Staff is incompetent. Sends my medication to the wrong pharmacy after clear instructions. Did they…read morejust pick a random pharmacy to send it to? They withhold medication from being sent to the pharmacy for unclear reasons. Staff lied and told me they were sending my medication to my pharmacy, they waited a whole day. You know how women like to fight for no reason, that's his Lake Elsinore staff and their attitude towards my treatment of care. I was told by their Sun City location that the office manager is too busy to send my medication to the pharmacy and it could take 72 hours for her to send it. They only see about 8 patients a day, not sure how hard this woman's job is. The doctor is really cool, unfortunately his staff is really unprofessional, for such a small location. My husband is a pro skydiver and broke his wrist, he tried to get an appointment and the doctor was so nice and welcomed to see him right after my appointment was over, the staff wanted to go home early, so they told Doctor Siddiqi that their "computers were down", because they didn't want to stay longer for my husband to be seen after my appointment. Great doctor, awful staff. Probably going to leave this place because of the staff, and go back to my old doctor, unfortunately he is further away, but at least they had great staff and no issues with medication being sent to the pharmacy. Dr. Siddiqi is great, but his staff will NOT help me, call me back like they said they would, or spend more than a few moments talking to me about my issues, even though the office is empty.

I love the Dr. His nurse, who also runs the front office, Raquel is the only employee there. She…read moreneeds to give him the correct info for appointments, therefor the required appointment duration needs to be scheduled correctly. She also needs to follow up on patients' requests, ie an extension for a referral/authorization.

Recommend by an Orange County Med Group and a local associate. Reviewed his background and knew…read morethis is the environment we (spouse) wanted to be a part of. Stopped by office spoke with very efficient staff members. Confirmed with my insurance, acknowledged Dr Madrid as our PCP. Provided complete enrollment materials. Appointment confirmed. Dr Madrid was a pleasure to meet. Set my schedule, we are off and running. Looking forward to a healthier new year.

Dr. Madrid has been treating me now for about a year, I had a Dr. I liked before him but there were…read moreseveral things that may have been overlooked. Dr Madrid dove in and found issues others hadn't even thought of. It is hard getting an appointment with him but I am ok with that.... Good Dr's are hard to find.

I went just now for my medical exam for immigration and I'm very pleased with the service. It's…read morequick and all of the personnel is kind, bilingual and very accommodating. Dr. Tyrone Arce is very sweet and made me feel accommodated. I would heavily recommend coming, as you'll be taken care of quickly and efficiently. For my exam, I paid 595, which is very cheap compared to other places that I have called.

Great doctor been there since day 1. He will actually take care of you instead of giving you poison…read moreand sending you off. Si habla espanol. 100% recommend.

Great office. The back office still needs to submits t to my…read morehealth insurance company.....

If I could give 10 starts I will definitely do it…read more If you need a doctor that will take care of you like if you were his family, than that's Dr. Bajwa he listen to you and explains everything in a way that you understand. The staff is absolutely wonderful Wendy, carmen and everyone in that office is just amazing. Thank you very much for what you all do

Dr. Zainab Ali is wonderful--she has excellent bedside manner, is incredibly kind, and truly takes…read morethe time to listen to all of my concerns. She's very knowledgeable and made me feel comfortable and well cared for. I highly recommend her!

Está clínica a sido la mejor que he tenido, buena atención,las citas nada de tardadas el personal…read moremuy atento y amable.

Unsanitary,So gross, immediately grossed out from The smell…read morethen has to use the restroom for a pee test. The bathroom was nasty nowhere to hang my bag nothing to clean you hand of cup after use no napkins nothing they want you to pee in a cup and walk out with it with nothing to clean your hands with disgusting. I'm here for a prenatal appointment I've been waiting for 30 mins now and nothing. I will not continue care here nor will I recommend it for anyone this place is gross and the staff is unprofessional.

Always have the worst experience here the girl that works in the reception is horrible she always…read morehas a bad mood I'm not sure if she's deaf but you speak to her and she doesn't respond she just stares at you. It's always bad when she's working

This location is amazing Ewa is a great help with all my needs the Doctor Nadia Tavakkoli she is…read morevery caring listens to my needs pays attention and helps with everything I need. This office has great staff members they are all very kind and make my appointments a pleasure to attend.

