OMG I did not read the reviews before I went there. The absolutely worst place to ever go to. The doctor had a nasty attitude. Not to mention there was a two hour wait. Really, I never go back there. Uhhh I give 3/4 stars. Wait can I do that. read more

Rebecca Torres MD - The absolutely worst place. Doctor was not nice, and nastiest attitude. a two hour wait. Uhhh - Doctors Near Me - Wildomar, California

If I could give this office 0 stars I would. My son was given this primary care physician by mistake and to avoid him falling farther behind on vaccinations, I reluctantly decided to give her a try. What a mistake I had made! We had an appt and were not seen for 2 hours! The wait was positively ridiculous and there wasn't even an apology! The staff was rude, impatient and they were very unprofessional. When I called to make the initial appointment they answered in Spanish and give me attitude for having to speak in English! At our appointment, they handed me all Spanish paper work when it was very clear I was only able to speak English... They even showed favoritism towards patients who were of Spanish speaking origin and I felt it was very unfair. Dr. Torres had a very condescending attitude. She didn't make me feel comfortable at all for and not even 60 seconds after informing her of my son's latex allergy she puts on latex gloves for the exam! I was positively furious! The lobby was totally dirty as well. If I come in at 10 am and your lobby floor is covered in trash, dirt and crumbs there is a serious problem to be addressed as this is a medical office. Even the exam room had a grimey floor and dirty walls. Very disappointing. Please avoid this place unless you are willing to be seen at a place that resembles that of a free clinic rather than a family medical practice! read more

I'm giving 1 star because i HAVE TO only. They deserve NO stars!! Run away from this so called clinic.!!! Torres comes in for a couple of hrs once a week. (I asked when she woukd be in.) no doctors, only Assistants( again, i asked) Came in 2x, gave them benefit of doubt, both times were terrible: I have insurance but did not want to wait for appoint so came here. BIG MISTAKE! I rather use my regular doc and wait for app -No real doctors -staff is very RUDE, especially Cathy -unorganized, front desk is left alone -They go to lunch and leave everyone waiting area -HUGE wait times, came in and waited to get vitals AND waited again in a paper thin cubicle, when i say waited, i mean hours! So stay away, keep your sanity go somewhere else. I emailed Torres, never heard from her:-( read more

I quit going her due to the time lines of waiting 4+ hours and 1+ month of getting an appointment. Use to be nice until they changed. Since then poor quality and even poorer client relationship. Made appointment Dec 17 2016. And earliest they had was Feb 7th. Well I changed doctors and saw them 3 days later. Lab work next day and now just waiting for results. That is how a professional office should be ran. Not 2+ months waiting for appointments and referrals. Would give 0 stars if I could. read more

How much i hate coming here. My second time. Our insurance makes us come here as our primary doctor. My husband and i have tried multiple times to change our doctor and they won't! This place is designed for the Spanish speaking clients only. Their sign on the building is Spanish, the writing on the windows is in Spanish the 2 tvs in the lobby only play Spanish. I am an English speaker only. So is my husband. My first time here in March 2014: i got there before it opened and waited as the 4th person in line outside the door. Took 4 hours by the time i left this horrible place. Staff wasn't friendly and the doctor would barely answer my questions and walked out of my exam room. I was only there to get referred to an OBGYN. I had to go again today to get a flu shot and the whooping cough shot since i am Pregnant. My husband and I waited over 2 Damn hours to get the stupid flu shot while stuck watching a telenovela that i couldn't understand while dealing with a rude staff. How angry do you think i am? Because of our insurance, we had to get our flu shot there. Trust me, we tried Walgreens and CVS first. AND then, we have to get the whooping cough shot and this stupid dr office only gives it to children and now we have to wait to have our insurance approve this office to write us a prescription to get it done at walgreens or cvs! Ugh... angry. I do NOT recommend coming here. Ever. You waste so much time here only to deal with a horrible staff and very unorganized. Half the time, there is no one at the front desk. Horrible. I'd leave no stars if i could. O, they don't accept appointments either. Hate that. read more

Rebecca Torres MD - Doctors Near Me - Wildomar, California

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So i came to the dr today because i was obviously feeling sick and the receptionist tells me that they are not doing walk in anymore only by appointment so i tell her and you guys cant give your patients a phone call to let us know that you guys did this change and she says no that its the drs decision ther for i ask to see the dr and she is nowhere to be found!!! She didn't want to come out to speak to me this place if freaken redicules. BAD EMPLOYEES AND EVEN WORSE DOCTOR!!!! DONT WAIT YOUR TIME!!! I wouldn't even give it one star but i have to read more

