SUBJECT: LEGAL RECOURSE FOR DEFAMED CONTRACTORS: As the Dir. of Sales & Mktg. for Realty Rekey, I can assure you that we pride ourselves on the fact that we have been consecutively voted #1 Contractor for our Home Warranty accounts -- out of hundreds of Contractors. Part of my responsibility is to sort through any situation where one of our valued customers was not fully satisfied with how they were handled -- from scheduling to completed work order -- and to ensure that it does not slip through the cracks, and is resolved in a timely manner. Due to several recent FALSE ACCUSATIONS & SLANDEROUS REVIEWS, we are now in the process of retaining LEGAL REPRESENTATION in order to deal with this unfortunate reality. We absolutely encourage any & all LEGITIMATE REVIEWS, but in this imperfect world that we live in, we must, at this time, be prepared to take the necessary actions & legal recourse available to us in the event of being the recipient of slanderous & damaging accusations that defame our good name, and are extremely detrimental to our business. So, please, by all means, give us your review, but understand that we do have LEGAL RECOURSE and we will exercise that avenue if we are forced to. TO ALL CONTRACTORS READING THIS COMMENT: Please be aware of this LEGAL RESOURCE available to you if you are, as we have been, WRONGLY ACCUSED, DEFAMED & SLANDERED by one or more of your clients... Fighting Back: Contractors Can Use Tort Law to Challenge Claims of Fraud, Deceit, and Dishonesty https://www.constructionrisk.com/2011/02/fighting-back-contractors-can-use-tort-law-to-challenge-claims-of-fraud-deceit-and-dishonesty/ As always, thank you for your feedback, and know that "Your Success is our Mission!" Sincerely, Peter A. Muth Dir. of Sales & Mktg. 9/10/2021 read more

Although the independent contractor that was sent out did rekey six locks and provided one copy of the key per lock, Dan's Pro-Lock DBA Realty Rekey did not honor the language in my contract with Fidelity National Home Warranty, who they are a service provider through, which states that I am entitled to receive "Re-key of up to six functional keyholes (including deadbolts) and four copies of the new key." I have attempted to resolve this on at least three separate occassions with both Fidelity National Home Warranty, who validated my demands for their contractor to fulfill the language in my contract, and Dan's Pro-Lock DBA Realty Rekey, which refuses to do the work as it is contractually stated through Fidelity National Home Warranty. Instead, they tried selling me additional keys, beyond the 4 total that they claim the contract covers (that is not what the contract says), for $5 each. After weeks of inaction, warning other customers about this experience will hopefully allow them to find a different service provider that will honor their contracts. read more

Jaron was fantastic - prompt, friendly, transparent and efficient. Moving into a new home, we've discovered quite a few things and have had to use our warranty a handful of times after only being in our home for a little over a month. Realty Rekey and Jaron were the selected vendor and, of those we've had thus far, have been the best the warranty company has sent out. Jaron not only rekeyed the house but replaced hardware for two doors and fixed the front door dead bolt so that it could turn all the way into the slot and eliminate a safety issue. He completed the job in about an hour, which was way quicker than what I anticipated. Additionally, he was transparent and honest when it came to the work and the cost. Highly recommend this business and Jaron to handle all your lock and key needs! read more

Great Job! We found Realty Rekey through our home warranty program and are very happy with the results. I didn't realize this was a service before I found it in our services offered and it saved us money to rekey our new home instead of replace entire locks. We scheduled through our warranty program and that same night got confirmation of our request. Within 24 hours, I got a phone call that explained what the service entailed and details they would need from us. The costs were made very clear and it was easy to schedule our appointment. We received a reminder text read more

My technician was awesome. He was professional, excellent communication skills( kept u advised of arrival time). My lock broke on a Saturday. I called the company and got an answering machine saying all technicians were busy. This to me meant someone would call me back. Two calls later ( couldn't leave if I couldn't get the lock fixed) I decided to check out the website to find they were closed on Saturday and Sunday so no technician was going to call me back. They need to change their outgoing message to reflect their hours. read more

