent service. Very informative and knowledgeable. Our HOA was reluctant at first, but…read morelooking back over a year later we are very happy we made the change.

Folks Excel has been the property manager at La Arboleda II for years and I don't ever recall not…read morebeing communicated on time. We are informed at all times on special assessments, inspections and such. My only concern is people putting furniture outside. When our previous President Trujillo who was retired walked around that didn't happen. Yes I would love to be able to make my payments online but that is costly folks - ask any IT guy. That cost has to be transferred to the homeowner because it is a convenience. That is my opinion and no I don't have friends or family members working there. I'm just a homeowner of La Arboleda II.

This is the worst property management company in South Florida, starting with its owner, Daniel E…read more Martínez--also known as "Mr. Negligence." The proof lies in the fact that the swimming pool at the Soleil Lake condominium complex has been closed for two years. Acting on this company's unprofessional advice, two members of the Board of Directors carried out repairs without obtaining the necessary permits from the City of Sweetwater or licenses from the DBPR and with the Department of Health shut down the pool due to unauthorized modifications previously. With three violations on record, Excel Management has committed numerous negligent errors at our complex; it is highly probable that they will face lawsuits so that we may recover the Association's funds--especially given that the fines imposed by the DBPR will have to be paid by the directors involved. In fact, one of those directors was precisely the person who recommended Excel Management: truly, the worst company in Miami.

I waited 30 Days to post this review to give Benjamin the benefit of the doubt, to give him a…read morechance to prove his word as a property management company but here is the proof that he is a SCAM artist. I believe that Icon Realty was involved in hacking my bank account. I leased an apartment in the heart of las olas/Fort Lauderdale from December 2016, from Atlantic loft llc. I agreed to pay a 2 month security deposit of $2400 as well as first, last and security (pretty standard) got my key, etcétera. After 2 different companies handling our property, ICON Realty came in January 2020 and revamped property by implementing a ***online payment service ***** aka , a way to get into your bank account. I questioned who this is and why I had to use this system to pay, not only to be replied with "It is our new system and you have to use it, you must pay rent this way or consult your attorney" As I went ahead and used it but decided to not renew my upcoming ending lease of 3/30/20. I emailed, texted and explain that I would not be renewing the lease because not only I don't trust the payment system, I had a very difficult time communicating with Benjamin (who by the way runs the whole thing). He ignored all my calls and the ones he replied, he did very rudely. I promptly moved out on schedule and handed him the keys along with my original lease agreement. He took the keys and said that He did not have a refund and I would need to wait 30 days to receive one on the mail. Now 30 days later. My bank account has been HACKED and bank investigated the multiple charges leading back to that January rent payment. I have been getting random withdrawals from different wiring entities totaling over 1k so far. Due to covid19, I can not yet file a claim in court. And the reason I am writing this is to WARN tenants and landlords about companies like this! I am attaching the refund check I just received. What a joke! See you in court.

Benjamin & Icon Realty have been wonderful in managing our Florida property. He is always…read moreresponsive and proactive in getting ahead of any issues. We appreciated the constant communication during the process of finding a tenant, as well as his frequent check-ins once the tenant moved in. Would absolutely recommend him!

If I could I would give a zero for their service. there is no financial transparency from…read moremanagement of board.

Good communication & speedy response. Knowledge & ability to address concerns in a timely manner…read more Financial and accounting resources!

I had to follow up and let people know how helpful this company was. I was looking for a place to…read morerent and frankly was getting tired of dead end listings. I called about a condo listed with Real Property and the guys there made it their business to make it as easy as possible from the time I called them, through the application process, and dealing with the homeowners association. They continue to be helpful even after we moved in when we had a minor issue with a leaky sink. We can make service requests and pay our rent online and it seems like there's always someone available to help. I think this should be the standard when renting a place. Thanks!

I'd been looking to rent a new home and RPM had a townhouse that was exactly what I wanted. The…read moreentire application/move-in process, from the first time seeing the home to the moment I moved in, was completely seamless. I was able to do almost everything online, which worked out great because of my busy schedule. Added plus, rent can be paid online and all maintenance can be requested online, too. Ana & Pedro were helpful and professional. Love my new place. I definitely recommend RPM Dade!!