Do not recommend! If you are renting or buying a place and HOA is Real Image / ACM (system is Ciranet), RUN! They are horrible. They add fees here and there when you don't pay attention. They continue to add more late fees if you don't try to dispute. They send you an email forcing you to replace patio concrete, they quote you the price from their contractor, you need to respond within 25 business days with other proposal for approval or they force you go with their contractor quote. And if you respond with a proposal they will later decline it with whatever reason, end up you need to go with their contractor (or I call it their friends). Shady business. I will not ever want to deal with them again. read more

I am now in my third year of trying to get this company to do the job they are paid to do. The first spring we moved to our home, the lawn was torn up following the melting of the snow. Being that this was my first spring in an HOA, I assumed they'd come fix it at some point. Fast forward to that summer when I received an unrelated violation notice. I notified Rhiannon at Real Manage that I had corrected the violation and asked when the yard was going to be fixed. Imagine my surprise when she had no idea what I was talking about. After all, the reported violation could only be seen when looking past the lawn. The response was that the tree was the issue and the landscapers were going to have to expand the mulch ring. Two years later, the mulch ring has not been expanded. Last year, I asked again to have the yard addressed. Rhiannon informed me that the tree had been removed. I sent her the attached picture and informed her that the tree was not in fact gone. We went back and forth for a while before she informed me that if I wanted the yard fixed, I'd have to go to an HOA meeting myself, as she was not going to inform the HOA that part of the HOA agreement is that they are responsible for the yard. This year, I have started my third correspondence with Rhiannon. She has now informed me that my dog is the problem, despite the leash she cited not being long enough to reach the yard and the fact that the first year, the tree was the problem. I am still awaiting her response, but I will definitely be taking her advice to go to an HOA meeting this year. I plan to provide some information to my neighbors and the HOA regarding the awful customer service and lack of care I have received from Real Manage on this and other issues. Included will be the amount of money per year each of us could save in HOA fees by terminating our contract with Real Manage and using a different service. read more

RealManage Schaumburg - Lawn - Homeowner Association Near Me - Schaumburg, Illinois

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This company bought out our previous company and they are the worst. I never have late assessment payments I always pay them though my chase bill pay never been issue until my July 1st payment got hit with a $50 late fee when I made that payment early in June they claim the US mail delivered July 23 to their So called "lock box" 4 weeks late I had emailed our property manager regarding this payment with supporting documents and bank statement and nothing literally ghosted no reply. I decided on august 3 to call chase inquiring about this payment they said the quick pay check was still not cashed and was told they leave a buffer to insure payments will not be late. Real manage sucks! They have a erroneous charges And I guess that speaks in volume considering their reviews. I was eventually told from them that they weren't responsible for the US Postal Service. oh but I am? read more

The absolute worst management company I have ever worked with. I moved to a new building and was disappointed to see they had ACM as management (which Real Manage purchased) and turns out Real Manage was WORSE. Communication is horrendous, delays from their Texas processing facility HORRIBLE, their inability to understand condo law and sales is abysmal. We have had probably 10 property managers in the last two years. Often they quit as it seems to be a horrible company to work for as well. DO NOT HIRE THIS COMPANY. read more

Worked as a tech there for six months. Boss was a racist and never gave me the proper training. He'd rather complain to HR instead of being a "supervisor" and correct the issues himself. I can only imagine how the residents of these properties feel but I guess the reviews speak for themselves. read more

BEWARE!!! If I could give this company zero stars I would. The communication between the management company and residents is pretty much non existent. They don't even have the common courtesy to reply to an email asking a valid question. It's a complete joke! It's shameful. I work in customer service and if I did not reply to an email in a timely manner I would be fired. They simply do not care. Fingers crossed that our board of directors will tire of them and hire someone reliable. Stay away from this company!!!! read more

Deborah was great, she called back and answered all of my questions. She was very pleasant an knowledgeable about the property she is managing. I don't see much of that today, that's if they call you back read more

Property manager for Ridge Condo Association is lazy and inept. Doesn't follow the initial proposal and or contract. Doesn't follow the bylaws and doesn't support objections with facts, just heresy. Lies to homeowners about everything and lies about communications. read more

They are not a property management company. They are more of an administration company that collects monthly fees, pays bills, and creates reports. They do not do any inspections for property maintenance. Though they have local offices, their computer system is centralize in Texas, so plan to work within their system which seems to lag a few days before things compute - like monthly payments, etc. Their system is not streamlined and things get missed, forgotten, and misdirected. ie. Questions get referred to another office/department and go unanswered. They are not about serving the client, but the client following their system. read more

Absolutely garbage management company. Won't respond timely to emails, and when they finally do, they give completely wrong information. If you try to ask clarifying questions, they respond aggressively with many bolded and underlined sentences to try to make you feel stupid, even though they've given incorrect information. They won't answer the phone or agree to a call if you'd like to resolve something efficiently. They say they speak for the board on all matters and won't let us contact them directly. However, we recently attended a board meeting and found that every member agreed with our concerns with them. As if being incompetent and almost always incorrect weren't enough, they are unresponsive and rude. Absolutely no redeeming qualities. We will avoid working through them at all costs in the future. read more