Scheduled a rekey through my home warranty in Los Angeles. The Locksmith (Nick) quickly changed the locks for which I had a key. In less than a minute, he also removed the locks that were missing keys. I changed my mind and told him to put those locks back on because I wanted to contact my realtor to find the missing keys. He refused and left even though it would've only taken him another minute to put the lock back on. I now have doors without locks on them. Awful attitude and service. read more

My home warranty included rekeying the doors for the house I recently bought, and they dispatched Realty Rekey to do the work. I couldn't be happier with work they performed and the reasonable prices they charged for some extra work I asked them to do. I especially want to mention the tech that did the work, Arjun, was great! He really went above and beyond to make sure I was satisfied. I wouldn't hesitate to contact them directly to come out again, if I need any work done in future. read more

The technician who came out to do our job was Arjun. What a pleasure he was to do business with! He arrived right on time and went over all our requests with us and explained how he could do the job and what we could expect. Our French door in the back was a little tricky but he managed to fix it just like we needed it to work. He is an excellent craftsman at his trade and an excellent communicator. So glad we had such a great experience with securing all our doors! Thank you! read more

Very poor service, was recommended by my home warranty, guy came out with two 10yr old kids. Dad had them tale my locks apart while he was in his car. My locks were messed up. Keys wont even turn. Very rude guy. Was in a rush and over charged me. I ended up using a lock smith who corrected all the issues and said that who ever rekeyed your locks damaged the cylinders. I would not recommend this company. I tried calling them so they can fix the issue but never responded read more

Once again, Daniel exceeded my expectation! Extremely kind, knowledgeable, and professional! An easy phone call to set up an appointment, a very smooth transaction. Daniel showed up and explained my rekey options(how many keys I need per lock, different types of key options, etc.). He also gave me pointers for my garage door reset - I highly recommend Daniel and will not hesitate to call again if I need any help! read more

We needed the front door at our Oakland residence re-keyed so we requested service under our American Home Shield home warranty. AHS assigned Realty Rekey/Dan's Pro-Lock to do the work and we scheduled an appointment online. The locksmith showed up on time and promptly and professionally finished the work, all for the nominal service charge. We highly recommend the AHS home warranty and Realty Rekey. read more

They are great company! Joe came to my house & he did an awesome job on rekeying! He is very professional & he cares his job. He is a good communicator & very knowledgeable! I would recommend him highly! If you need rekey service, Joe will take care of you with no problem! Thank you, Joe! I appreciate you very much! You are my hero today! I would give him 10 stars! read more

Mike is a phenomenal locksmith and he's super fast and efficient. His knowledge and expertise helped us to decide which would be the best locks for our new home. Mike installed digital deadbolts and made it so each of our bedrooms have locks as well. Super friendly and a pleasure doing business with him. read more

I wish I could check all of the reasons why I gave them 5 stars! Donald, the technician that came to my house was very professional, personable and friendly. He was early, which was great and very quick to rekey my locks. I would HIGHLY recommend him and this company to everyone that needs a locksmith!! read more

Brandon was awesome!!! My house has many doors and Brandon took time to educate are me on some of the normal workings of the locks and the nuances that applied to a couple entrances. He was very pleasant, experienced and professional. I would call on the company and him again , if needed. read more

I'm a repeat customer. Andy, the locksmith, has provided quality service for a couple of projects. Competitively priced, prompt with responses, able to provide reliable estimates based on photos and descriptions; reliable - showed up and completed only work needed; no pressure selling. read more

Stefan was great at communicating with me, as I am still running back and forth from old house to new. He gave me plenty of notice so that I could be back in time to make the appointment. Performed the rekey in a few minutes. Would definitely recommend Realty Rekey to my friends. read more

Don was professional and efficient, so efficient that I didn't have time to make sure the keys were the one that I originally wanted. Don was able to come back and fix it so I have the keys that I had given to fam members in and out of state. thank you for your great service. read more

Shaun was absolutely amazing. He was persistent, hard-working, and attentive. As a first-time homeowner, a lot of my worries about my home's security were put to ease by Shaun's explanations and solutions. I would absolutely be a return customer based on my experience today. read more