The wait is horrible!!!! As an example, you arrive at 9, and by 1 you have not been seen!! You might as well go to another clinic that might charge a little more and wait less than an hour!! Do not recommend this clinic at all!! read more

DO NOT COME HERE!!!!!!!!!! I had to pick a doctor for my IEHP Plan and chose this doctor because it was the only one that showed it was open on Saturday's. Big mistake. First off, I called to schedule an appointment to go in and my new primary doctor Rebecca Torres. Found out they don't take appointments, walk in only. Then they tell me Rebecca Torres isn't in today but I can see the doctor on duty. They then told me that she was going to be taking her lunch at 1:00 and will return at 2:00. So I showed up at 1:45 to sign in and was the only one there. Turns out she was finishing up with the last patient before taking her hour lunch at 2:00. So I now had to wait an additional hour in the lobby. By the time the doctor is back from lunch the lobby is full. When they started to call on people to go back and see the doctor they call several people before me. Now remember I was the only one there to start with. First on the sign in sheet and it's not like they are taking people in first that are more urgent as the sign in sheet does not have a place to list why you are there and the nurses don't bother to ask. I ended up waiting an additional hour before I was called back. Once I was in the back I am put in a cubicle to talk to a nurse and have her check my vitals. I am also finally asked why I am there. Finally!!! Although it's in a cubicle right next to an other cubicle were I can here everything they are saying and they can here me as well. Witch I can see could be quite uncomfortable. When I am put in to an actual exam room I now wait for an additional 45 minutes. Now when the doctor does come in to check me out everything thing went smooth and I felt she did a great job. Ordered some lab test put in a couple requests for refirrals and gave me a prescription. Was told it would be about a week to get the results from the lad and for the requests to be processed. That was my first visit. Pro's: Doctor was great ( even though she wasn't my primary ) Con's: No appointments, Never saw my primary doctor ( Rebecca Torres ), long wait time, disorganized, read more

The wait time is ridiculous. ... one doctor for this office? Seriously? ?? Waited a hour and half and asked how much longer it would be ... there was 3 more people in front of us. So basically we would have to wait another 3 hours probably. Smh read more

This place sucks so bad!!!! I waited two hours to be seen ... After going into the room to be seen, They tell me to go back into the waiting room, Sat there another 15 minutes. Took another 20 to be seen by the nurse. I won't be coming back EVER! Also, I speak English, They answer the phone in Spanish. This is a problem for me. read more

I chose this office because I have IEHP and other doctors on that insurance often have a 1 month wait. This doctor had same day appointments and Saturday appointments, even tho I had to wait an hour or two... no problem, better than waiting a month. Then they did away with Saturday appointments in 2014. Now they've done away with walk in appointments and you have to wait a month to get an appointment... Ugh, I'm in the same spot I was before I chose them!! Frustrating! So why am I working this one star review 2 years after choosing this office? Well, I had been happy with them, even waiting around for a couple of hours didn't bother me, the doctors have been nice, the office staff had been ok, but I am not happy with some of their policies. Particularly waiting for lab results. I had an appointment a month ago (yes, a month ago). I had to make an in person appointment for lab results a month out. Here I am waiting for the results. Now that they have appointments this should be easy breezy, but no... I have been here for 1 hour waiting to see the doctor and still have to have more tests done because I am having the same issues they did tests for a month ago... The same issues. After tests are done, I had to make another in person appointment and I bet you anything I'll be having same issues in a month. God help us!! read more

HORRIBLE PLACE! Dr Amelia has the worst attitude so bitchy and they all go in and out of the waiting room they don't take their time time to explain anything to you they just wanna be in and out you would think that way they go faster but it's not even that way.... I've waiting up to THREE hours... There's no appointments! And not to mention the nasty attitude staff they have there either specially this file with blonde yellow and ugly hair she never even talks to you and she is always giving dirty looks... Worst place to go do not recommend...: read more

Asked for another doctors office got put on this one . have never made a doctors appointment but I hear it's hard to get in to see doctor and they answer the phone in Spanish even their recording that tells you they are closed is in Spanish . read more

The wait may be long, however the doctors are excellent and willing to go the distance. The office staff does their jobs, they are not there to be your best friend, but to make sure your records and treatments are up to date and 100% correct. I have been fighting my problem for 15+ years with and without excellent insurance. From UCI to every er in OC. Specialists etc. These are the first doctors willing and intrigued enough to order test and specialist to find what is wrong with me an that my friends is well worth the wait. If you are looking for a warm and fuzzy to get a message. read more