Dr. Phan and his entire team are absolute angels. Every single person we've encountered in this…read moreoffice has been kind, patient, and genuinely caring. We started bringing our firstborn in before she turned one, and from the very beginning, we were so thankful to have found this practice. Dr. Phan is thorough, kind, and direct. He makes both me and my husband laugh, and he always makes us feel heard and validated. He listens attentively to our concerns, provides sound, evidence-based advice, and truly demonstrates compassion and care with every visit. I just had our second baby on May 15. I was able to get an appointment scheduled the very next day (a Friday) for the following Monday morning. At that visit, we learned that our baby had lost 12% of her birth weight. This exact thing happened with our first, and our old pediatrician handled it terribly--immediately mentioning "failure to thrive" and making us feel panicked and inadequate. So this time, as Dr. Phan was gently walking me through the next steps, I started crying. But instead of jumping straight to suggesting formula, he encouraged me to take care of myself first and to pump to see what my output was. To my surprise, I was producing plenty of milk. That encouragement lit a fire in me--and by that Friday, our baby girl was already back to her birth weight. I am endlessly grateful for Dr. Phan. He was encouraging, compassionate, and honest throughout the process. Most importantly, he reassured me that he wasn't concerned about our baby's health, which gave me an incredible sense of peace. His calm confidence was the complete opposite of the fear and guilt we were met with from our previous pediatrician. Nurse Practitioner Ms. Shayla is also absolutely lovely--and our toddler adores her. For a while, our daughter was terrified of doctor visits, but Ms. Shayla completely changed that. She made her feel safe and comfortable, to the point where our daughter now chats her ear off the moment she walks in the room. Ms. Shayla has been a true gift in building trust and warmth around medical care for our little one. The front office and nursing staff are incredible as well. They are helpful, kind, patient, and consistently accommodating--especially when something urgent comes up. We always feel supported, never dismissed or rushed. Honestly, we never want to leave this area solely because of this practice. If we ever move, we're already prepared to make the drive back just to keep Dr. Phan and his team in our lives. Seriously--this office is amazing, and we are so, so grateful. Highly recommend to any parent looking for a pediatrician who leads with knowledge, compassion, and heart.

Dr. Phan is truly the best pediatrician! I appreciate him so much for always going above and beyond…read morefor my child and our family. He takes his time, listens carefully, and explains everything in a way that makes us feel informed and confident. His kindness and dedication shine through at every visit. The office staff is also incredibly pleasant--friendly, helpful, and always welcoming. Overall, it's a wonderful team and an exceptional doctor. We are so grateful to have found Dr. Phan!

My husband is a diabetic. He called in request for refills 2 weeks ago and pharmacy hasn't…read morereceived the approval from this office yet 1/5/26. He is out of medication, this is VERY dangerous. When he calls the office no one answers, EVER. Negligence at its highest. I don't care what their inside office issues are, patients cannot be neglected like this. His blood sugar levels are dangerously high. I did get a hold of Nora today, she processes insurance approvals in this office. I unloaded on her and told her I will be filing a complaint with the CA State Medical Board and that "Maria" in Dr Jacksons office needs to call our pharmacy TODAY to get those prescriptions filled. It was 4:45. We'll will see if that happened. Nora (952) 674-1505, press #4. She's the only one who answers the phone

Was a long time patient, got a letter that they were moving to Jefferson st in Menifee close to…read moreTemecula to much traffic and humans so I replaced them with a new practitioner closer to home, it's disappointing to see them move but I'm not getting any younger and I'm also a caregiver. With there new Office people it was harder to renew my prescription can't explain why maybe it's for the best I move on?

Saw Dr. Bajwa today. What a gentlemen. He listened carefully and responded with care and a…read morewillingness to explore options for improved health for me. I love his demeanor, his gentleness and grace. He is a competent professional and the staff at Optum were friendly and welcoming.

impossible to get ahold of anyone. unless they call you. answering service is constantly on…read more nurses and dr not very knowledgeable