What a horrible place. Horrible customer service. Alyssa from the office is nothing but a bully. Lied to me. Tried to get the leaves removed from the front of my house since last fall, with no luck. Then she said all that was done in November. Lie. They removed them yesterday after I fought with them about it. I'm still getting bullied by her via email, but the again .... that's what happens with poor customer service. Karen was very nice, however you, the business owners need to teach your employees customer service etiquette. Especially Alyssa. read more

Absolutely HORRIBLE property management company! If I could give them negative stars, I would. Property managers lie constantly and never accept any responsibility. Maintenance of our complex is the worst it's ever been. At a board meeting, property manager said I wouldn't pay for them ruining my backyard and yet the b##ch sent me an invoice for a week later. Now they are making up fake legal charges. They are completely unethical. We need laws in place to protect us from horrible property managers like this company. read more

Worst property management company I've ever dealt with. One star is way too much, and Andrea Cirisi is awful. She never calls back and doesn't follow up on issues. As a long time renter, I find it appalling that I can't even voice my own opinion on an incident that occurred on the property where I live. Renters aren't even allowed at the HOA meetings, which is BS. Thank God our HOA is dropping them. read more

do not and i repeat do not use real manage! this is the most unprofessional company ever! first of all, they change property managers every week! i recently sold my condo and at closing, the association submitted a letter stating we missed a months payment (no date or month listed missed) and stated it had to be paid "before" we could close. i knew this was false, because we have paid every single payment up to date. i stepped out of the office and called real manage to inquire about this so called missed payment, the lady claimed it was from may. i told her that may had been paid, it was an error. however, i was stuck paying a $346 overpayment to proceed with closing. here it is almost a month later and i have been getting the run around for my refund...email after email with different reps basically talking in circles. i've submitted bank statements and the closing document and filled out the refund form they sent me...nothing! now they have stopped communicating with us altogether, i asked the "new" manager what she needed to get this taken care of and to give me a call to get this taken care of as soon as possible.... crickets!! my husband called the manager, vesca mulac personally 15 times and left messages to please call us back because as i explained to her via email, we will be closing on our home soon and need our money back. she has yet to return a call. it is very unprofessional and careless to play around with people's hard earned money and to sit back and read email after email and listen to messages of peolple pleading for their money back. if someone would literally take 2 seconds to do their job, they would see that we are up to date. they required the buyer to pay 2 months in advance, for july and august, which is ridiculous, i am sure that will turn out to be an issue as well getting posted to his account. either someone stole the money or fail to post the payment to our account...that's not our fault or problem when i have 2 bank statements clearly showing the associations name and where the payments were taken out. also, get this...i have the receipts from their system showing the payments as being made and saying "thank you for your payment " with the dates on the receipt. the rep i spoke to told me the receipt from their system was irrelevant. correct me if i am wrong... but a receipt is usually proof of payment! i am sure they are hoping we will just go away....not gonna happen! we want the money back please! read more

Do not believe a word! Horrible! - they got nothing done, constantly cancelled meetings without board approval, 6 mo's after we left they sent checks of our homeowners payments without any explanation. Just say no. Do not bother. read more

RM is the worst management company. Unorganized, unreliable, untruthful during RFP and excuse after excuse once they are hired. They have every excuse for not responding and doing things right. After submitting a work request, they give you a very hard time. They need a huge lesson in customer service. If you are a non board member, you get treated very differently in low priority way. Person rarely answers phone and when she does she is chewing food while talking to you and interrogates you for wanting to leave a message bcz emails aren't returned. The Owner/VP is unprofessional and can see it rubs off onto everyone else. Do not hire RM. read more

RM is an amazing management company! I dealt with David Conforti at Real Manage, he was very responsive and provided an excellent customer service. I wish all my properties were managed by Real Manage!!! read more

One star for Alma/RealManage is TOO much. Working with Andrea on a leaking vent pipe/mold/bug issue in my buildings attic (common area) has been nothing short of horrendous. I feel sorry for anyone that is forced to deal with this hack company...as well as anyone buying a condo at Plum Grove Condominiums. Their company slogan should be "pay more, get less" or "call us anytime, we never answer the phone". I have been paying association dues which are now well over $300/month($320 in 2018) for over 14 years. I'm quiet, I'm clean and I don't ask for much. When there is work that needs to be done they do not get three bids which I believe is required by law. They conveniently hire our Treasurer, Mike O'Malley, whom won't give me the name of his company or any invoices of work completed. Never pulls permits and never does competent work. And, no, we don't have a pool. They do down the street at King's Walk and only pay $280. Where is all this money going, I wonder!?? Do yourself a favor and find a management company that cares. read more