WOW! I can't believe I didn't read the reviews on here before walking in there. I had an appointment today at 11:40am, I drove to the address I was told too. I couldn't find their business at all. They need to update their location. I drove around like an idiot and to top it off they weren't answering the phone so I can ask where exactly the location was. Once they picked up the phone after 20 minutes they told me where it was. Once I got in their office I filled out some papers and sat down. I am very nice and patient. BUT I waited in that office for 2 hours!!! Until I asked when will I be called they called me up. They took my temperature and asked some questions. Then they took me into another room where I was waiting for the doctor. AND I still waited about 40 minutes in there to be treated. I couldn't wait any longer I got up, grabbed my stuff and walked out. I should've told them something as I walked out but I didn't. I just wanted to get out of there. I wasted all my day there. I have no idea what they do so long that it takes them to treat people. I will be changing my doctor and location. I do not recommend anyone to go there. It does not look professional either. The staff look like they were just hired off through an add. One lady was so rude! Ugh do yourself a favor and don't go there. I had an appointment for a reason read more

worst office. Go somewhere else. They make you wait and bill you unnecessary bill. Scammers from doctor to staffs. They lie to you and like everyone said here on Yelp-it is true. read more

This office is backwards and confused. This place is Huge! only 2 people in the waiting room but, only 4 rooms available? Turns out Dr. Torres has multiple clinics and this one she only comes in on Wednesdays. We were seen by a PA (Which in his defense Mario was professional, nothing against him.) However no gloves in the room. The exam table looks like it wa bought second hand. As another reviewer stated you are taken back to a cubicle to discuss your medical issues. Multiple exam rooms seem to have been converted to makeshift offices with folders everywhere! Id recommend staying away. I've already reported to IEHP. Hopefully this place gets it together. read more

The Doctors are okay. But one of the MA's (not wearing name tag) has a horrible attitude. Bad customer service. We arrived at 9:47am and we left at 2!!! 4 hr wait!! Consultation is 20$. You think oh good deal.. nope. Id rather pay 75$ at another place that doesnt take up half my day. Horrible. Do not recomend read more

They do not deserve the star but I had to give it . They are the slow doctor office i've ever been to the first time I came it was a 4 hour wait this time I came it was a 2 hour and 30 min wait I will be get my self a new doctor if I was any one look at going here I would not it terrible but if u want to go make sure your whole day is free read more

Avoid this office completely because the service here sucks, all of it. I had an appointment yesterday at 2:00 pm to renew my prescription for hypertension. None of the three ladies at the front desk said hello as I approached them. One finally did ask if I'd been to the office before, which I had. (Should have learned my lesson before but this visit took the cake.) She told me to take a seat. At 2:35 pm I got called in to take my vitals. I went in and the lady who finished with that said to go have a seat in the lobby, that the doctor just stepped out for her lunch and that it would be at least an hour before she could see me. What??? I went to the lobby and asked one of the ladies behind the desk how long does it take for the doctor to have her lunch and she confirmed "at least an hour". I heard a couple of other patients being told the same thing. Then I asked if she had a comment card or a place where I could comment on my experience with this office. She told me when I see the doctor I could let her know my dissatisfaction. I went to the lady in front of the computer and asked her why where the appointments getting pushed back and she said it was because the office had a meeting in the morning. She also told me there were a few people ahead of me, which in all likelihood I would end up going home no sooner than 5:00 pm. I told her if the office knows it's going to cause everyone's appointment to run very late for a reason like that then why don't they contact the people with the appointments for that day and let them know at the very least, it's not like they have a hundred appointments and clients to contact in one afternoon. I asked her what was the point in having an appointment then, to which she didn't have an answer or look me in the eye, not that I expected anything given the unprofessionalism that reins in this office. I asked when an open appointment would become available and she sure took a long freaking time to read her computer so I said how about any available Wednesday. She said the next available date would be March 8th tentatively. I told her I have a much more professional, faster and all over better experience when I go to Urgent Care, that's where I'd go. It's a regular pain to go there and be seen but gets the job done. I'm positive my blood pressure shot up just going through this very unproductive and unprofessional experience, courtesy of the folks and the doctor who are supposedly there to assist you. Don't waste your time here. I wouldn't give this place any stars except my review wouldn't post if I didn't put at least one. read more